Story Terrace Inc.
Senior Operations Manager - Dallas, TX
Story Terrace Inc., Fort Worth, Texas, United States, 76102
About Us
We heard you might be looking for a new opportunity - sunday might be the perfect fit for you! Just in case you haven’t heard, sunday is an exciting and thriving FinTech x FoodTech startup that’s changing the way payments are made in restaurants across the world. We are saving millions of people time at the end of their meal with the simple scan of a QR code. We are growing quickly and are looking to expand our team!
About the Role As a Senior Manager on the US Operations team at sunday, you will act as a people leader responsible for driving operational excellence, revenue growth, and team performance. This role is responsible for our Texas and Florida regions, overseeing a team of Operations Managers and Associates. Your key missions will be to ensure account health, deliver on KPIs, and unlock net revenue opportunities for sunday.
Acting as a player-coach, you will set the standard for execution, build strong external relationships, and serve as an escalation point for key accounts within your territory. You will also champion and lead team-wide initiatives that drive scale, efficiency, and impact.
You will report to the Director of Operations, and work daily with our teams in Atlanta, New York, Miami, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food :)
Key Responsibilities
Strategic account management : Serve as the primary interface for complex strategic clients, coordinating with internal teams to meet their needs and ensure smooth rollouts.
Daily operations management : Oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer escalations, and strategic initiatives are executed successfully and efficiently.
Cross-functional collaboration : Work closely with department leaders (e.g. product, engineering, sales) alongside the Director of Operations to ensure alignment and effective execution of strategic goals.
Go-to-market strategy : Support the execution of new product launches and initiatives by aligning relevant teams and embodying ownership.
Team leadership : Serve as the first point of contact for team members, offering guidance on processes and assisting with complex cases that require escalation.
Process adherence and improvement : Ensure the team follows all established operational policies and procedures. Contribute to the creation and improvement of systems and processes based on daily operations and feedback from the team.
About You
Based in Dallas
6-8 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies; 1+ years of direct people management experience preferred
Excellent communication skills, with the ability to convey goals and deadlines clearly.
Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
Skill in building strong, collaborative relationships with both internal and external stakeholders.
Strong analytical and problem-solving abilities to troubleshoot issues and improve processes.
Natural ownership & growth mentality.
Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
Preferred
1+ years restaurant experience (BOH, FOH, Management)
⛳️ Compensation, Perks & Benefits
Unlimited PTO
Broad scope of responsibilities and ample opportunities to grow
Competitive salary and stock options
100% health coverage for you and your family
Thank you for taking the time to apply, and looking forward to getting to know you!
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)
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About the Role As a Senior Manager on the US Operations team at sunday, you will act as a people leader responsible for driving operational excellence, revenue growth, and team performance. This role is responsible for our Texas and Florida regions, overseeing a team of Operations Managers and Associates. Your key missions will be to ensure account health, deliver on KPIs, and unlock net revenue opportunities for sunday.
Acting as a player-coach, you will set the standard for execution, build strong external relationships, and serve as an escalation point for key accounts within your territory. You will also champion and lead team-wide initiatives that drive scale, efficiency, and impact.
You will report to the Director of Operations, and work daily with our teams in Atlanta, New York, Miami, Chicago, London, Paris, and beyond! You will also get to visit countless restaurants and enjoy their food :)
Key Responsibilities
Strategic account management : Serve as the primary interface for complex strategic clients, coordinating with internal teams to meet their needs and ensure smooth rollouts.
Daily operations management : Oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer escalations, and strategic initiatives are executed successfully and efficiently.
Cross-functional collaboration : Work closely with department leaders (e.g. product, engineering, sales) alongside the Director of Operations to ensure alignment and effective execution of strategic goals.
Go-to-market strategy : Support the execution of new product launches and initiatives by aligning relevant teams and embodying ownership.
Team leadership : Serve as the first point of contact for team members, offering guidance on processes and assisting with complex cases that require escalation.
Process adherence and improvement : Ensure the team follows all established operational policies and procedures. Contribute to the creation and improvement of systems and processes based on daily operations and feedback from the team.
About You
Based in Dallas
6-8 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies; 1+ years of direct people management experience preferred
Excellent communication skills, with the ability to convey goals and deadlines clearly.
Strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders.
Skill in building strong, collaborative relationships with both internal and external stakeholders.
Strong analytical and problem-solving abilities to troubleshoot issues and improve processes.
Natural ownership & growth mentality.
Passion to scale a start-up and an itch to roll-up-your-sleeves and build.
Preferred
1+ years restaurant experience (BOH, FOH, Management)
⛳️ Compensation, Perks & Benefits
Unlimited PTO
Broad scope of responsibilities and ample opportunities to grow
Competitive salary and stock options
100% health coverage for you and your family
Thank you for taking the time to apply, and looking forward to getting to know you!
sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification)
#J-18808-Ljbffr