CNA Insurance
Complex Claims Consultant - NFP (Community Association D&O Liability)
CNA Insurance, Atlanta, Georgia, United States, 30383
Complex Claims Consultant - NFP (Community Association D&O Liability)
Join to apply for the
Complex Claims Consultant - NFP (Community Association D&O Liability)
role at
CNA Insurance .
At CNA, we are the market leader in providing Community Association Directors & Officers liability coverage and best‑in‑class claim service. We are seeking a dynamic self‑starter to join our team as a Complex Claims Consultant handling Directors & Officers claims for Community Associations.
The Complex Claims Consultant plays a critical role in managing and resolving D&O Community Association claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. They collaborate in a rich team environment to ensure the best possible outcome on every claim.
The individual contributor position works under general direction and broad authority limits to manage claims with high complexity and exposure for a specialized line of business. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with insureds.
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
Essential Duties & Responsibilities
Manages an inventory of highly complex commercial claims, following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates, and responding promptly to inquiries.
Verifies coverage and establishes timely reserves by reviewing and interpreting policy language and partnering with coverage counsel on complex matters.
Leads focused investigations to determine compensability, liability and covered damages by gathering pertinent information, taking recorded statements, and working with experts, where necessary.
Resolves claims by collaborating with internal and external partners to develop and execute a claim resolution strategy, managing reserves, negotiating settlements, and coordinating litigation.
Establishes and manages claim budgets, authorizing expense payments and delivering high‑quality service efficiently.
Identifies subrogation/salvage opportunities or potential fraud occurrences and refers them to appropriate Claim, Recovery or SIU resources.
Achieves quality standards by managing each claim to ensure protocols are followed, files are documented, and claims are resolved and paid timely.
Keeps senior leadership informed of significant risks and losses by completing loss summaries and preparing concise presentations.
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
Mentors and trains less experienced Claim Professionals.
Reporting Relationship Typically Manager or above.
Skills, Knowledge & Abilities
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
Expertise in communicating with policyholders, explaining coverage issues, the litigation process, and benefits of early resolution.
Proven ability to develop and execute negotiation strategies, with a track record of successfully resolving complex disputes creatively.
Strong communication and presentation skills, both verbal and written.
Analytical and investigative mindset with critical thinking and decision‑making ability.
Strong work ethic, time management, and organizational skills.
Ability to work in a fast‑paced environment.
Experience interpreting complex commercial insurance policies and coverage.
Ability to manage multiple and shifting priorities effectively.
Knowledge of Microsoft Office Suite and ability to learn business software.
Demonstrated ability to value diverse opinions and ideas.
Education & Experience
Bachelor's Degree or equivalent experience; Juris Doctor preferred.
Typically a minimum six years of relevant experience, preferably with Professional Liability or Directors & Officers claims handling.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Prior negotiation experience.
Professional designations are a plus (e.g. CPCU).
Compensation In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on factors including work experience, skills, certifications and location.
Benefits CNA offers a comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social well‑being goals. For a detailed look at CNA’s benefits, please visit
cnabenefits.com .
Disability Accommodations CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com .
Seniority Level Not Applicable
Employment Type Full‑time
Job Function General Business, Other, and Customer Service
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Complex Claims Consultant - NFP (Community Association D&O Liability)
role at
CNA Insurance .
At CNA, we are the market leader in providing Community Association Directors & Officers liability coverage and best‑in‑class claim service. We are seeking a dynamic self‑starter to join our team as a Complex Claims Consultant handling Directors & Officers claims for Community Associations.
The Complex Claims Consultant plays a critical role in managing and resolving D&O Community Association claims by evaluating coverage, assessing liability and damages, setting timely reserves, negotiating and settling claims, and directing litigation. They collaborate in a rich team environment to ensure the best possible outcome on every claim.
The individual contributor position works under general direction and broad authority limits to manage claims with high complexity and exposure for a specialized line of business. Responsibilities include the coordination of all claim resolution activities in accordance with company protocols, while achieving quality and customer service standards. Position requires regular communication with insureds.
This position enjoys a flexible, hybrid work schedule and is available in any location near a CNA office.
Essential Duties & Responsibilities
Manages an inventory of highly complex commercial claims, following company protocols to verify policy coverage, conduct investigations, develop and employ resolution strategies, and authorize disbursements within authority limits.
Ensures exceptional customer service by managing all aspects of the claim, interacting professionally and effectively, achieving quality and cycle time standards, providing timely updates, and responding promptly to inquiries.
Verifies coverage and establishes timely reserves by reviewing and interpreting policy language and partnering with coverage counsel on complex matters.
Leads focused investigations to determine compensability, liability and covered damages by gathering pertinent information, taking recorded statements, and working with experts, where necessary.
Resolves claims by collaborating with internal and external partners to develop and execute a claim resolution strategy, managing reserves, negotiating settlements, and coordinating litigation.
Establishes and manages claim budgets, authorizing expense payments and delivering high‑quality service efficiently.
Identifies subrogation/salvage opportunities or potential fraud occurrences and refers them to appropriate Claim, Recovery or SIU resources.
Achieves quality standards by managing each claim to ensure protocols are followed, files are documented, and claims are resolved and paid timely.
Keeps senior leadership informed of significant risks and losses by completing loss summaries and preparing concise presentations.
Maintains subject matter expertise and ensures compliance with state/local regulatory requirements.
Mentors and trains less experienced Claim Professionals.
Reporting Relationship Typically Manager or above.
Skills, Knowledge & Abilities
Thorough knowledge of the commercial insurance industry, products, policy language, coverage, and claim practices.
Expertise in communicating with policyholders, explaining coverage issues, the litigation process, and benefits of early resolution.
Proven ability to develop and execute negotiation strategies, with a track record of successfully resolving complex disputes creatively.
Strong communication and presentation skills, both verbal and written.
Analytical and investigative mindset with critical thinking and decision‑making ability.
Strong work ethic, time management, and organizational skills.
Ability to work in a fast‑paced environment.
Experience interpreting complex commercial insurance policies and coverage.
Ability to manage multiple and shifting priorities effectively.
Knowledge of Microsoft Office Suite and ability to learn business software.
Demonstrated ability to value diverse opinions and ideas.
Education & Experience
Bachelor's Degree or equivalent experience; Juris Doctor preferred.
Typically a minimum six years of relevant experience, preferably with Professional Liability or Directors & Officers claims handling.
Must have or be able to obtain and maintain an Insurance Adjuster License within 90 days of hire, where applicable.
Prior negotiation experience.
Professional designations are a plus (e.g. CPCU).
Compensation In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York, and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on factors including work experience, skills, certifications and location.
Benefits CNA offers a comprehensive and competitive benefits package to help employees and their family members achieve their physical, financial, emotional and social well‑being goals. For a detailed look at CNA’s benefits, please visit
cnabenefits.com .
Disability Accommodations CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact
leaveadministration@cna.com .
Seniority Level Not Applicable
Employment Type Full‑time
Job Function General Business, Other, and Customer Service
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