Caltrans: California Department of Transportation
Job Posting: Chief, IT Operations - Sacramento Metropolitan
Caltrans: California Department of Transportation, California, Missouri, United States, 65018
Chief, IT Operations - Sacramento Metropolitan
Department of Transportation
Job Description and Duties Under general direction of the IT Manager II, the incumbent serves as the Chief of the IT Operations - Sacramento Metropolitan IT Operations (SMITO). This section is comprised of four units of IT professionals in various IT classification levels ranging from an IT Associate to IT Supervisor II, who are responsible for end-user desktop and mobile computers support. The incumbent oversees a wide range of IT services and support for more than 5,000 employees and partners. The incumbent has full management responsibility for standards, processes, procedures for the analysis, design, implementation, maintenance, operation and procurement of hardware and software for desktops and mobile devices. The incumbent has full management responsibility for organizing, planning, coordinating, directing and controlling all activities associated with the day-to-day IT operations for the Sacramento Metropolitan area.
DOMAINS:
Client Services
Systems Engineering
You will find additional information about the job in the Duty Statement.
Working Conditions This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY MANAGER I
Additional Documents
Job Application Package Checklist
Duty Statement
Desirable Qualifications
Experience leading large, diverse IT teams in a government environment.
Skilled communicator with the ability to navigate political and sensitive situations.
Strong customer service mindset with the ability to manage competing priorities.
Ability to align operations with organizational goals and respond to shifting needs.
Proven success managing end-to-end IT projects with multiple stakeholders.
Comfortable adapting quickly in fast-paced environments.
Builds inclusive, supportive teams and promotes staff development.
Experienced in briefing executive leadership and agency stakeholders.
Knowledge of ITSM practices and managing Service Desk operations.
Manages IT procurement, inventory, and compliance with statewide standards.
Familiar with endpoint security, encryption, and mobile device management.
Leads with calm, confidence, empathy, and a strong sense of accountability.
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Job Description and Duties Under general direction of the IT Manager II, the incumbent serves as the Chief of the IT Operations - Sacramento Metropolitan IT Operations (SMITO). This section is comprised of four units of IT professionals in various IT classification levels ranging from an IT Associate to IT Supervisor II, who are responsible for end-user desktop and mobile computers support. The incumbent oversees a wide range of IT services and support for more than 5,000 employees and partners. The incumbent has full management responsibility for standards, processes, procedures for the analysis, design, implementation, maintenance, operation and procurement of hardware and software for desktops and mobile devices. The incumbent has full management responsibility for organizing, planning, coordinating, directing and controlling all activities associated with the day-to-day IT operations for the Sacramento Metropolitan area.
DOMAINS:
Client Services
Systems Engineering
You will find additional information about the job in the Duty Statement.
Working Conditions This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
INFORMATION TECHNOLOGY MANAGER I
Additional Documents
Job Application Package Checklist
Duty Statement
Desirable Qualifications
Experience leading large, diverse IT teams in a government environment.
Skilled communicator with the ability to navigate political and sensitive situations.
Strong customer service mindset with the ability to manage competing priorities.
Ability to align operations with organizational goals and respond to shifting needs.
Proven success managing end-to-end IT projects with multiple stakeholders.
Comfortable adapting quickly in fast-paced environments.
Builds inclusive, supportive teams and promotes staff development.
Experienced in briefing executive leadership and agency stakeholders.
Knowledge of ITSM practices and managing Service Desk operations.
Manages IT procurement, inventory, and compliance with statewide standards.
Familiar with endpoint security, encryption, and mobile device management.
Leads with calm, confidence, empathy, and a strong sense of accountability.
#J-18808-Ljbffr