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Sbhonline

Operations Manager

Sbhonline, New York, New York, us, 10261

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Mobile Pantry Lead Location:

Brooklyn, NY

Job Type:

Full Time

Schedule:

Monday through Friday, Standard business hours

Salary:

DoE

Job Description:

We are seeking a

Mobile Pantry Lead

to support daily operations for mobile pantry services and the Preston Court Pantry. This role requires a combination of physical work, customer service, technical tasks, and, most importantly, the confident and safe operation of a large mobile food truck. The ideal candidate thrives in fast-paced, community-oriented environments and is committed to serving clients with professionalism, warmth, and reliability. This is a fully in-person role involving both on-site warehouse work and off-site mobile pantry operations.

Key Responsibilities Physical Tasks

Safely and confidently operate a large food truck

Set up and break down mobile pantry distribution sites

Operate warehouse equipment such as pallet jacks and forklifts

Stock shelves and maintain organized backstock

Carry, sort, and bag produce

Prepare and break down food orders for distribution

Assemble and disassemble pallets of food items

Keep work areas clean, safe, and organized

Customer Service

Provide warm, professional, and respectful service to all guests

Answer phone calls, respond to texts, and manage voicemails

Assist guests both in person and through mobile communication systems

Ensure adherence to pantry guidelines and procedures

Build positive relationships with pantry managers, staff, and volunteers

Technical Tasks

Maintain communication with Mobile Pantry partners

Use office equipment, including laptops, iPads, printers, and smartphones

Utilize Microsoft Office, Microsoft Teams, and inventory management software

Adjust guest and partner orders within digital systems

Review reports to assess inventory, scheduling, and operational needs

Support planning efforts for mobile pantry growth and community outreach

Qualifications

High school diploma required

Minimum two years of relevant experience preferred

Valid driver’s license required; CDL preferred

Strong computer skills, especially Microsoft Office and digital inventory systems

Knowledge of kosher and/or halal food guidelines, or willingness to learn

Excellent communication and customer service abilities

Strong organizational skills and attention to detail

Ability to work independently while managing multiple tasks

Can do a hands‑on approach and is comfortable working outdoors and indoors

Physical Requirements

Constant walking, bending, stooping, grasping, typing, and coordination

Frequent standing, carrying items from 10–50 pounds, and using warehouse equipment

Occasional reaching, pushing, and pulling

Special Requirements

Work occurs in a warehouse environment and outdoors at mobile sites in varying weather conditions

Strict adherence to safety protocols is required

Steel‑toe boots must be worn while in the warehouse

Clothing must be professional and free from offensive or political messaging

Benefits

Major medical, dental, vision, and life insurance

Pre‑tax commuter benefits

Flexible spending account

403(b) retirement plan with employer contribution

Generous vacation, sick leave, and holidays

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