Prosum
Field Services Engineer (Semiconductor Equipment)
Prosum, San Jose, California, United States, 95199
This is a full-time/direct-hire Field Services Engineer position with a growing international semiconductor equipment manufacturer located in San Jose, CA. The role requires 80% onsite work with the remainder remote. Base salary for a 35‑hour work week: $90,000–$120,000 ($50–$65/hour; eligible for overtime pay). Benefits include 100% covered healthcare (individual, dependent and family), 5% 401(k) match, discretionary bonus, commuter stipend, 15 days vacation, sick time accrual, paid holidays, and additional benefits listed below.
Job Description:
This position is responsible for providing field service engineering activities to Company customers independently.
This position troubleshoots more complicated products and problems.
Receives service calls from customers.
Determines customer need or problem and responds accordingly.
May provide over-the-phone consultation and advice to customers, may need to respond to emergency customer situations or may schedule and repair Company’s products at customer site.
Performs preventative maintenance on Company products.
Establishes and manages a local maintenance service.
Provides liaison between customer and applications programmer for customer requests involving changes in applications.
Researches market needs and customer applications of Company products.
Submits application reports to management in a timely manner.
Supports sales activities and establishes and maintains good relationships with customers.
Participates in sales meetings as required.
Provides training to other Company field service engineers as needed.
Submits various reports, such as service reports, weekly reports, and expense reports to management in a timely manner.
Requirements:
Bachelor’s degree in Mechanical or Electrical Engineering or an equivalent field.
At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry.
Desire to be customer-facing.
Occasional domestic travel to other client cities as needed.
Seniority Level Associate
Employment Type Full-time
Job Function Semiconductor Manufacturing
Benefits
Medical insurance
Vision insurance
401(k) retirement plan
Paid paternity leave
Paid maternity leave
Disability insurance
Student loan assistance
Tuition assistance
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Job Description:
This position is responsible for providing field service engineering activities to Company customers independently.
This position troubleshoots more complicated products and problems.
Receives service calls from customers.
Determines customer need or problem and responds accordingly.
May provide over-the-phone consultation and advice to customers, may need to respond to emergency customer situations or may schedule and repair Company’s products at customer site.
Performs preventative maintenance on Company products.
Establishes and manages a local maintenance service.
Provides liaison between customer and applications programmer for customer requests involving changes in applications.
Researches market needs and customer applications of Company products.
Submits application reports to management in a timely manner.
Supports sales activities and establishes and maintains good relationships with customers.
Participates in sales meetings as required.
Provides training to other Company field service engineers as needed.
Submits various reports, such as service reports, weekly reports, and expense reports to management in a timely manner.
Requirements:
Bachelor’s degree in Mechanical or Electrical Engineering or an equivalent field.
At least 2 years in an Engineering role or as a Field Service Engineer within the semiconductor industry.
Desire to be customer-facing.
Occasional domestic travel to other client cities as needed.
Seniority Level Associate
Employment Type Full-time
Job Function Semiconductor Manufacturing
Benefits
Medical insurance
Vision insurance
401(k) retirement plan
Paid paternity leave
Paid maternity leave
Disability insurance
Student loan assistance
Tuition assistance
#J-18808-Ljbffr