EXPRESS
Overview
PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Responsibilities
Assist in developing and motivating associates to maximize sales potential. Provide in-the-moment coaching and training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and execution of standards. Partner with Store Management to provide feedback on associate performance. Assist in training associates on store operations, product, policy and procedures. Execute action plans that optimize results. Execute all aspects of daily store operations. Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment and omni‑channel operations in the store. Monitor and analyze the customer service provided by team members. Build an effective schedule with the right associate in the right place at the right time. Promote and support an environment focused on delivering great in‑store customer experiences. Effectively resolve customer service issues to a positive outcome. Lead and model our customer experience model. Display expert knowledge of product, company policies, promotions and loyalty programs. Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement and related activities. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications
Education: High School or Equivalent. Years of Experience: 1. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non‑business hours. Meets physical requirements. Critical Skills & Attributes
Previous retail experience preferred. Ability to effectively communicate with customers, peers and supervisors. Demonstrated sales accountability. Demonstrated collaborative skills and ability to work well with a team. Ability to multitask and handle multiple customers and/or processes at once. Benefits And Compensation
Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Pay Range
$20.18 - $27.55 per hour Equal Opportunity Employer
PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 or email AssociateRelations@Express.com.
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PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style. Bonobos is a menswear brand known for pioneering exceptional fit and a personalized, innovative retail model. Responsibilities
Assist in developing and motivating associates to maximize sales potential. Provide in-the-moment coaching and training to store associates to ensure efficient floor operations, customer service, coverage, stockroom management and execution of standards. Partner with Store Management to provide feedback on associate performance. Assist in training associates on store operations, product, policy and procedures. Execute action plans that optimize results. Execute all aspects of daily store operations. Ensure appropriate associate coverage to create a great customer experience. Oversee and authorize the checkout experience. Assist with merchandise flow, such as shipment, replenishment and omni‑channel operations in the store. Monitor and analyze the customer service provided by team members. Build an effective schedule with the right associate in the right place at the right time. Promote and support an environment focused on delivering great in‑store customer experiences. Effectively resolve customer service issues to a positive outcome. Lead and model our customer experience model. Display expert knowledge of product, company policies, promotions and loyalty programs. Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement and related activities. Other essential functions may occur as directed by your supervisor. Required Experience & Qualifications
Education: High School or Equivalent. Years of Experience: 1. Proficient in use of technology (iPad, registers). Meets defined availability criteria, including nights, weekends and non‑business hours. Meets physical requirements. Critical Skills & Attributes
Previous retail experience preferred. Ability to effectively communicate with customers, peers and supervisors. Demonstrated sales accountability. Demonstrated collaborative skills and ability to work well with a team. Ability to multitask and handle multiple customers and/or processes at once. Benefits And Compensation
Medical, pharmacy, dental and vision coverage. 401(k) and Roth 401(k) with company match. Merchandise discount. Paid Time Off. Parental leave for new moms and dads. Pay Range
$20.18 - $27.55 per hour Equal Opportunity Employer
PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment on the basis of any federal, state, or locally protected characteristic. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 or email AssociateRelations@Express.com.
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