Assort Health Inc.
Our mission is to make exceptional healthcare accessible anytime, anywhere, for everyone.
At Assort Health, we believe healthcare should feel effortless and connected — quick answers, clear communication, and seamless access to care. That’s why we’re building a new foundation for how patients and providers connect, driven by AI, built to embrace the complexities of healthcare, and tailored to each provider’s unique needs.
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed
over 65M+ patient interactions , slashing average hold times from
11 minutes to 1 minute . Our platform now handles calls for
thousands of providers
with
98%+ resolution rates
and
99% scheduling accuracy . Patient satisfaction averages
4.4/5 , and we’ve achieved
11× revenue growth since Q4 2024 . We’re scaling rapidly and expanding adoption across the entire healthcare industry.
What You’ll Do Support and Maintain High-Reliability Voice Infrastructure As a Voice (VoIP) Support Engineer, you’ll ensure the reliability, clarity, and stability of the telephony systems that power our AI-driven customer experiences. You will diagnose and resolve complex SIP, RTP, and PBX-related issues across our platform and customer integrations. Your work will directly impact how our customers trust and adopt our voice products.
You’ll own the full lifecycle of voice troubleshooting—from initial triage through root-cause analysis—leveraging SIP traces, packet captures, signaling logs, and provider diagnostics to resolve issues quickly and decisively.
Work Directly With Customers and Partners You’ll collaborate closely with customer engineering teams, IT staff, PBX administrators, and telecom providers to:
Understand call flows, routing logic, and integration patterns
Investigate and resolve issues such as one-way audio, call failures, or signaling mismatches
Guide customers through configuration best practices for SIP trunks, DIDs, queues, and ring groups
Communicate findings clearly, whether the root cause lies in the network, PBX, or provider
Build trusted relationships by handling difficult technical conversations with empathy and rigor
Through these interactions, you’ll help customers deploy more stable systems—and help Assort build better ones.
Improve Systems, Tools, and Processes You’ll work cross-functionally with product, engineering, and operations to:
Identify recurring issue patterns and propose long-term fixes
Improve monitoring, alerting, and observability across our voice stack
Influence roadmap decisions with field insights
Document best practices and internal runbooks for faster, more reliable voice troubleshooting
Strengthen the operational foundation for scaling our voice products
Your voice expertise will help shape how Assort Health evolves its telephony capabilities as we grow.
What You Bring
3+ years of experience supporting VoIP systems, SIP-based platforms, or enterprise telephony
Strong knowledge of SIP signaling, SDP/RTP media flow, NAT traversal, and call routing
Hands‑on experience with packet capture tools (Wireshark, tcpdump) and PBX logs (e.g., Asterisk, FreePBX, 3CX, Cisco, Genesys)
Ability to diagnose issues such as one-way audio, codec mismatches, registration failures, and DID routing problems
Clear, calm communication skills with both technical and non-technical audiences
Experience working directly with customers in a technical support or engineering capacity
Comfortable navigating ambiguous issues that span network, PBX, and carrier boundaries
Bachelor’s degree in a technical field or equivalent practical experience
Bonus Skills
Experience with Twilio, SignalWire, or other CPaaS platforms
Familiarity with SBCs, firewalls, and VoIP-related network configurations
Background troubleshooting in hybrid environments (cloud + on-prem PBXs)
Ability to write or read basic scripts (Python, Bash) to accelerate debugging or automate tasks
Experience in fast-paced startup or customer‑facing operations roles
Benefits & Perks for Assorties
Competitive Compensation
– Including salary and employee stock options so you share in our success.
Lifelong Learning
– Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend
– We’ll outfit your in-office workspace so comfy as it's productive.
Top‑Tier Health Coverage
– Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO
– We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks
– Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend
– Your wellness matters. We reimburse monthly membership costs to support your health.
Commuter Benefits
– We cover eligible transportation costs to make your trip to work easier.
401(k)
– Let us help you plan for the future. We’ve got you covered.
How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide
how
we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a
Day One Drive , relentlessly striving to improve, keep a
5‑Star Focus , as our customers are our lifeblood, always
Answer the Call , remembering that ownership and accountability are paramount, and show up with
One Pulse , because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
#J-18808-Ljbffr
Assort is the most comprehensive patient experience platform powered by specialty-specific agentic AI. Assort’s omnichannel AI agents seamlessly integrate with EHR/PMS and complicated provider preferences to eliminate lengthy hold times and inefficiencies that stand in the way of patients getting the care they need.
Since launching in 2023, Assort has managed
over 65M+ patient interactions , slashing average hold times from
11 minutes to 1 minute . Our platform now handles calls for
thousands of providers
with
98%+ resolution rates
and
99% scheduling accuracy . Patient satisfaction averages
4.4/5 , and we’ve achieved
11× revenue growth since Q4 2024 . We’re scaling rapidly and expanding adoption across the entire healthcare industry.
What You’ll Do Support and Maintain High-Reliability Voice Infrastructure As a Voice (VoIP) Support Engineer, you’ll ensure the reliability, clarity, and stability of the telephony systems that power our AI-driven customer experiences. You will diagnose and resolve complex SIP, RTP, and PBX-related issues across our platform and customer integrations. Your work will directly impact how our customers trust and adopt our voice products.
You’ll own the full lifecycle of voice troubleshooting—from initial triage through root-cause analysis—leveraging SIP traces, packet captures, signaling logs, and provider diagnostics to resolve issues quickly and decisively.
Work Directly With Customers and Partners You’ll collaborate closely with customer engineering teams, IT staff, PBX administrators, and telecom providers to:
Understand call flows, routing logic, and integration patterns
Investigate and resolve issues such as one-way audio, call failures, or signaling mismatches
Guide customers through configuration best practices for SIP trunks, DIDs, queues, and ring groups
Communicate findings clearly, whether the root cause lies in the network, PBX, or provider
Build trusted relationships by handling difficult technical conversations with empathy and rigor
Through these interactions, you’ll help customers deploy more stable systems—and help Assort build better ones.
Improve Systems, Tools, and Processes You’ll work cross-functionally with product, engineering, and operations to:
Identify recurring issue patterns and propose long-term fixes
Improve monitoring, alerting, and observability across our voice stack
Influence roadmap decisions with field insights
Document best practices and internal runbooks for faster, more reliable voice troubleshooting
Strengthen the operational foundation for scaling our voice products
Your voice expertise will help shape how Assort Health evolves its telephony capabilities as we grow.
What You Bring
3+ years of experience supporting VoIP systems, SIP-based platforms, or enterprise telephony
Strong knowledge of SIP signaling, SDP/RTP media flow, NAT traversal, and call routing
Hands‑on experience with packet capture tools (Wireshark, tcpdump) and PBX logs (e.g., Asterisk, FreePBX, 3CX, Cisco, Genesys)
Ability to diagnose issues such as one-way audio, codec mismatches, registration failures, and DID routing problems
Clear, calm communication skills with both technical and non-technical audiences
Experience working directly with customers in a technical support or engineering capacity
Comfortable navigating ambiguous issues that span network, PBX, and carrier boundaries
Bachelor’s degree in a technical field or equivalent practical experience
Bonus Skills
Experience with Twilio, SignalWire, or other CPaaS platforms
Familiarity with SBCs, firewalls, and VoIP-related network configurations
Background troubleshooting in hybrid environments (cloud + on-prem PBXs)
Ability to write or read basic scripts (Python, Bash) to accelerate debugging or automate tasks
Experience in fast-paced startup or customer‑facing operations roles
Benefits & Perks for Assorties
Competitive Compensation
– Including salary and employee stock options so you share in our success.
Lifelong Learning
– Annual budget for professional development, plus training opportunities to help you grow.
Office Setup Stipend
– We’ll outfit your in-office workspace so comfy as it's productive.
Top‑Tier Health Coverage
– Medical, dental, and vision insurance, because your health comes first.
Unlimited PTO
– We trust you to take the time you need to recharge and come back ready to crush it.
Meals & Snacks
– Lunch, dinner, and snack breaks that fuel great ideas.
Fitness Stipend
– Your wellness matters. We reimburse monthly membership costs to support your health.
Commuter Benefits
– We cover eligible transportation costs to make your trip to work easier.
401(k)
– Let us help you plan for the future. We’ve got you covered.
How We Work & What We Value Our team at Assort Health moves fast, stays focused, and is fueled by a desire to serve our customers and patients. Our company values guide
how
we work—they are present in how we show up, make decisions and work together to move our mission forward. We bring a
Day One Drive , relentlessly striving to improve, keep a
5‑Star Focus , as our customers are our lifeblood, always
Answer the Call , remembering that ownership and accountability are paramount, and show up with
One Pulse , because we are one team, with one rhythm and one result.
Our team is growing and we are looking for motivated, hardworking, and passionate talent. If you want to make healthcare accessible for everyone, we’d love to hear from you!
#J-18808-Ljbffr