Atlantic Group
Information Technology Support Engineer (Boston)
Atlantic Group, Boston, Massachusetts, United States, 02298
A dynamic organization is looking for an experienced
IT Support Engineer
to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation.
What Youll Do: Provide onsite and remote support for hardware, software, and collaboration tools Troubleshoot advanced issues across Windows, Microsoft 365, and networking Manage onboarding/offboarding, provisioning, and access control Maintain Windows 11, M365 apps, and endpoint devices Support conference room AV systems Build automation scripts (PowerShell, Python, Bash) Serve as an escalation point and mentor junior staff Maintain documentation and knowledge articles Handle service requests in line with SLAs Coordinate with vendors and collaborate with regional/global IT teams Support security, patching, and compliance efforts Contribute to ongoing automation and process-improvement projects
What Were Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus
IT Support Engineer
to take ownership of local support operations while partnering with global teams. This role is perfect for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and is passionate about improving systems through automation.
What Youll Do: Provide onsite and remote support for hardware, software, and collaboration tools Troubleshoot advanced issues across Windows, Microsoft 365, and networking Manage onboarding/offboarding, provisioning, and access control Maintain Windows 11, M365 apps, and endpoint devices Support conference room AV systems Build automation scripts (PowerShell, Python, Bash) Serve as an escalation point and mentor junior staff Maintain documentation and knowledge articles Handle service requests in line with SLAs Coordinate with vendors and collaborate with regional/global IT teams Support security, patching, and compliance efforts Contribute to ongoing automation and process-improvement projects
What Were Looking For: 4-7 years of corporate IT support experience Strong proficiency with Microsoft 365, Azure AD, Intune, and Windows 11 Solid scripting/automation skills (PowerShell, Bash, Python) Strong troubleshooting, communication, and mentoring skills Knowledge of networking fundamentals and endpoint security tools Relevant certifications (Microsoft, Azure, ITIL, Network+/Security+) are a plus