Hilton Worldwide, Inc.
Event Manager - Embassy Suites Washington DC Convention Center
Hilton Worldwide, Inc., Washington, District of Columbia, us, 20022
Job Description - Event Manager - Embassy Suites Washington DC Convention Center (HOT0C5IZ)
Event Manager - Embassy Suites Washington DC Convention Center
Job Number HOT0C5IZ
Work Locations Embassy Suites Washington DC Convention Center 900 10th St. NW Washington 20001
The hotel is conveniently located in downtown Washington DC just 1.5 blocks from the Washington DC Convention Center between the White House and the Capital Building. The hotel features 388 guestrooms; 10,665 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers.
Our ideal candidate is responsible for collaborating with clients to plan their events and effectively communicate their needs to the hotel, ensuring a successful and memorable experience. They possess exceptional communication skills, excel at multitasking, adapt easily to change, and maintain full flexibility in their schedule.
Pay Range:
$28.00 to $33.50 per hour, based on experience and participation in the Hilton Sales Incentive plan.
Shift Pattern:
Office hours are 8:30 AM to 5:00 PM, with required flexibility to accommodate varying schedules, including weekends and holidays.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Recognition and rewards programs
* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing? As an Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. You will ensure a seamless turnover from sales to service back to sales, recognize opportunities to maximize revenue, and serve as the primary contact following turnover on property.
Organize, plan and prioritize duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determining best solutions.
Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary.
What are we looking for?
Minimum Years of Experience: one (1) year Hospitality related experience at manager level.
Knowledge of the hotel property management systems (Delphi.fdc).
Relevant degree in business development or other relevant business field.
Our Values and Attributes
Hospitality – delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in industry and community.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with sense of urgency and discipline.
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
#J-18808-Ljbffr
Event Manager - Embassy Suites Washington DC Convention Center
Job Number HOT0C5IZ
Work Locations Embassy Suites Washington DC Convention Center 900 10th St. NW Washington 20001
The hotel is conveniently located in downtown Washington DC just 1.5 blocks from the Washington DC Convention Center between the White House and the Capital Building. The hotel features 388 guestrooms; 10,665 square feet of meeting space and amenities and location makes this convention center hotel perfect for both leisure and business travelers.
Our ideal candidate is responsible for collaborating with clients to plan their events and effectively communicate their needs to the hotel, ensuring a successful and memorable experience. They possess exceptional communication skills, excel at multitasking, adapt easily to change, and maintain full flexibility in their schedule.
Pay Range:
$28.00 to $33.50 per hour, based on experience and participation in the Hilton Sales Incentive plan.
Shift Pattern:
Office hours are 8:30 AM to 5:00 PM, with required flexibility to accommodate varying schedules, including weekends and holidays.
The Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt‑Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
Career growth and development
Recognition and rewards programs
* Available benefits may vary depending upon property‑specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing? As an Event Manager, you will be responsible for event documentation and coordination with Sales, hotel departments and customers to ensure consistent, high‑level service throughout the pre‑event, event, and post‑event phases of all hotel events. You will ensure a seamless turnover from sales to service back to sales, recognize opportunities to maximize revenue, and serve as the primary contact following turnover on property.
Organize, plan and prioritize duties by developing plans and goals.
Timely communication to internal and external clients via telephone, email, written documents or in person.
Create and maintain relationships with clients to set and meet expectations.
Demonstrate knowledge of job systems, products, booking systems, and processes.
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts.
Sell and influence both internal and external clients.
Make decisions and solve problems by analyzing and evaluating issues and determining best solutions.
Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and coaching when needed.
Participate in customer site inspections and assist with the sales process as necessary.
Other duties as necessary.
What are we looking for?
Minimum Years of Experience: one (1) year Hospitality related experience at manager level.
Knowledge of the hotel property management systems (Delphi.fdc).
Relevant degree in business development or other relevant business field.
Our Values and Attributes
Hospitality – delivering exceptional guest experiences.
Integrity – do the right thing, all the time.
Leadership – leaders in industry and community.
Teamwork – team players in everything we do.
Ownership – owners of our actions and decisions.
Now – operate with sense of urgency and discipline.
Quality
Productivity
Customer Focus
What will it be like to work for Hilton? Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.
#J-18808-Ljbffr