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Sbhonline

Case Manager

Sbhonline, New York, New York, us, 10261

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Overview SNAP Specialist Location:

Brooklyn, NY Job Type:

Part-Time Schedule:

Monday through Thursday

Open Positions:

2 Salary:

DoE

Job Description:

The

SNAP Specialist

will conduct outreach and provide direct assistance for the Supplemental Nutrition Assistance Program (SNAP), formerly known as the Food Stamp Program, with a focus on underserved communities in Boro Park. This role involves client education, eligibility screening, and guided enrollment support to help households access essential food benefits. This is a fully on-site position based primarily in Boro Park, Brooklyn.

Responsibilities

Outreach & Client Engagement

Conduct outreach to community-based organizations, emergency food programs, and partner agencies.

Educate potential applicants on SNAP rules, requirements, and eligibility criteria.

Attend community outreach events, fairs, and forums (occasional nontraditional hours).

Application Assistance & Case Management

Screen and advise clients on documentation and eligibility requirements.

Provide guidance and hands-on assistance with applications using online tools (e.g., Access HRA).

Assist with recertifications, case updates, and follow-up with existing clients.

Provide advocacy for clients with disputed cases.

Connect clients to additional low-income programs (Fair Fares, HEAP, NYC Care, WIC, health insurance, free tax prep services, etc.).

Collaboration & Documentation

Work closely with partner agencies and internal teams.

Document all services in Salesforce and other tracking systems.

Perform additional responsibilities as assigned.

Competencies

Excellent communication and customer service skills

Strong comfort with online technologies and database systems

Ability to conduct benefits screenings, especially SNAP

Effective public speaking and presentation skills

High attention to detail and accuracy

Ability to help clients navigate barriers while following applicable regulations

Professional, patient, and culturally sensitive approach

Strong reliability and punctuality, especially due to direct client services

Required Skills & Education

High School Diploma required; Bachelor’s degree preferred

Background in Public Health, Public Administration, or Human Services

Extensive experience working with the Orthodox Jewish community (required)

Additional languages—especially Spanish or Russian—strongly preferred

Knowledge of government benefits is a plus

Special Requirements

Must be willing to travel throughout the five boroughs of NYC

Primary work location is in Boro Park, with additional sites assigned as needed

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