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Sbhonline

Case Manager

Sbhonline, New York, New York, us, 10261

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SNAP Specialist

Location:

Brooklyn, NY Job Type:

Full Time Schedule:

Hybrid, four days on-site and one day remote Salary:

DoE

Job Description:

We are seeking a

SNAP Specialist

to support outreach, education, and enrollment assistance for the Supplemental Nutrition Assistance Program. This role focuses on serving underserved communities in Boro Park and helping clients understand eligibility requirements, complete applications, and access a wide range of related benefits. The ideal candidate is compassionate, detail oriented, and comfortable working directly with diverse populations across New York City.

Key Responsibilities

Conduct outreach to community organizations, emergency food programs, and partner agencies

Educate clients on SNAP rules, benefits, and eligibility criteria

Screen, counsel, and guide clients through documentation requirements

Assist households with SNAP applications using online tools such as Access HRA

Provide post-application support and advocacy for disputed cases

Offer case management, including periodic reports and case change forms

Assist SNAP participants with recertification using online systems

Collaborate with partner agencies and internal departments

Attend outreach events, fairs, and forums, including occasional nontraditional hours

Connect clients with additional programs such as Fair Fares, free tax prep services, health insurance, HEAP, NYC Care, and WIC

Document all services using database systems, including Salesforce

Perform additional duties as assigned

Qualifications

High school diploma required; bachelor’s degree preferred

Prior extensive experience working with the Orthodox Jewish community required

Background in public health, public administration, or human services preferred

Additional language skills strongly preferred, especially Spanish or Russian

Knowledge of government benefit programs is a plus

Excellent communication and customer service skills

Strong attention to detail and ability to follow regulatory requirements

Comfort using web-based systems, online tools, and databases

Ability and willingness to travel within the five boroughs

Benefits

Major medical, dental, and vision insurance

Pre-tax commuter benefits

Flexible spending account

403(b) retirement plan

Paid holidays

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