Pinnacle Partners Management
Pinnacle Partners Management, Inc. isn’t just another marketing firm—we’re the secret sauce behind some of telecom’s biggest wins. Now, we need a Customer Success Associate in Denver who’s passionate about people and fiber. The Customer Success Associate will be the warm, guiding voice helping customers fall in love with Quantum Fiber.
As a Customer Success Associate, you become your customers' new tech bestie! Our comprehensive training teaches the Customer Success Associate how to build trust while being the friend who explains everything in a fun, easy way. You'll love showing them how to make their Quantum Fiber connection work like magic for all their digital adventures!
Key Responsibilities of the Customer Success Associate
Guide customers through digital onboarding to ensure smooth adoption of Quantum Fiber internet, voice, enterprise connectivity, cloud, and security services.
Conduct needs assessments to recommend tailored Quantum Fiber solutions aligned with residential and business requirements.
Monitor sales, identify potential service issues, and coordinate interventions to maintain reliability and compliance.
Maintain CRM records of sales activity, service milestones, and customer feedback to support retention, compliance, and reporting accuracy.
Collaborate with sales, operations, and technical teams to ensure seamless installations, timely activations, and consistent account management.
Analyze usage trends and share customer feedback to provide insights that improve satisfaction, retention, and growth across Quantum Fiber services.
Conduct needs assessments to recommend tailored Quantum Fiber solutions aligned with residential and business requirements.
Monitor sales, identify potential service issues, and coordinate interventions to maintain reliability and compliance.
Maintain CRM records of sales activity, service milestones, and customer feedback to support retention, compliance, and reporting accuracy.
Collaborate with sales, operations, and technical teams to ensure seamless installations, timely activations, and consistent account management.
Analyze usage trends and share customer feedback to provide insights that improve satisfaction, retention, and growth across Quantum Fiber services.