Santander Bank, N.A.
Consumer and Business Banking Senior Relationship Banker, Newtonville, MA
Santander Bank, N.A., Newton, Massachusetts, United States, 02165
Consumer and Business Banking Senior Relationship Banker, Newtonville, MA
Your Journey Starts Here
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset and are committed to fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. Our culture of continuous learning and development enables you to thrive professionally and personally while collaborating with talented colleagues worldwide.
Responsibilities
Independently manage a portfolio comprised of both high value consumer clients and small business customers.
Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach.
Be the expert on Santander products and services and articulate the benefits that meet customers’ needs.
Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals.
Recommend and deliver needs‑based solutions while introducing key partners as appropriate.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Participate in joint calling with product partners to generate and deepen relationships with business customers.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
Employ critical thinking and problem–resolution skills to address client inquiries and challenges effectively.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Support nearby branch locations as needed based on business necessity.
What You Bring
High school diploma, GED or equivalent education. Business Management, Finance, or equivalent field – Required.
Bachelor’s Degree in a related field or equivalent experience – Preferred.
5+ years of experience selling products and/or services in an incentive‑based environment – Required; or
2+ years in Financial Services with direct experience acquiring new client relationships and developing existing ones – Required.
12+ months of demonstrated Santander experience related to the essential functions, with endorsement from District Executive, District Operations Manager, and Region President – Required.
12+ months of customer service experience within a high‑volume, fast‑paced environment – Required.
Motivated to help people achieve financial goals.
Strong financial acumen with general knowledge of consumer and small business products and lending.
Proven track record in sales and cross‑selling products and services.
Proven ability to manage a portfolio of clients effectively.
Proven relationship‑building skills and a customer‑centric approach.
Ability to work effectively in a team environment, building strong relationships with colleagues and partners.
Ability to use critical thinking to solve problems and provide solutions to customer issues.
Excellent communication, consultative, and influence skills both verbal and written.
Proficiency using the phone to engage with customers.
Professional image, credible, trustworthy at all times.
Proficiency in digital tools and technology to enhance engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate risk concerns.
Ability to work in a fast‑paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Willingness to work branch hours, including weekends and evenings.
Certifications
No certifications listed.
It Would Be Nice For You To Have
Established work history or equivalent experience.
Experience with Microsoft Office products.
What Else You Need To Know Base pay range for this position is posted below.
Base Pay Range
Minimum: $52,500.00 USD
Maximum: $87,500.00 USD
Link to Santander benefits:
Santander Benefits – 2025
Risk Culture We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required. Occasionally moving and lifting light equipment and/or furniture may be required based on location.
Employer Rights This job description does not list all duties. Employees may be asked by supervisors or managers to perform other duties. Performance may be evaluated in part based on the tasks listed. The employer may revise this job description at any time. This description is not a contract for employment and may be terminated by either party at any time for any reason.
What To Do Next If this sounds like a role you are interested in, please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or other reason, please contact us at
TAOps@santander.us
to discuss your needs.
Primary Location:
Newtonville, MA
Other Locations:
Massachusetts – Newtonville
Organization:
Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr
Santander is a global leader and innovator in the financial services industry. We believe that our employees are our greatest asset and are committed to fostering an enriching journey that empowers you to explore diverse career opportunities while nurturing your personal growth. Our culture of continuous learning and development enables you to thrive professionally and personally while collaborating with talented colleagues worldwide.
Responsibilities
Independently manage a portfolio comprised of both high value consumer clients and small business customers.
Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach.
Be the expert on Santander products and services and articulate the benefits that meet customers’ needs.
Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals.
Recommend and deliver needs‑based solutions while introducing key partners as appropriate.
Collaborate with team members and partners to achieve branch goals and drive overall performance.
Participate in joint calling with product partners to generate and deepen relationships with business customers.
Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
Engage customers through digital platforms to enhance interactions and educate them on self‑service options.
Employ critical thinking and problem–resolution skills to address client inquiries and challenges effectively.
Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
Support nearby branch locations as needed based on business necessity.
What You Bring
High school diploma, GED or equivalent education. Business Management, Finance, or equivalent field – Required.
Bachelor’s Degree in a related field or equivalent experience – Preferred.
5+ years of experience selling products and/or services in an incentive‑based environment – Required; or
2+ years in Financial Services with direct experience acquiring new client relationships and developing existing ones – Required.
12+ months of demonstrated Santander experience related to the essential functions, with endorsement from District Executive, District Operations Manager, and Region President – Required.
12+ months of customer service experience within a high‑volume, fast‑paced environment – Required.
Motivated to help people achieve financial goals.
Strong financial acumen with general knowledge of consumer and small business products and lending.
Proven track record in sales and cross‑selling products and services.
Proven ability to manage a portfolio of clients effectively.
Proven relationship‑building skills and a customer‑centric approach.
Ability to work effectively in a team environment, building strong relationships with colleagues and partners.
Ability to use critical thinking to solve problems and provide solutions to customer issues.
Excellent communication, consultative, and influence skills both verbal and written.
Proficiency using the phone to engage with customers.
Professional image, credible, trustworthy at all times.
Proficiency in digital tools and technology to enhance engagement.
Ability to follow directions, policies, and procedures.
Ability to identify and escalate risk concerns.
Ability to work in a fast‑paced environment and manage multiple priorities.
Computer proficiency and basic math skills.
Willingness to work branch hours, including weekends and evenings.
Certifications
No certifications listed.
It Would Be Nice For You To Have
Established work history or equivalent experience.
Experience with Microsoft Office products.
What Else You Need To Know Base pay range for this position is posted below.
Base Pay Range
Minimum: $52,500.00 USD
Maximum: $87,500.00 USD
Link to Santander benefits:
Santander Benefits – 2025
Risk Culture We embrace a strong risk culture and expect all professionals to take a proactive and responsible approach toward risk management.
EEO Statement At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.
Working Conditions Frequent minimal physical effort such as sitting, standing, and walking is required. Occasionally moving and lifting light equipment and/or furniture may be required based on location.
Employer Rights This job description does not list all duties. Employees may be asked by supervisors or managers to perform other duties. Performance may be evaluated in part based on the tasks listed. The employer may revise this job description at any time. This description is not a contract for employment and may be terminated by either party at any time for any reason.
What To Do Next If this sounds like a role you are interested in, please apply.
We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or other reason, please contact us at
TAOps@santander.us
to discuss your needs.
Primary Location:
Newtonville, MA
Other Locations:
Massachusetts – Newtonville
Organization:
Santander Bank N.A.
AN EQUAL OPPORTUNITY EMPLOYER M/F/Vet/Disabled/SO
#J-18808-Ljbffr