Brilliant Earth
Jewelry Sales Consultant – Miami, FL
Our Jewelry Sales Consultants provide an exceptional experience for every Brilliant Earth customer. As a Jewelry Consultant you will guide the customer through the life of the sale through our engaging sales platforms: in‑person and virtual appointments, phones, or live‑chat. These team members assist our customers in finding their best jewelry match from our luxury product line. By meeting and exceeding sales targets in a fast‑paced environment, this team creates personalised experiences while sharing the happiest moments of our customers’ lives.
Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here!
The ideal candidate will be able to work a full‑time schedule that includes weekend days. This role is in‑person in our Miami, FL – Coconut Grove showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do:
Utilise sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalised experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other enquiries.
Call customers to confirm showroom appointments and answer any pre‑appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross‑functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewellery industry.
What You Have:
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewellery industry, we all have to work together!
What We Offer:
Career Growth – regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
Set Schedule – consistent weekly hours, and 2 consecutive days off.
Diverse, mission‑minded team – we were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewellery industry.
Lifestyle Spending Account – company reimbursements for eligible wellness expenses such as gym memberships, massage, counselling, and more.
Continued Education – company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific training.
Employee Discounts – a generous discount on our jewellery.
Sales Incentive Programs – incentive programmes to recognise and reward sales performance.
Mental Wellness Perks – access to mental health resources, such as self‑care apps and seminars. Our Employee Assistance Programme offers 24/7 access to counselling.
Giving Back and Volunteer Opportunities – local initiatives and volunteering.
Medical, Dental and Vision – multiple plans, $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month.
401(k) Match – generous match.
Paid Time Off – 3 weeks of PTO in the first year.
Parental Leave – paid parental leave to bond and care for new additions.
Disability and Life Insurance – 100% employer‑paid.
Pre‑Tax Commuter Benefits.
How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter explaining why you are interested in joining our mission and our team. Include a sentence about your favourite shape of diamond.
You’ll receive an email to confirm receipt of your application, and can expect an update within a week of applying. If selected for an interview, the process for this role includes a phone call with the recruiting team, an online exercise exploring our website and common customer enquiries, and a video interview with one of our leaders.
Equal Employment Opportunity Statement Brilliant Earth recognises the value of diversity and inclusion on our team and strives to reinvent fine jewellery in a thoughtful and modern way. We celebrate each other’s successes, learn from one another, and value the unique perspectives each individual brings. We are committed to a work environment and hiring process that is free from harassment or discrimination on the basis of sex, race, religion, colour, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by federal, state or local laws. We comply with all employment laws and regulations.
Should you need assistance or a reasonable accommodation when completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
#J-18808-Ljbffr
Curious about a day in the life? Check out a day in the life of a Jewelry Consultant here!
The ideal candidate will be able to work a full‑time schedule that includes weekend days. This role is in‑person in our Miami, FL – Coconut Grove showroom location. The targeted budget for this position is $22/hour. This compensation budget range may be adjusted at any time at the discretion of the company.
What you’ll do:
Utilise sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk‑in consultations, creating memorable and personalised experiences for each customer.
Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets, providing a luxury customer experience reflective of our high‑quality product.
Proactively greet, check‑in, and assist customers in the purchasing process, creating a memorable, one‑on‑one customer experience.
Conduct post‑sale appointments to assist and educate customers returning for pick‑ups, exchanges, re‑sizing, and other enquiries.
Call customers to confirm showroom appointments and answer any pre‑appointment questions.
Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
Open and/or close the showroom and waiting area.
Use our ERP system to manage your tasks and communicate cross‑functionally.
Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewellery industry.
What You Have:
A passion for the customer. You don’t just like to help – you go above and beyond to provide the best possible experience to each customer that comes through the door.
A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your sales targets.
It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
Communication is Key. You have a way with words. Whether you’re interacting with a customer or teammate in person, via email, or by chat, you’re clear and concise.
Master of Collaboration. You’re a team player. You believe that in order to transform the jewellery industry, we all have to work together!
What We Offer:
Career Growth – regular 1‑1’s with your manager, a variety of training opportunities, and an annual 360 review process for all employees.
Set Schedule – consistent weekly hours, and 2 consecutive days off.
Diverse, mission‑minded team – we were founded to cultivate a more transparent, sustainable, compassionate, and inclusive jewellery industry.
Lifestyle Spending Account – company reimbursements for eligible wellness expenses such as gym memberships, massage, counselling, and more.
Continued Education – company‑sponsored learning in leadership, professional skills, diversity & inclusion, and tuition reimbursement for role‑specific training.
Employee Discounts – a generous discount on our jewellery.
Sales Incentive Programs – incentive programmes to recognise and reward sales performance.
Mental Wellness Perks – access to mental health resources, such as self‑care apps and seminars. Our Employee Assistance Programme offers 24/7 access to counselling.
Giving Back and Volunteer Opportunities – local initiatives and volunteering.
Medical, Dental and Vision – multiple plans, $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your 2nd month.
401(k) Match – generous match.
Paid Time Off – 3 weeks of PTO in the first year.
Parental Leave – paid parental leave to bond and care for new additions.
Disability and Life Insurance – 100% employer‑paid.
Pre‑Tax Commuter Benefits.
How to Apply & What to Expect: Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us a resume and cover letter explaining why you are interested in joining our mission and our team. Include a sentence about your favourite shape of diamond.
You’ll receive an email to confirm receipt of your application, and can expect an update within a week of applying. If selected for an interview, the process for this role includes a phone call with the recruiting team, an online exercise exploring our website and common customer enquiries, and a video interview with one of our leaders.
Equal Employment Opportunity Statement Brilliant Earth recognises the value of diversity and inclusion on our team and strives to reinvent fine jewellery in a thoughtful and modern way. We celebrate each other’s successes, learn from one another, and value the unique perspectives each individual brings. We are committed to a work environment and hiring process that is free from harassment or discrimination on the basis of sex, race, religion, colour, national origin, physical or mental disability, genetic information, marital status, age, sexual orientation, gender identity, military service, veteran status, or any other status protected by federal, state or local laws. We comply with all employment laws and regulations.
Should you need assistance or a reasonable accommodation when completing an application or at any stage of the interview process, please reach out to us at accommodations@brilliantearth.com.
#J-18808-Ljbffr