IHG Hotels & Resorts
Director, Housekeeping - InterContinental Mark Hopkins
IHG Hotels & Resorts, San Francisco, California, United States, 94199
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Director, Housekeeping - InterContinental Mark Hopkins
role at
IHG Hotels & Resorts
Location: San Francisco, CA
Role Purpose As the Director, Housekeeping, you’ll keep all aspects of housekeeping running smoothly and ensure high standards are met to deliver memorable and unique guest experiences.
Key Accountabilities People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognize good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations, ensuring staff have the tools and equipment to carry out job duties.
Assist with deep cleaning projects and/or enable housekeeping staff during high volume periods.
Guest Experience
Ensure the quality of guest arrivals, departures, housekeeping and laundry services is always superb.
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms and lobby are clean and in good repair.
Carry out special requests from guests, VIPs, repeat visitors and club members.
Help guests with their questions and complaints to achieve complete guest satisfaction.
Dress in your uniform with pride.
Responsible Business
Maintain and order supplies and equipment while minimizing waste and maintaining "green" initiatives.
Reunite items with owners and log any lost and found property.
Perform other duties as assigned; may also serve as manager on duty.
Financial
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintain proper inventory levels and manage cost per room for supplies and labor.
Key Skills & Experiences
High School Diploma / secondary education / equivalent.
Four years of housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory experience; some college preferred.
Fluency in the local language required, other languages preferred.
Salary & Benefits The salary range for this role is $88,000 - $91,000.
We give our people everything they need to succeed – from a competitive salary to a wide range of benefits designed to help you live your best work life, including impressive room discounts and industry-leading training.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Important information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
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Director, Housekeeping - InterContinental Mark Hopkins
role at
IHG Hotels & Resorts
Location: San Francisco, CA
Role Purpose As the Director, Housekeeping, you’ll keep all aspects of housekeeping running smoothly and ensure high standards are met to deliver memorable and unique guest experiences.
Key Accountabilities People
Direct daily activities, plan and assign work ensuring you always have the right staffing numbers.
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognize good performance.
Educate and train all team members in compliance with federal, state and local laws and safety regulations, ensuring staff have the tools and equipment to carry out job duties.
Assist with deep cleaning projects and/or enable housekeeping staff during high volume periods.
Guest Experience
Ensure the quality of guest arrivals, departures, housekeeping and laundry services is always superb.
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms and lobby are clean and in good repair.
Carry out special requests from guests, VIPs, repeat visitors and club members.
Help guests with their questions and complaints to achieve complete guest satisfaction.
Dress in your uniform with pride.
Responsible Business
Maintain and order supplies and equipment while minimizing waste and maintaining "green" initiatives.
Reunite items with owners and log any lost and found property.
Perform other duties as assigned; may also serve as manager on duty.
Financial
Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability.
Maintain proper inventory levels and manage cost per room for supplies and labor.
Key Skills & Experiences
High School Diploma / secondary education / equivalent.
Four years of housekeeping/laundry experience, preferably in a hotel of similar size, including supervisory experience; some college preferred.
Fluency in the local language required, other languages preferred.
Salary & Benefits The salary range for this role is $88,000 - $91,000.
We give our people everything they need to succeed – from a competitive salary to a wide range of benefits designed to help you live your best work life, including impressive room discounts and industry-leading training.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
Important information
The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future.
No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable.
If you require reasonable accommodation during the application process, please click here.
IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy.
If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
#J-18808-Ljbffr