H&M
About the Role
As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. You will ensure an excellent operational and visual experience for your store, customers, and colleagues, stay aware of your store’s strengths, opportunities, and competitors, analyze sales, and create plans to optimize results and profits.
Responsibilities Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Take responsibility for your department’s strengths, identify commercial opportunities, and act on them.
Establish and analyze sales and budget goals, creating plans to optimize results.
Ensure customer service is provided in all areas and that your team promotes and sells products to customers.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Manage your department cost‑efficiently.
Ensure correct routines in the fitting room and checkout, including transaction, returns, and exchanges.
Handle all admin routines for people and operations correctly.
Fashion & Trend Awareness
Keep up to date with the fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
Ensure your team provides product and fashion knowledge during customer interactions.
Team & Development
Recruit, onboard, manage, and develop your team in‑store.
Complete performance evaluations and succession planning to support business and team needs.
Retain and share your knowledge and skills with your team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback with your colleagues to learn, develop, and support each other.
Plan and schedule your team.
Communicate regularly to motivate and inspire colleagues—daily, weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all store areas are followed.
Participate in onboarding and training processes relevant to your role.
Retail Operations / Visual & Commercial Execution
Maintain a clean, tidy sales floor and back of house, including stockroom areas.
Ensure high‑fashion quality, visual and commercial product presentation with good garment care.
Secure good stock levels and provide input on allocation to the area team.
Ensure the full garment cycle—delivery to presentation—fitting room routines meet internal standards and use provided tools and technology.
Maintain best practice for in‑store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
Maintain a balanced and consistent price perception through correct price signage following global and local strategies.
Update BOH areas for all colleagues (key information, health & safety, tidiness).
Open and close the store daily.
Qualifications
You are a strong leader who enjoys taking responsibility for others.
You are ambitious, an effective communicator, supportive, and an analytical solution finder, capable of working with numbers and managing statistics.
You are achievement‑oriented, customer‑centric, and motivated by performance and competition.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are a values‑driven organization guided by our seven unique values that have sustained us for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities.
We are an inclusive company that encourages authenticity at work.
Career growth and aspirations have no limits through our global talent community.
We support overall wellbeing with comprehensive benefits—health insurance, wellness and family support programs, a company‑match retirement plan, paid leave, and community days.
Express your personal style with employee discounts at H&M, Other Stories, and COS.
Additional Information Compensation: Expected base salary range is xx‑xx hourly.
EEOC Code: SLS
Pay Status: Non‑Exempt, Hourly
EEOC statement: We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use “Ask a Question.”
Benefits
Staff discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound).
Included in the H&M Incentive Program (HIP).
25% Staff Discount.
Medical, Pharmacy, Vision and Dental Coverage.
Employee Assistance Program.
Vacation, Wellness, Holiday, and Parental Pay.
401(k) and commuter benefits.
Health and Dependent Care FSA.
Additional voluntary benefits.
Inclusion & Diversity
H&M Group is committed to creating inclusive, diverse, and equitable workplaces throughout the organization.
Our teams consist of a variety of people who share and combine their knowledge, experience, and ideas.
We strive for a fair and equal process and kindly ask applicants not to attach a cover letter to avoid unintentional biases.
Company Description At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, with one ultimate goal: to unleash self‑expression. As an H&M colleague, you’re encouraged to be yourself and grow new responsibilities from day one, learn life‑skills, and find ways to make your big dreams come true. Our company fosters a culture of inclusion and belonging and actively seeks colleagues who share our commitment.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Retail
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Responsibilities Customer Sales & Profit
Responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines.
Represent yourself and the H&M brand positively during customer interactions.
Take responsibility for your department’s strengths, identify commercial opportunities, and act on them.
Establish and analyze sales and budget goals, creating plans to optimize results.
Ensure customer service is provided in all areas and that your team promotes and sells products to customers.
Promote the Customer Loyalty App (Hello Member) and in‑store sustainability initiatives.
Manage your department cost‑efficiently.
Ensure correct routines in the fitting room and checkout, including transaction, returns, and exchanges.
Handle all admin routines for people and operations correctly.
Fashion & Trend Awareness
Keep up to date with the fashion scene, trends, styles, brands, products, competitors, and relevant influencers.
Ensure your team provides product and fashion knowledge during customer interactions.
Team & Development
Recruit, onboard, manage, and develop your team in‑store.
Complete performance evaluations and succession planning to support business and team needs.
Retain and share your knowledge and skills with your team.
Collaborate, plan, and work with the in‑store Visual Merchandiser team.
Give and receive feedback with your colleagues to learn, develop, and support each other.
Plan and schedule your team.
Communicate regularly to motivate and inspire colleagues—daily, weekly meetings, etc.
Ensure all procedures, routines, and legal requirements in all store areas are followed.
Participate in onboarding and training processes relevant to your role.
Retail Operations / Visual & Commercial Execution
Maintain a clean, tidy sales floor and back of house, including stockroom areas.
Ensure high‑fashion quality, visual and commercial product presentation with good garment care.
Secure good stock levels and provide input on allocation to the area team.
Ensure the full garment cycle—delivery to presentation—fitting room routines meet internal standards and use provided tools and technology.
Maintain best practice for in‑store OMNI services and tech tools (Instore Care App, Click & Collect, Smart Store, etc.).
Maintain a balanced and consistent price perception through correct price signage following global and local strategies.
Update BOH areas for all colleagues (key information, health & safety, tidiness).
Open and close the store daily.
Qualifications
You are a strong leader who enjoys taking responsibility for others.
You are ambitious, an effective communicator, supportive, and an analytical solution finder, capable of working with numbers and managing statistics.
You are achievement‑oriented, customer‑centric, and motivated by performance and competition.
Why You’ll Love Working at H&M
We value diverse backgrounds, including race, ethnicity, gender, age, religion, sexual orientation, and disability.
We are a values‑driven organization guided by our seven unique values that have sustained us for over 75 years.
You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities.
We are an inclusive company that encourages authenticity at work.
Career growth and aspirations have no limits through our global talent community.
We support overall wellbeing with comprehensive benefits—health insurance, wellness and family support programs, a company‑match retirement plan, paid leave, and community days.
Express your personal style with employee discounts at H&M, Other Stories, and COS.
Additional Information Compensation: Expected base salary range is xx‑xx hourly.
EEOC Code: SLS
Pay Status: Non‑Exempt, Hourly
EEOC statement: We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com and use “Ask a Question.”
Benefits
Staff discount card usable on all H&M Group brands (H&M, COS, Weekday, Monki, H&M HOME, Other Stories, ARKET, and Afound).
Included in the H&M Incentive Program (HIP).
25% Staff Discount.
Medical, Pharmacy, Vision and Dental Coverage.
Employee Assistance Program.
Vacation, Wellness, Holiday, and Parental Pay.
401(k) and commuter benefits.
Health and Dependent Care FSA.
Additional voluntary benefits.
Inclusion & Diversity
H&M Group is committed to creating inclusive, diverse, and equitable workplaces throughout the organization.
Our teams consist of a variety of people who share and combine their knowledge, experience, and ideas.
We strive for a fair and equal process and kindly ask applicants not to attach a cover letter to avoid unintentional biases.
Company Description At H&M, our purpose is to liberate fashion for the many. We aim to shape a new world in fashion, with one ultimate goal: to unleash self‑expression. As an H&M colleague, you’re encouraged to be yourself and grow new responsibilities from day one, learn life‑skills, and find ways to make your big dreams come true. Our company fosters a culture of inclusion and belonging and actively seeks colleagues who share our commitment.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Retail
#J-18808-Ljbffr