Genesys
Overview
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI‑powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Why Work for Genesys?
Shape the future with AI: Showcase your technical expertise by developing and presenting AI‑native, CX‑focused demonstrations that resonate with executives, stakeholders, and key influencers.
Drive strategic outcomes: Understand customer strategies and demonstrate how Generative AI, Large Action Models (LAMs), Predictive Analytics, and Agent Assist capabilities deliver measurable business value.
Flexibility and independence: Design your work with autonomy while leveraging AI‑assisted productivity tools, intelligent demo environments, and data‑rich engagement analytics.
Continuous learning: Access on‑demand and in‑person training with a focus on AI best practices, prompt techniques, CX innovation, and product evolution.
Collaborative innovation: Work closely with talented professionals to co‑create AI‑enabled CX solutions that address real‑world customer challenges while contributing to content development, internal enablement, and scalable best‑practice assets.
Responsibilities Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi‑agent automation, and define ROI‑driven outcomes.
Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value.
Stay current on Genesys’ rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.
Qualifications
Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
Familiarity with Large Action Models (LAMs), Agent‑to‑Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
Experience in a Cloud or SaaS environment, preferably with AI solution exposure
Passion for technology, especially AI‑driven CX transformation, and a drive to help customers solve problems creatively
Strong interpersonal skills with polished verbal and written communication
Ability to thrive in a fast‑paced, collaborative, and cross‑functional environment
Comfort working with APIs, data flows, and AI‑powered interaction models (bots, routing, analytics)
Technical proficiency in IT concepts, software standards, databases, and networking
Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software, or light coding is a plus
Willingness to travel up to 50%
Compensation $130,600.00 – $242,600.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
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We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Why Work for Genesys?
Shape the future with AI: Showcase your technical expertise by developing and presenting AI‑native, CX‑focused demonstrations that resonate with executives, stakeholders, and key influencers.
Drive strategic outcomes: Understand customer strategies and demonstrate how Generative AI, Large Action Models (LAMs), Predictive Analytics, and Agent Assist capabilities deliver measurable business value.
Flexibility and independence: Design your work with autonomy while leveraging AI‑assisted productivity tools, intelligent demo environments, and data‑rich engagement analytics.
Continuous learning: Access on‑demand and in‑person training with a focus on AI best practices, prompt techniques, CX innovation, and product evolution.
Collaborative innovation: Work closely with talented professionals to co‑create AI‑enabled CX solutions that address real‑world customer challenges while contributing to content development, internal enablement, and scalable best‑practice assets.
Responsibilities Lead strategic discovery sessions and workshops with business users to uncover CX challenges and gaps, identify opportunities for AI augmentation and multi‑agent automation, and define ROI‑driven outcomes.
Create customized demos and solution stories that highlight AI functionality—including conversational AI, Agentic AI, A2A orchestration, predictive insights, intent recognition, and speech analytics—to drive business value.
Stay current on Genesys’ rapidly evolving AI products and best practices. Use this knowledge to guide customers throughout the implementation process, ensuring AI maturity progression and measurable value realization.
Qualifications
Working knowledge of Agentic and/or Generative AI, including how to convey their business and technical value to customers
Familiarity with Large Action Models (LAMs), Agent‑to‑Agent (A2A) patterns, and Model Context Protocol (MCP) as applied to CX automation and orchestration
Experience in a Cloud or SaaS environment, preferably with AI solution exposure
Passion for technology, especially AI‑driven CX transformation, and a drive to help customers solve problems creatively
Strong interpersonal skills with polished verbal and written communication
Ability to thrive in a fast‑paced, collaborative, and cross‑functional environment
Comfort working with APIs, data flows, and AI‑powered interaction models (bots, routing, analytics)
Technical proficiency in IT concepts, software standards, databases, and networking
Bachelor’s degree preferred; experience with CRM integration, Contact Center experience, CX software, or light coding is a plus
Willingness to travel up to 50%
Compensation $130,600.00 – $242,600.00
Benefits
Medical, Dental, and Vision Insurance.
Telehealth coverage
Flexible work schedules and work from home opportunities
Development and career growth opportunities
Open Time Off in addition to 10 paid holidays
401(k) matching program
Adoption Assistance
Fertility treatments
Click here to view a summary overview of our Benefits.
Reasonable Accommodations If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24–48 hours.
Equal Opportunity Employer Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
#J-18808-Ljbffr