American Airlines
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Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.
What You'll Do
Develop employees
Implement methods of maximizing revenue and controlling expenses
Oversee day to day customer service operations
Solicit ideas and/or feedback from employees and accept accountability for follow‑through
Communicate procedural changes to Customer Service Managers, supervisors and employees and ensure compliance
Monitor and measure on‑time performance
Identify areas/individuals which require improvement; develop and implement methods to increase/improve performance
Develop and enhance the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensure all internal audit requirements are followed and be accountable for compliance
Review staffing requirements and schedules for all department employees, ensuring adjustments are made as needed
Conduct grievance hearings and serve as a grievance hearing officer as required
Interpret the company's policies in a professional and positive manner to all customers
Assist Directors with Customer Service Manager interviews and selections
Aid/guides the development of Customer Service Managers and supervisory staff
Perform shift work—including nights, weekends and holidays
All you'll need for success Minimum qualifications and required skills.
Minimum Qualifications – Education & Prior Job Experience
High School Degree or GED equivalent
3 years’ airline supervisory experience
3 years’ airport operations experience
Preferred Qualifications – Education & Prior Job Experience
N/A
Skills, Licenses & Certifications
Possess a valid US Driver's License
Must be self‑motivated and detail‑oriented, team player
Able to perform in a fast‑paced environment while maintaining a professional and effective approach to high‑stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
What You'll Get
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Referrals increase your chances of interviewing at American Airlines by 2x
Get notified about new Airport Operations Manager jobs in
Boston, MA .
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Consumer Services
#J-18808-Ljbffr
Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is a member of the Hubs and Gateways Team, within the Customer Experience Division.
Responsible for the efficient use of resources to ensure operational performance. Ensure enforcement of all company and departmental procedures, including safety and security.
The pay range for this role is $96,000 to $131,000, taking into account the qualifications and experience of the selected candidate.
What You'll Do
Develop employees
Implement methods of maximizing revenue and controlling expenses
Oversee day to day customer service operations
Solicit ideas and/or feedback from employees and accept accountability for follow‑through
Communicate procedural changes to Customer Service Managers, supervisors and employees and ensure compliance
Monitor and measure on‑time performance
Identify areas/individuals which require improvement; develop and implement methods to increase/improve performance
Develop and enhance the work relationship with vendors, ensuring all parties perform their responsibilities properly
Ensure all internal audit requirements are followed and be accountable for compliance
Review staffing requirements and schedules for all department employees, ensuring adjustments are made as needed
Conduct grievance hearings and serve as a grievance hearing officer as required
Interpret the company's policies in a professional and positive manner to all customers
Assist Directors with Customer Service Manager interviews and selections
Aid/guides the development of Customer Service Managers and supervisory staff
Perform shift work—including nights, weekends and holidays
All you'll need for success Minimum qualifications and required skills.
Minimum Qualifications – Education & Prior Job Experience
High School Degree or GED equivalent
3 years’ airline supervisory experience
3 years’ airport operations experience
Preferred Qualifications – Education & Prior Job Experience
N/A
Skills, Licenses & Certifications
Possess a valid US Driver's License
Must be self‑motivated and detail‑oriented, team player
Able to perform in a fast‑paced environment while maintaining a professional and effective approach to high‑stress situations
Ability to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
What You'll Get
Travel Perks: You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Referrals increase your chances of interviewing at American Airlines by 2x
Get notified about new Airport Operations Manager jobs in
Boston, MA .
Seniority level Not Applicable
Employment type Full‑time
Job function Management and Manufacturing
Industries Airlines and Aviation, Aviation and Aerospace Component Manufacturing, and Consumer Services
#J-18808-Ljbffr