SSi People
Job Summary
We are seeking a
Senior ServiceNow Solutions Architect
to lead the design, implementation, and optimization of
IT Operations Management (ITOM)
and
CMDB
capabilities across the enterprise. This role will architect scalable solutions for
Discovery, Service Mapping, Event Management , and CMDB governance, ensuring alignment with
ITIL best practices
and ServiceNow’s
Common Service Data Model (CSDM) . You will partner with platform teams, infrastructure, and business stakeholders to deliver trusted configuration data, enable automation, and strengthen operational resilience.
Key Responsibilities
ITOM & CMDB Architecture:
Define and maintain CMDB data models, CI classes, and relationships aligned with CSDM and ITIL standards.
Service Mapping & Discovery:
Lead Service Mapping initiatives and configure Discovery schedules, probes, and sensors.
Integration & Automation:
Design integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
Governance & Compliance:
Establish data ownership and stewardship models, enforce ACLs and security policies for CMDB and ITOM modules.
Technical Leadership:
Serve as Design Authority, producing architecture diagrams, standards, and reusable templates while mentoring developers and administrators.
Required Qualifications
10+ years in enterprise architecture or platform engineering, including 5+ years in ServiceNow ITOM and CMDB implementations.
Deep expertise in Discovery, Service Mapping, Event Management, and CMDB governance.
Solid understanding of ITIL processes and CSDM alignment.
Preferred Certifications
ServiceNow CSA (Certified System Administrator)
CIS – ITOM, CMDB, Discovery
CAD (Certified Application Developer); ITIL v4 Foundation
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Information Technology
Industries: Staffing and Recruiting
Phoenix, AZ
Greater Phoenix Area
#J-18808-Ljbffr
We are seeking a
Senior ServiceNow Solutions Architect
to lead the design, implementation, and optimization of
IT Operations Management (ITOM)
and
CMDB
capabilities across the enterprise. This role will architect scalable solutions for
Discovery, Service Mapping, Event Management , and CMDB governance, ensuring alignment with
ITIL best practices
and ServiceNow’s
Common Service Data Model (CSDM) . You will partner with platform teams, infrastructure, and business stakeholders to deliver trusted configuration data, enable automation, and strengthen operational resilience.
Key Responsibilities
ITOM & CMDB Architecture:
Define and maintain CMDB data models, CI classes, and relationships aligned with CSDM and ITIL standards.
Service Mapping & Discovery:
Lead Service Mapping initiatives and configure Discovery schedules, probes, and sensors.
Integration & Automation:
Design integrations between ServiceNow and external systems using REST/SOAP APIs, MID Servers, and IntegrationHub.
Governance & Compliance:
Establish data ownership and stewardship models, enforce ACLs and security policies for CMDB and ITOM modules.
Technical Leadership:
Serve as Design Authority, producing architecture diagrams, standards, and reusable templates while mentoring developers and administrators.
Required Qualifications
10+ years in enterprise architecture or platform engineering, including 5+ years in ServiceNow ITOM and CMDB implementations.
Deep expertise in Discovery, Service Mapping, Event Management, and CMDB governance.
Solid understanding of ITIL processes and CSDM alignment.
Preferred Certifications
ServiceNow CSA (Certified System Administrator)
CIS – ITOM, CMDB, Discovery
CAD (Certified Application Developer); ITIL v4 Foundation
Seniority Level Mid-Senior level
Employment Type Contract
Job Function Information Technology
Industries: Staffing and Recruiting
Phoenix, AZ
Greater Phoenix Area
#J-18808-Ljbffr