Genesys
Principal Solution Consultant
Join to apply for the
Principal Solution Consultant
role at
Genesys . Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
With more than 6,000 employees worldwide, Genesys offers great benefits and perks while giving people the independence to make a larger impact and take ownership of their work. Apply today and help shape the future of customer experience.
Why Work for Genesys?
Shape the future with AI: develop and present AI‑native, CX‑focused demonstrations for executives, stakeholders and influencers.
Drive strategic outcomes: understand customer strategies and show how Generative AI, Large Action Models (LAMs), Predictive Analytics and Agent Assist deliver measurable business value.
Flexibility and independence: design your work autonomously with AI‑assisted productivity tools and data‑rich engagement analytics.
Continuous learning: access on‑demand and in‑person training focused on AI best practices, prompt techniques, CX innovation and product evolution.
Collaborative innovation: co‑create AI‑enabled CX solutions, contribute to content development and scalable best‑practice assets.
What You Will Be Doing
Discover:
lead strategic discovery sessions and workshops to uncover CX challenges, gaps, AI augmentation opportunities and define ROI‑driven outcomes.
Design:
create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition and speech analytics—to drive business value.
Learn and Share:
stay current on Genesys’s evolving AI products and best practices, guide customers through implementation, and ensure AI maturity progression and measurable value realization.
What You Need To Be Successful
Working knowledge of Agentic and/or Generative AI and their business and technical value.
Familiarity with LAMs, A2A patterns and Model Context Protocol (MCP) for CX automation and orchestration.
Experience in a Cloud or SaaS environment, preferably with AI solution exposure.
Passion for technology, especially AI‑driven CX transformation, and a drive to help customers solve problems creatively.
Strong interpersonal skills with polished verbal and written communication.
Ability to thrive in a fast‑paced, collaborative, cross‑functional environment.
Comfort working with APIs, data flows and AI‑powered interaction models (bots, routing, analytics).
Technical proficiency in IT concepts, software standards, databases and networking.
Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software or lightweight coding is a plus.
Willingness to travel up to 50 %.
About Genesys Every year Genesys delivers more than 70 billion remarkable customer experiences across 100+ countries, providing true personalization at scale and fostering customer trust and loyalty. Genesys pioneered Experience as a Service (EaaS), enabling organizations to connect every customer moment across marketing, sales and service on any channel.
Genesys is an equal opportunity employer committed to diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Compensation This role has a market‑competitive salary with an anticipated base compensation range of $130,600.00 – $242,600.00. Actual salaries will vary based on experience, qualifications, skills and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Reasonable Accommodations If you require a reasonable accommodation for the application process, please contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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Principal Solution Consultant
role at
Genesys . Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
With more than 6,000 employees worldwide, Genesys offers great benefits and perks while giving people the independence to make a larger impact and take ownership of their work. Apply today and help shape the future of customer experience.
Why Work for Genesys?
Shape the future with AI: develop and present AI‑native, CX‑focused demonstrations for executives, stakeholders and influencers.
Drive strategic outcomes: understand customer strategies and show how Generative AI, Large Action Models (LAMs), Predictive Analytics and Agent Assist deliver measurable business value.
Flexibility and independence: design your work autonomously with AI‑assisted productivity tools and data‑rich engagement analytics.
Continuous learning: access on‑demand and in‑person training focused on AI best practices, prompt techniques, CX innovation and product evolution.
Collaborative innovation: co‑create AI‑enabled CX solutions, contribute to content development and scalable best‑practice assets.
What You Will Be Doing
Discover:
lead strategic discovery sessions and workshops to uncover CX challenges, gaps, AI augmentation opportunities and define ROI‑driven outcomes.
Design:
create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition and speech analytics—to drive business value.
Learn and Share:
stay current on Genesys’s evolving AI products and best practices, guide customers through implementation, and ensure AI maturity progression and measurable value realization.
What You Need To Be Successful
Working knowledge of Agentic and/or Generative AI and their business and technical value.
Familiarity with LAMs, A2A patterns and Model Context Protocol (MCP) for CX automation and orchestration.
Experience in a Cloud or SaaS environment, preferably with AI solution exposure.
Passion for technology, especially AI‑driven CX transformation, and a drive to help customers solve problems creatively.
Strong interpersonal skills with polished verbal and written communication.
Ability to thrive in a fast‑paced, collaborative, cross‑functional environment.
Comfort working with APIs, data flows and AI‑powered interaction models (bots, routing, analytics).
Technical proficiency in IT concepts, software standards, databases and networking.
Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software or lightweight coding is a plus.
Willingness to travel up to 50 %.
About Genesys Every year Genesys delivers more than 70 billion remarkable customer experiences across 100+ countries, providing true personalization at scale and fostering customer trust and loyalty. Genesys pioneered Experience as a Service (EaaS), enabling organizations to connect every customer moment across marketing, sales and service on any channel.
Genesys is an equal opportunity employer committed to diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Compensation This role has a market‑competitive salary with an anticipated base compensation range of $130,600.00 – $242,600.00. Actual salaries will vary based on experience, qualifications, skills and location. The role may also be eligible for commission or performance‑based bonus opportunities.
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage.
Flexible work schedules and work‑from‑home opportunities.
Development and career growth opportunities.
Open Time Off in addition to 10 paid holidays.
401(k) matching program.
Adoption Assistance.
Fertility treatments.
Reasonable Accommodations If you require a reasonable accommodation for the application process, please contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr