United Scrap Metal, Inc.
Customer Success Project Manager
United Scrap Metal, Inc., Chicago, Illinois, United States, 60290
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United Scrap Metal, Inc. provided pay range
This range is provided by United Scrap Metal, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $70,000.00/yr Additional compensation types
Annual Bonus Direct message the job poster from United Scrap Metal, Inc. The Customer Success Project Manager is responsible for working alongside Sales team members to strategically support, develop, and grow our portfolio of accounts. Reporting Structure: Reports directly to the Vice President of Strategic Alliances, while working closely with Sales team members. Summary of Responsibilities: Manage and distribute monthly formula-based pricing releases, ensuring accuracy and timely delivery to all stakeholders Provide spot quoting support for non-contracted materials or special requests, coordinating with leadership or operations when needed Conduct first-line load reconciliation and pricing execution for designated customers to ensure timeliness and accuracy are met prior to moving through the approval hierarchy Maintain records of pricing history and support documentation for profitability analysis Continuous Improvement & Business Reviews Lead and coordinate quarterly or annual business reviews, gathering key metrics, trends, and insights to present opportunities for improvement Identify process bottlenecks and recommend continuous improvement initiatives, working cross-functionally with sales, operations, and transportation Track and document customer feedback and pain points to support long-term program enhancement Serve as the first line for sales calls and inbound inquiries, qualifying leads and routing to the appropriate team member based on territory, material type, or opportunity level Support the sales team with day-to-day administrative tasks, including documentation, lead tracking, and CRM support Engage in cross-team collaboration to ensure a seamless handoff between sales, operations, and customer service Conduct monthly weight minimum analysis, comparing actual pickups against contractual or expected thresholds and flagging underperformance Provide monthly reporting on volume trends, load performance, and customer adherence to recycling protocols Travel is required: as needed basis Core Competencies: Active Communications
(Verbal, Written, Listening Skills) – Clearly expresses ideas, information, and concerns both verbally and in written format in both positive and negative situations. Actively listens, offers full attention when others speak, gives verbal and nonverbal cues of interest, asks questions for clarification, and paraphrases to ensure understanding. Actively seeks and disseminates information from and to a variety of sources, accepts responsibility for ensuring that people have the current and accurate information needed for success, and asks questions to open channels of communication. Demonstrates group presentation skills, presents information and numerical data effectively, and actively participates in meetings. Analytical
– Synthesizes complex and diverse problems or information in order to systematically identify the cause of the problem, collects and researches data, analyzes the complex data, and offers recommended solutions. Designs, implements, utilizes workflows, processes, procedures, and systems, and aligns areas of responsibility with the organization’s objectives to achieve results. Business Acumen
(Organization and Industry) - Demonstrates knowledge of business, market, and competition activities and trends. Aligns work with the overall organizational strategic goals. Understands business implications of decisions, works within approved budget, displays orientation to profitability, develops and implements cost saving measures. Identifies and uses information about people, political dynamics, and the organization’s climate in order to promote change and accomplish objectives. Customer Orientation
– Views the organization through the eyes of the customer, anticipates and meets customer needs, solicits customer feedback to improve service, responds promptly, and effectively manages difficult or emotional customer situations. Develop Relationships
– Builds and maintains relationships that incorporate cooperation, trust, and respect by devoting the appropriate time and energy to facilitate business transactions. Relates to others while building credibility and rapport, communicates in an honest and straightforward manner, and maintains networks. Diligence
–Perseveres in accomplishing tasks or objectives and maintains a sense of urgency about getting results. Initiative
– Operates in a proactive manner, identifies needs and opportunities, calculates risks, and takes independent action. Undertakes self-development activities, seeks increased responsibilities, asks for and offers help when needed, and volunteers readily. Motivation
– Presents information and ideas in manner that excites others, sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, takes calculated risks to accomplish goals, and measures self against standard of excellence. Problem Solving & Decision Making – Able to identify problems, solve them, and show good judgment by isolating causes from symptoms, gathering information from a variety of sources, compiling information and solutions, involving others as appropriate, readily committing to action, and making decisions that reflect sound judgment in a timely manner. Able to identify and choose between multiple options, work well in-group problem solving situations, understand consequences of potential decisions, and support and explain reasoning for decisions. Responsiveness
– Takes action to meet the needs of others, responds timely without supervision, and minimizes delays. Results Oriented
– Maintains an appropriate focus on short and long term goals, outcomes, and accomplishments, conveys a sense of urgency to make things happen, and displays a sense of urgency about getting results. Motivated by achievement and persist until the goal is reached. Strategic Thinking
– Plans and makes both long-term and day-to-day decisions within the framework of the organization’s strategic intent. Understands the factors influencing strategy (e.g. core competence, customers, competition, market trends, external threats, organizational strengths and limitations), recognizes broad implications of issues, and adapts strategy to changing conditions. Desired Characteristics: BA/BS degree from an accredited university or college 3 or more years spent working in a sales or an account management role Seniority level
Mid‑Senior level Employment type
Full‑time
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This range is provided by United Scrap Metal, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$60,000.00/yr - $70,000.00/yr Additional compensation types
Annual Bonus Direct message the job poster from United Scrap Metal, Inc. The Customer Success Project Manager is responsible for working alongside Sales team members to strategically support, develop, and grow our portfolio of accounts. Reporting Structure: Reports directly to the Vice President of Strategic Alliances, while working closely with Sales team members. Summary of Responsibilities: Manage and distribute monthly formula-based pricing releases, ensuring accuracy and timely delivery to all stakeholders Provide spot quoting support for non-contracted materials or special requests, coordinating with leadership or operations when needed Conduct first-line load reconciliation and pricing execution for designated customers to ensure timeliness and accuracy are met prior to moving through the approval hierarchy Maintain records of pricing history and support documentation for profitability analysis Continuous Improvement & Business Reviews Lead and coordinate quarterly or annual business reviews, gathering key metrics, trends, and insights to present opportunities for improvement Identify process bottlenecks and recommend continuous improvement initiatives, working cross-functionally with sales, operations, and transportation Track and document customer feedback and pain points to support long-term program enhancement Serve as the first line for sales calls and inbound inquiries, qualifying leads and routing to the appropriate team member based on territory, material type, or opportunity level Support the sales team with day-to-day administrative tasks, including documentation, lead tracking, and CRM support Engage in cross-team collaboration to ensure a seamless handoff between sales, operations, and customer service Conduct monthly weight minimum analysis, comparing actual pickups against contractual or expected thresholds and flagging underperformance Provide monthly reporting on volume trends, load performance, and customer adherence to recycling protocols Travel is required: as needed basis Core Competencies: Active Communications
(Verbal, Written, Listening Skills) – Clearly expresses ideas, information, and concerns both verbally and in written format in both positive and negative situations. Actively listens, offers full attention when others speak, gives verbal and nonverbal cues of interest, asks questions for clarification, and paraphrases to ensure understanding. Actively seeks and disseminates information from and to a variety of sources, accepts responsibility for ensuring that people have the current and accurate information needed for success, and asks questions to open channels of communication. Demonstrates group presentation skills, presents information and numerical data effectively, and actively participates in meetings. Analytical
– Synthesizes complex and diverse problems or information in order to systematically identify the cause of the problem, collects and researches data, analyzes the complex data, and offers recommended solutions. Designs, implements, utilizes workflows, processes, procedures, and systems, and aligns areas of responsibility with the organization’s objectives to achieve results. Business Acumen
(Organization and Industry) - Demonstrates knowledge of business, market, and competition activities and trends. Aligns work with the overall organizational strategic goals. Understands business implications of decisions, works within approved budget, displays orientation to profitability, develops and implements cost saving measures. Identifies and uses information about people, political dynamics, and the organization’s climate in order to promote change and accomplish objectives. Customer Orientation
– Views the organization through the eyes of the customer, anticipates and meets customer needs, solicits customer feedback to improve service, responds promptly, and effectively manages difficult or emotional customer situations. Develop Relationships
– Builds and maintains relationships that incorporate cooperation, trust, and respect by devoting the appropriate time and energy to facilitate business transactions. Relates to others while building credibility and rapport, communicates in an honest and straightforward manner, and maintains networks. Diligence
–Perseveres in accomplishing tasks or objectives and maintains a sense of urgency about getting results. Initiative
– Operates in a proactive manner, identifies needs and opportunities, calculates risks, and takes independent action. Undertakes self-development activities, seeks increased responsibilities, asks for and offers help when needed, and volunteers readily. Motivation
– Presents information and ideas in manner that excites others, sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, takes calculated risks to accomplish goals, and measures self against standard of excellence. Problem Solving & Decision Making – Able to identify problems, solve them, and show good judgment by isolating causes from symptoms, gathering information from a variety of sources, compiling information and solutions, involving others as appropriate, readily committing to action, and making decisions that reflect sound judgment in a timely manner. Able to identify and choose between multiple options, work well in-group problem solving situations, understand consequences of potential decisions, and support and explain reasoning for decisions. Responsiveness
– Takes action to meet the needs of others, responds timely without supervision, and minimizes delays. Results Oriented
– Maintains an appropriate focus on short and long term goals, outcomes, and accomplishments, conveys a sense of urgency to make things happen, and displays a sense of urgency about getting results. Motivated by achievement and persist until the goal is reached. Strategic Thinking
– Plans and makes both long-term and day-to-day decisions within the framework of the organization’s strategic intent. Understands the factors influencing strategy (e.g. core competence, customers, competition, market trends, external threats, organizational strengths and limitations), recognizes broad implications of issues, and adapts strategy to changing conditions. Desired Characteristics: BA/BS degree from an accredited university or college 3 or more years spent working in a sales or an account management role Seniority level
Mid‑Senior level Employment type
Full‑time
#J-18808-Ljbffr