Versant Health
Senior Representative, Billing & Accounts Receivable
Versant Health, Troy, New York, United States
Senior Representative, Billing & Accounts Receivable
Join to apply for the
Senior Representative, Billing & Accounts Receivable
role at
Versant Health .
Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for? Primary job responsibilities of the Senior AR Representative will include supporting the core processes of the Billing and Accounts Receivable team. These efforts include: Accounts Receivable processes for customer invoicing, collections, reconciliation, balancing and auditing customer accounts, supporting customer inquiries regarding balances billed, billing challenges and balance due inquiries. Also support cash posting, month end close activities and the negative balance, provider Excel/Davis Collections billing as needed. Provide billing portal support to customers, client billing support through new client setup and changes to existing accounts. In addition, this role will interact with Groups and possibly Providers to perform monthly collection calls and send emails. This role will also assist with audits.
Where you will have an impact
Provide excellent customer service to internal and external customers of the Billing department
Work closely with clients, brokers and TPA’s on any identified concerns or challenges with system invoices, balances due or eligibility issues.
Research, reconcile, audit, resolve and make adjustments on accounts
Support entering daily cash receipts, billings and adjustments in various financial systems
Support the Collection letters process as needed
Reconcile Accounts Receivable transactions and group accounts to the General Ledger and AR Aging for month end close
Call or email past due accounts for collection
Assist in the setup of accounts for “new” clients to achieve their billing needs
Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities
Proficient in resolving issues and/or directing customers to the appropriate department for resolution
Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Support the creation of customer invoices in accordance with established procedures
Support the distribution of invoices to customers via billing portal, print and mail and email where necessary
Support creation of non-systemic invoices as needed for our HP/ASO/FFS populations
Pull support for semi and annual audits, prepare schedules and interact with auditors.
Responsible for identification of pending issues and bringing to the attention of the supervisor/manager
Effective communication with internal/external departments on issues
Assist in special projects and department initiatives as assigned
Assist and support process improvements for Billing and Accounts Receivables
Diffuse and elevate challenging situations
Regular reliable attendance is required
Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department
What’s necessary to do the job?
Minimum High School Diploma or GED required
2-3 years of Accounts Receivable experience required
4-5 years of Accounts Receivable experience preferred
2 years experience in the insurance, health, or vision care industry required
Preferred Associate’s degree in Accounting or related field or equivalent combination of Health Insurance company billing/AR experience and education
Experienced and very skilled in working with Microsoft Excel and Word, required proficiency with MicroSoft applications
Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence. Experience and ability to prioritize multiple tasks appropriately
HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
EEO Statement Versant Health is a proud Equal Employment Opportunity and Affiliation employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civilpartnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
Seniority level Mid-Senior level
Employment type Full-time
Job function Accounting/Auditing and Finance; Industries: Insurance
Referrals increase your chances of interviewing at Versant Health by 2x.
Get notified about new Billing Associate jobs in Troy, NY.
#J-18808-Ljbffr
Senior Representative, Billing & Accounts Receivable
role at
Versant Health .
Who are we? Versant Health is one of the nation’s leading administrators of managed vision care, serving millions of our clients’ members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us.
See how you can make a difference with the support of strong leadership and a team environment.
See Everything, Be Anything™.
What are we looking for? Primary job responsibilities of the Senior AR Representative will include supporting the core processes of the Billing and Accounts Receivable team. These efforts include: Accounts Receivable processes for customer invoicing, collections, reconciliation, balancing and auditing customer accounts, supporting customer inquiries regarding balances billed, billing challenges and balance due inquiries. Also support cash posting, month end close activities and the negative balance, provider Excel/Davis Collections billing as needed. Provide billing portal support to customers, client billing support through new client setup and changes to existing accounts. In addition, this role will interact with Groups and possibly Providers to perform monthly collection calls and send emails. This role will also assist with audits.
Where you will have an impact
Provide excellent customer service to internal and external customers of the Billing department
Work closely with clients, brokers and TPA’s on any identified concerns or challenges with system invoices, balances due or eligibility issues.
Research, reconcile, audit, resolve and make adjustments on accounts
Support entering daily cash receipts, billings and adjustments in various financial systems
Support the Collection letters process as needed
Reconcile Accounts Receivable transactions and group accounts to the General Ledger and AR Aging for month end close
Call or email past due accounts for collection
Assist in the setup of accounts for “new” clients to achieve their billing needs
Establish work procedures and processes for Billing and Accounts Receivable Department that support company and departmental standards and strategic directives
Learn and follow departmental procedures which include phone and R/T queue responsibilities and activities
Proficient in resolving issues and/or directing customers to the appropriate department for resolution
Participate in any training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
Support the creation of customer invoices in accordance with established procedures
Support the distribution of invoices to customers via billing portal, print and mail and email where necessary
Support creation of non-systemic invoices as needed for our HP/ASO/FFS populations
Pull support for semi and annual audits, prepare schedules and interact with auditors.
Responsible for identification of pending issues and bringing to the attention of the supervisor/manager
Effective communication with internal/external departments on issues
Assist in special projects and department initiatives as assigned
Assist and support process improvements for Billing and Accounts Receivables
Diffuse and elevate challenging situations
Regular reliable attendance is required
Perform other duties as assigned by leadership to support the overall success of the Billing and Accounts Receivable Department
What’s necessary to do the job?
Minimum High School Diploma or GED required
2-3 years of Accounts Receivable experience required
4-5 years of Accounts Receivable experience preferred
2 years experience in the insurance, health, or vision care industry required
Preferred Associate’s degree in Accounting or related field or equivalent combination of Health Insurance company billing/AR experience and education
Experienced and very skilled in working with Microsoft Excel and Word, required proficiency with MicroSoft applications
Also requires excellent verbal and written communication skills to communicate with clients via phone and written correspondence. Experience and ability to prioritize multiple tasks appropriately
HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be always protected. As a result, Associates must explicitly adhere to all data security guidelines established within the Company’s Privacy & Security Training Program.
Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process.
EEO Statement Versant Health is a proud Equal Employment Opportunity and Affiliation employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civilpartnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
Seniority level Mid-Senior level
Employment type Full-time
Job function Accounting/Auditing and Finance; Industries: Insurance
Referrals increase your chances of interviewing at Versant Health by 2x.
Get notified about new Billing Associate jobs in Troy, NY.
#J-18808-Ljbffr