Accenture Federal Services
ServiceNow Quality Assurance Engineer
Accenture Federal Services, Washington, District of Columbia, us, 20022
1 day ago Be among the first 25 applicants
At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company and part of global Accenture, to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands‑on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Key Responsibilities
Ensure all products, processes, and documentation comply with quality standards Participate in root cause investigations and support corrective and preventive actions Review technical documentation, inspection records, and test data for accuracy Support continuous improvement initiatives to enhance quality performance Maintain quality metrics, track nonconformances, and prepare reports Collaborate with engineering, operations, and compliance teams to resolve quality issues Conduct internal quality audits and provide support for external audit activities to ensure compliance with quality‑management standards and continuous improvement Oversee QA quality reviews, reconciliation, CI lifecycle states, normalization, and compliance with federal program standards Liaise with Government stakeholders on quality assurance (QA) and configuration management to ensure quality standards and effective process control are maintained Here’s what you need
Bachelor’s degree in computer science, Engineering, Engineering Management, Math, or equivalent (8 years of additional relevant experience may be substituted for degree) 5+ years of IT experience, with at least 2–5 years of experience in quality assurance, quality control, or compliance‑related roles Experience with ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling Bonus points if you have
Previous experience working with Federal Government programs Experience with: AWS, Jenkins, Sharepoint Experience with: Nuvolo modules (Clinical Asset Management, Facilities, Maintenance, Space, Real Estate, Field Service) Experience in Agile ALM/collaboration tools (Jira, Confluence, GitHub) Lean Six Sigma Green Belt (CSSGB) / Six Sigma Black Belt (CSSBB) Certified Eligibility Requirements
US Citizenship required As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is
$84,900—$160,200 USD . Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. We accept applications on an ongoing basis and there is no fixed deadline to apply. Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting an Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: IT Services and IT Consulting
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Ensure all products, processes, and documentation comply with quality standards Participate in root cause investigations and support corrective and preventive actions Review technical documentation, inspection records, and test data for accuracy Support continuous improvement initiatives to enhance quality performance Maintain quality metrics, track nonconformances, and prepare reports Collaborate with engineering, operations, and compliance teams to resolve quality issues Conduct internal quality audits and provide support for external audit activities to ensure compliance with quality‑management standards and continuous improvement Oversee QA quality reviews, reconciliation, CI lifecycle states, normalization, and compliance with federal program standards Liaise with Government stakeholders on quality assurance (QA) and configuration management to ensure quality standards and effective process control are maintained Here’s what you need
Bachelor’s degree in computer science, Engineering, Engineering Management, Math, or equivalent (8 years of additional relevant experience may be substituted for degree) 5+ years of IT experience, with at least 2–5 years of experience in quality assurance, quality control, or compliance‑related roles Experience with ServiceNow workflows, Flow Designer, Business Rules, and CMDB modeling Bonus points if you have
Previous experience working with Federal Government programs Experience with: AWS, Jenkins, Sharepoint Experience with: Nuvolo modules (Clinical Asset Management, Facilities, Maintenance, Space, Real Estate, Field Service) Experience in Agile ALM/collaboration tools (Jira, Confluence, GitHub) Lean Six Sigma Green Belt (CSSGB) / Six Sigma Black Belt (CSSBB) Certified Eligibility Requirements
US Citizenship required As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland. The base pay range for this position in these locations is
$84,900—$160,200 USD . Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. We accept applications on an ongoing basis and there is no fixed deadline to apply. Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement. Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an affirmative action employer for veterans and individuals with disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women. Requesting an Accommodation
Accenture Federal Services is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture Federal Services and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you are being considered for employment opportunities with Accenture Federal Services and need an accommodation for a disability or religious observance during the interview process or for the job you are interviewing for, please speak with your recruiter. Other Employment Statements
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information. Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Engineering and Information Technology Industries: IT Services and IT Consulting
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