Customer Support Team Lead - SaaS, Escalations & Coaching

A dynamic real estate technology company in Boston is seeking a Team Lead, Customer Support to elevate the support function by providing empathetic, high-quality resolutions to customer issues. The ideal candidate should have over 5 years of technical support experience, excellent communication skills, and a knack for process improvement. Responsibilities include coaching team members, handling escalated issues, and collaborating with various departments to enhance customer experiences. This position offers a competitive salary range of $90,000 to $100,000 and numerous employee benefits. #J-18808-Ljbffr