McDonald's
McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald’s means thinking big and preparing for a career that can have influence around the world.
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview Our growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni‑channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000+ growing Drive‑Thrus, through McDelivery, dine‑in or takeaway.
McDonald’s Global Technology powers tomorrow’s feel‑good moments. We’re at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combined with our unparalleled global scale, we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.
Role Overview As a Technical Product Analyst, you will be responsible for driving continuous improvement, enabling automation, and facilitating adoption of standards to ensure that teams are deploying highly available, portable, and fault‑tolerant code on our platforms including Jira, Confluence and PagerDuty. You will also collaborate with teams to translate business needs and requirements into technical requirements, manage demand backlog and proactively determine process and quality gaps behind critical issues in production.
This is an exciting opportunity to help shape the transformation of infrastructure and operations products and services for the entire McDonald’s environment.
Accountabilities & Responsibilities
Ensure availability and performance of Jira and Confluence, along with installed Atlassian marketplace add‑ons as well as PagerDuty.
Ensure best‑practice configuration, management and utilization of Atlassian and PagerDuty products.
Identify and lead best‑practice maintenance activities such as reduction of customization, archiving, user and group audits/maintenance, etc.
Provide technical expertise and training in using Jira, Confluence and related Atlassian 3rd‑party applications as well as PagerDuty.
Communicate with product stakeholders regarding upcoming changes.
Build relationships with key internal consumers and external partners of Jira, Confluence and PagerDuty.
Configure Atlassian and PagerDuty products and implement features, functionality and automation.
Coordinate the integration and maintenance of tools and process with Atlassian products including Jira and Confluence as well as PagerDuty.
Evaluate and monitor the impact of releases and code updates on our production environments.
Lead and manage environment upgrades, ensuring our Atlassian and PagerDuty products are stable and secure.
Establish operational and environmental KPIs and dashboards.
Support creating the overall roadmap and shaping demand for enterprise consumption.
Share management and oversight of ITSM platform instances, the core platform team and any escalations.
Maximize value by identifying additional business outcomes the platforms allow.
Active member of the technical governance board and involved in all governance components.
Contribute towards configuration decisions to ensure a seamless user experience that aligns with platform design strategies.
Serve as platform consumer point of contact for managing escalations, enhancement requests and project activities.
Attend project governance meetings, scrum meetings and design meetings.
Facilitate activities through training, testing, go‑live and post‑go‑live support.
Work closely with vendor partners and platform support team members to plan, manage and deliver reliable systems and system capabilities.
Manage demand as a liaison between business consumers and ITSM platform development, collecting new demand, managing day‑to‑day activities, enhancing initial demand requests, driving demand assessment process to prioritize and approve demands.
Continuously evaluate and improve platform health, ensuring highly available, efficiently operating secure systems.
Work cross‑functionally with the broader Service Management team to deliver platform capabilities to enhance overall ITSM processes.
Work with the platform development team to manage backlog, prioritize development activities and ensure an efficient development pipeline.
Work as part of a team managing ITSM platform cost and chargebacks.
Create training materials and conduct training sessions for users/stakeholders.
Qualifications
3 to 5 years of experience in a similar role and responsibilities of Jira and Confluence product management.
Bachelor’s degree in computer science or related field or equivalent experience.
Strong knowledge and demonstrated experience with Jira and Confluence configuration, development, architecture and support.
Significant experience partnering with service providers, providing feedback and leading service provider development and support teams.
Experience managing product backlog and projects utilizing Jira.
Experience with leading service providers in integrating Jira and Confluence with ITSM platforms such as ServiceNow, as well as cloud platforms such as AWS, Azure or Google Cloud.
Excellent communication skills and ability to visualize data effectively.
Leadership: Experience in leading cross‑functional teams and managing both operations and development initiatives.
Communication: Ability to convey complex technical information clearly to a variety of customers, including team members, executives, and non‑technical staff.
Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions, while considering the broader impact on the organization.
Continuous learning: An attitude of ongoing learning and improvement, staying updated with industry trends, standard methodologies and new technologies.
Highly collaborative, results‑oriented and adaptable to a rapidly evolving work environment.
Preferred Qualifications
Experience integrating Jira and Confluence with ITSM platforms such as ServiceNow and monitoring and event management tools such as New Relic or similar solutions.
Configuration Management Database (CMDB) and Asset Management knowledge and experience.
PagerDuty administration or product manager experience.
Agile Practitioner certification.
Compensation Bonus Eligible:
Yes
Benefits Eligible:
Yes
Salary Range The expected salary range for this role is $104,482 - $130,602 per year.
We may also consider your experience and other job‑related factors when determining your pay.
Additional Information Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time‑off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Equal Opportunity and Accommodation McDonald’s is an equal‑opportunity employer committed to the diversity of our workforce. We provide reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise need an accommodation during the application or hiring process, please contact
mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case‑by‑case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Analyst
Industry Restaurants
#J-18808-Ljbffr
At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From the support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.
Department Overview Our growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni‑channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000+ growing Drive‑Thrus, through McDelivery, dine‑in or takeaway.
McDonald’s Global Technology powers tomorrow’s feel‑good moments. We’re at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combined with our unparalleled global scale, we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant.
Role Overview As a Technical Product Analyst, you will be responsible for driving continuous improvement, enabling automation, and facilitating adoption of standards to ensure that teams are deploying highly available, portable, and fault‑tolerant code on our platforms including Jira, Confluence and PagerDuty. You will also collaborate with teams to translate business needs and requirements into technical requirements, manage demand backlog and proactively determine process and quality gaps behind critical issues in production.
This is an exciting opportunity to help shape the transformation of infrastructure and operations products and services for the entire McDonald’s environment.
Accountabilities & Responsibilities
Ensure availability and performance of Jira and Confluence, along with installed Atlassian marketplace add‑ons as well as PagerDuty.
Ensure best‑practice configuration, management and utilization of Atlassian and PagerDuty products.
Identify and lead best‑practice maintenance activities such as reduction of customization, archiving, user and group audits/maintenance, etc.
Provide technical expertise and training in using Jira, Confluence and related Atlassian 3rd‑party applications as well as PagerDuty.
Communicate with product stakeholders regarding upcoming changes.
Build relationships with key internal consumers and external partners of Jira, Confluence and PagerDuty.
Configure Atlassian and PagerDuty products and implement features, functionality and automation.
Coordinate the integration and maintenance of tools and process with Atlassian products including Jira and Confluence as well as PagerDuty.
Evaluate and monitor the impact of releases and code updates on our production environments.
Lead and manage environment upgrades, ensuring our Atlassian and PagerDuty products are stable and secure.
Establish operational and environmental KPIs and dashboards.
Support creating the overall roadmap and shaping demand for enterprise consumption.
Share management and oversight of ITSM platform instances, the core platform team and any escalations.
Maximize value by identifying additional business outcomes the platforms allow.
Active member of the technical governance board and involved in all governance components.
Contribute towards configuration decisions to ensure a seamless user experience that aligns with platform design strategies.
Serve as platform consumer point of contact for managing escalations, enhancement requests and project activities.
Attend project governance meetings, scrum meetings and design meetings.
Facilitate activities through training, testing, go‑live and post‑go‑live support.
Work closely with vendor partners and platform support team members to plan, manage and deliver reliable systems and system capabilities.
Manage demand as a liaison between business consumers and ITSM platform development, collecting new demand, managing day‑to‑day activities, enhancing initial demand requests, driving demand assessment process to prioritize and approve demands.
Continuously evaluate and improve platform health, ensuring highly available, efficiently operating secure systems.
Work cross‑functionally with the broader Service Management team to deliver platform capabilities to enhance overall ITSM processes.
Work with the platform development team to manage backlog, prioritize development activities and ensure an efficient development pipeline.
Work as part of a team managing ITSM platform cost and chargebacks.
Create training materials and conduct training sessions for users/stakeholders.
Qualifications
3 to 5 years of experience in a similar role and responsibilities of Jira and Confluence product management.
Bachelor’s degree in computer science or related field or equivalent experience.
Strong knowledge and demonstrated experience with Jira and Confluence configuration, development, architecture and support.
Significant experience partnering with service providers, providing feedback and leading service provider development and support teams.
Experience managing product backlog and projects utilizing Jira.
Experience with leading service providers in integrating Jira and Confluence with ITSM platforms such as ServiceNow, as well as cloud platforms such as AWS, Azure or Google Cloud.
Excellent communication skills and ability to visualize data effectively.
Leadership: Experience in leading cross‑functional teams and managing both operations and development initiatives.
Communication: Ability to convey complex technical information clearly to a variety of customers, including team members, executives, and non‑technical staff.
Problem solving: Strong analytical skills and detail orientation to identify issues and develop effective solutions, while considering the broader impact on the organization.
Continuous learning: An attitude of ongoing learning and improvement, staying updated with industry trends, standard methodologies and new technologies.
Highly collaborative, results‑oriented and adaptable to a rapidly evolving work environment.
Preferred Qualifications
Experience integrating Jira and Confluence with ITSM platforms such as ServiceNow and monitoring and event management tools such as New Relic or similar solutions.
Configuration Management Database (CMDB) and Asset Management knowledge and experience.
PagerDuty administration or product manager experience.
Agile Practitioner certification.
Compensation Bonus Eligible:
Yes
Benefits Eligible:
Yes
Salary Range The expected salary range for this role is $104,482 - $130,602 per year.
We may also consider your experience and other job‑related factors when determining your pay.
Additional Information Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time‑off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Equal Opportunity and Accommodation McDonald’s is an equal‑opportunity employer committed to the diversity of our workforce. We provide reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise need an accommodation during the application or hiring process, please contact
mcdhrbenefits@us.mcd.com . Reasonable accommodations will be determined on a case‑by‑case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Analyst
Industry Restaurants
#J-18808-Ljbffr