MBTA
Sr. Product Manager (Screens) - TID (Contractor Position)
MBTA, Boston, Massachusetts, us, 02298
The Senior Technical Product Manager in the Technology Innovation Department plays a pivotal role within the product development team, collaborating closely with the UX Research and Design, Content, Engineering and Program team members assigned to each program. Together, they strive to uphold technical product excellence in civic technology, operating within the specific constraints of the MBTA.
The L3 Senior Technical Product Manager is responsible for a wide variety of product management tasks primarily in prioritization, strategic roadmapping, and team operations related to a complex technical product or multiple products simultaneously.
Technical Product Management Capabilities
Build and execute on a complex product roadmap or roadmaps for multiple products. Develop, document, and clarify the problems the product solves for in a roadmap. Ensure work aligns with MBTA and TID priorities. Maintain a prioritized product backlog.
Leverage quantitative data and user research to prioritize work. This includes prioritizing work from sprint to sprint and maintaining a backlog of tasks in collaboration with research, design, tech and program teams. Effectively communicate priorities and acceptance criteria across levels and job functions.
Develop a deep understanding of stakeholder priorities and the applications included in the portfolio. Become familiar with the needs of users and stakeholders, technical architecture and features of the web application, and how to communicate about those things with the product team and with MBTA leadership.
Prioritize the needs of users throughout the delivery process, in partnership with the program and product development teams.
Product Management Leadership
Ensures alignment among product team members
Participates in interview and evaluation of team member candidates
Present product team’s work at department-wide presentations and rituals
May represent the department at external events
Push TID to be Better
Be a committed, vocal, collaborative member of TID and push for TID to do better in any/all dimensions of its work.
As a member of TID, this role is responsible for leading, practicing and upholding TID’s working agreements, which are essential to the department’s success.
Other duties as assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work all shifts and locations as assigned or directed.
Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
Have the ability to work any and all shifts and/or locations assigned or directed.
Supervision
None
Minimum Education
Bachelor degree
Five (5) years experience in product management
Demonstrated proficiency in product management best practices
Experience managing products that involve a combination of software, design, stakeholder, and/or vendor management
Experience achieving buy-in from internal and external stakeholders
Experience with agile best practices and modern task management and communication tools (such as Asana, Notion, Slack)
Experience working collaboratively on a cross-functional team, including Engineers, UX Designers and/or Researchers
Demonstrated ability to translate business requirements into technology needs
Preferred Experience and Skills
Experience or interest in public sector, transportation agency, and/or civic technology team.
Knowledge of transit data standards (such as GTFS, GTFS-RT, TODS, TIDES)
Excellent oral and written communication skills, and the ability to translate both for technical and non technical audiences
Strong analytical thinking and problem solving abilities
Strong collaborative mindset
Ability to define a hypothesis and approach both quantitative and qualitative data to find your own answers
Attention to detail
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience .
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Job Conditions
Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
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The L3 Senior Technical Product Manager is responsible for a wide variety of product management tasks primarily in prioritization, strategic roadmapping, and team operations related to a complex technical product or multiple products simultaneously.
Technical Product Management Capabilities
Build and execute on a complex product roadmap or roadmaps for multiple products. Develop, document, and clarify the problems the product solves for in a roadmap. Ensure work aligns with MBTA and TID priorities. Maintain a prioritized product backlog.
Leverage quantitative data and user research to prioritize work. This includes prioritizing work from sprint to sprint and maintaining a backlog of tasks in collaboration with research, design, tech and program teams. Effectively communicate priorities and acceptance criteria across levels and job functions.
Develop a deep understanding of stakeholder priorities and the applications included in the portfolio. Become familiar with the needs of users and stakeholders, technical architecture and features of the web application, and how to communicate about those things with the product team and with MBTA leadership.
Prioritize the needs of users throughout the delivery process, in partnership with the program and product development teams.
Product Management Leadership
Ensures alignment among product team members
Participates in interview and evaluation of team member candidates
Present product team’s work at department-wide presentations and rituals
May represent the department at external events
Push TID to be Better
Be a committed, vocal, collaborative member of TID and push for TID to do better in any/all dimensions of its work.
As a member of TID, this role is responsible for leading, practicing and upholding TID’s working agreements, which are essential to the department’s success.
Other duties as assigned.
Additional responsibilities may include a focus on one or more departments or locations. See applicable addendum for department or location-specific functions.
Physical Demands and Working Conditions
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Available to work all shifts and locations as assigned or directed.
Available to work as per assignment by the MBTA twenty-four (24) hours per day, seven (7) days per week as directed by supervisory staff for severe weather conditions, emergencies or any other circumstances that may potentially impact service or the safety of service.
Have the ability to work any and all shifts and/or locations assigned or directed.
Supervision
None
Minimum Education
Bachelor degree
Five (5) years experience in product management
Demonstrated proficiency in product management best practices
Experience managing products that involve a combination of software, design, stakeholder, and/or vendor management
Experience achieving buy-in from internal and external stakeholders
Experience with agile best practices and modern task management and communication tools (such as Asana, Notion, Slack)
Experience working collaboratively on a cross-functional team, including Engineers, UX Designers and/or Researchers
Demonstrated ability to translate business requirements into technology needs
Preferred Experience and Skills
Experience or interest in public sector, transportation agency, and/or civic technology team.
Knowledge of transit data standards (such as GTFS, GTFS-RT, TODS, TIDES)
Excellent oral and written communication skills, and the ability to translate both for technical and non technical audiences
Strong analytical thinking and problem solving abilities
Strong collaborative mindset
Ability to define a hypothesis and approach both quantitative and qualitative data to find your own answers
Attention to detail
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A master’s degree in a related subject substitutes for two (2) years of general experience .
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Job Conditions
Adhere to rules, regulations, collective bargaining agreements (if applicable) and policies of the MBTA including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies.
Ability to pass a Criminal Offender Record Information (CORI) check, background screening, and the MBTA’s medical requirements, including a physical examination and drug and alcohol screening.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting, including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
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