Boulder County
Boulder County Housing Department is seeking to hire a
Operations Division Manager . The Housing Operations Division Manager provides strategic and operational leadership for Boulder County Housing Authority (BCHA’s) affordable housing portfolio, managing property operations, facilities maintenance, including HVAC, and the Business Systems unit. This role guarantees that all housing functions support BCHA’s mission.
Mission statement:
"To foster the availability of quality, affordable housing and related services for Boulder County residents using comprehensive community resources."
The Operations Division Manager will lead cross‑functional teams, set performance standards, and drive continuous improvement to ensure safe, equitable, and well‑maintained housing and properties for all residents. This role will supervise 4 direct reports and a total of 80 staff members, managing over $400 million in property assets, including 1,083 multifamily residences across 60 locations. It will coordinate operations within BCHA—including property management (compliance), maintenance, and the Business Systems team—to improve tenant satisfaction and maximize property value through operational excellence. Success will be measured by established KPIs and quarterly goals. The position reports directly to the Deputy Director of Operations and Development.
Position is full‑time, benefited, Monday‑Friday 7:30 am – 4:00 pm, and is exempt under Fair Labor Standards Act (FLSA) guidelines. Work sites include 515 Coffman Street, Longmont; 1130 S. Kestrel Lane, Louisville; and 933 Canterbury Lane, Lafayette, Colorado. Boulder County requires employees to reside in the State of Colorado as of the first day of work.
2026 Hiring Salary Range:
$109,152.00 – $133,182.00 Annually
Tentative Hiring Timeline
Phone Screening: January 5
First Round Interviews: January 9
Second Round Interviews: January 12
Language Proficiency Test: January 13
Reference Check: January 13
New employees receive an 80‑hour vacation at time of hire, plus 8 hours of vacation and medical leave accruals each month (must not have been employed at Boulder County during the 12 months prior to re‑hire date to qualify). Boulder County offers bountiful benefits, including pension contributions. Employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Operational Leadership
Oversee day‑to‑day operations of more than 1,083 housing units across 60+ locations, including multifamily and commercial properties.
Lead and coordinate the Property Management and Maintenance divisions to ensure alignment, effective communication, and shared accountability for portfolio performance and resident experience.
Establish and monitor Key Performance Indicators (KPIs) such as occupancy rates, unit turnover times, work‑order response times, Real Estate Assessment Center (REAC) Housing Quality Standards (HQS) scores, lease‑up pace, and resident satisfaction.
Team Development & Culture
Coordinate communication among departments to build a strong, dynamic team that collaborates to fulfill BCHA’s mission.
Coordinate cross‑functional teams to establish KPIs, align expectations, and promote accountability.
Support sustainability, equity, or innovation initiatives within operational teams.
Support staff training, professional development, and foster a culture of accountability and continuous improvement.
Property Management
Directly oversee and support property managers throughout BCHA’s portfolio.
Ensure consistent implementation of policies, procedures, and tenant engagement strategies.
Track performance indicators such as occupancy rates, unit turnover times, lease‑up speed, and resident satisfaction.
Track tenant accounts receivable.
Drive initiatives to enhance operational efficiency and resident experience by making data‑driven decisions.
Coordinate between leasing and maintenance teams to support marketing efforts and maintain occupancy and revenue goals.
Ensure leasing activities—tours, move‑ins, and move‑outs—are seamless and professional.
Monitor feedback and collaborate cross‑functionally to improve customer experience.
Ensure property managers comply with all relevant housing regulations (LIHTC, HUD, RD, USDA, local ordinances).
Monitor property‑level budgets, approve expenditures, and ensure financial targets are met.
Lead or support resolution of complex tenant issues, grievances, or disputes.
Ensure property managers effectively use property management systems such as Yardi.
Compliance & Program Integrity
Ensure adherence to all investor requirements, such as LIHTC, HUD, RD, Community Housing Foundation (CHFA), and local and federal housing regulations.
Oversee grievance procedures and tenant relations in collaboration with Compliance and Property Management teams.
Lead teams through disaster planning and response events.
Lead internal training and certification programs to maintain regulatory compliance and staff proficiency.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.
Maintenance
Manage maintenance and HVAC budgets, approve expenditures, and track costs against forecasts.
Oversee maintenance operations and collaborate with the Capital Improvements Specialist to plan across residential and commercial assets.
Track performance indicators such as unit turnover times, work‑order labor, response times, and resident satisfaction.
Ensure compliance with safety, accessibility, and environmental standards.
Support energy efficiency and sustainability initiatives.
Monitor team efficiency in lowering unit turn‑down time and costs.
Ensure the team meets all inspection requirements and deadlines.
Develop and implement preventive maintenance schedules to reduce emergency repairs and extend asset life.
Lead the team in disaster preparedness and emergency response protocols for maintenance‑related incidents.
Oversee Business Systems Team Coordination
Contract Management: Oversee the lifecycle of over 150 contracts for the Housing team.
Ensure contracts align with federal, state, and grant requirements, using the County Attorney‑approved templates.
Cross‑Department Coordination: Facilitate communication between departments and ensure proper routing and archiving of approvals and documentation.
Inventory Control: Track and manage all assets and supplies efficiently.
Vendor Coordination: Manage relationships and performance of external service providers.
Fleet Operations: Monitor mileage, maintenance schedules, and vehicle assignments.
Insurance Administration: Ensure all contracts and operations are covered by appropriate insurance.
Perform all other administrative duties, including recertifications, vehicle and travel, and purchase cards.
Development & Strategic Planning
Collaborate with the Housing Development team to ensure smooth transitions from construction to operations.
Participate in long‑term planning for new developments, including site selection, lease‑up strategies, and operational readiness.
Budgeting & Resource Management.
Manage operational budgets and track performance against financial goals.
Coordinate with Finance and Grants teams to align spending with funding requirements, including Affordable and Attainable Housing Tax Credit (AAHT) resources.
Perform related work, as required.
May be reassigned during emergency situations.
PLEASE NOTE:
When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:
10 years of experience in housing or property management.
AND
3 years in a supervisory role.
DRIVER'S LICENSE
Applicants must have a valid driver's license and a clean driving record.
For more information regarding a clean driving record, please click here.
BACKGROUND CHECK
A job offer is contingent on passing a background investigation.
PREFERRED QUALIFICATIONS
Bilingual in English and Spanish
Additional compensation will be provided based on the use of bilingual skills.
Proven success in managing cross‑functional teams and complex portfolios.
Strong knowledge of housing compliance standards and funding mechanisms.
Proficiency in Microsoft Office, Yardi, and other property management systems.
KNOWLEDGE, SKILLS, & ABILITIES
Deep understanding of affordable housing operations and regulatory compliance.
Strategic planning and alignment with organizational goals.
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.
Proficiency in Microsoft Office, property management software.
Ability to analyze challenges and implement effective solutions.
Commitment to equity, inclusion, and cultural responsiveness.
Adaptability to change and evolving community needs.
PHYSICAL REQUIREMENTS
Work Environment / Physical Demands: This position works in an office setting and is also regularly onsite at BCHA properties. In the office it is primarily sedentary with ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending, standing, and frequent hand/eye coordination required to operate computer equipment. Onsite work includes walking on flat and uneven surfaces, stairs, and flexibility to move through construction sites.
Work Environment: Works in clean, comfortable office environments and dirty unfinished outdoor environments onsite.
Equipment Used: Frequently uses standard office equipment including computers, scanners, calculators, printers, fax, and copy machines.
Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socioeconomic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
#J-18808-Ljbffr
Operations Division Manager . The Housing Operations Division Manager provides strategic and operational leadership for Boulder County Housing Authority (BCHA’s) affordable housing portfolio, managing property operations, facilities maintenance, including HVAC, and the Business Systems unit. This role guarantees that all housing functions support BCHA’s mission.
Mission statement:
"To foster the availability of quality, affordable housing and related services for Boulder County residents using comprehensive community resources."
The Operations Division Manager will lead cross‑functional teams, set performance standards, and drive continuous improvement to ensure safe, equitable, and well‑maintained housing and properties for all residents. This role will supervise 4 direct reports and a total of 80 staff members, managing over $400 million in property assets, including 1,083 multifamily residences across 60 locations. It will coordinate operations within BCHA—including property management (compliance), maintenance, and the Business Systems team—to improve tenant satisfaction and maximize property value through operational excellence. Success will be measured by established KPIs and quarterly goals. The position reports directly to the Deputy Director of Operations and Development.
Position is full‑time, benefited, Monday‑Friday 7:30 am – 4:00 pm, and is exempt under Fair Labor Standards Act (FLSA) guidelines. Work sites include 515 Coffman Street, Longmont; 1130 S. Kestrel Lane, Louisville; and 933 Canterbury Lane, Lafayette, Colorado. Boulder County requires employees to reside in the State of Colorado as of the first day of work.
2026 Hiring Salary Range:
$109,152.00 – $133,182.00 Annually
Tentative Hiring Timeline
Phone Screening: January 5
First Round Interviews: January 9
Second Round Interviews: January 12
Language Proficiency Test: January 13
Reference Check: January 13
New employees receive an 80‑hour vacation at time of hire, plus 8 hours of vacation and medical leave accruals each month (must not have been employed at Boulder County during the 12 months prior to re‑hire date to qualify). Boulder County offers bountiful benefits, including pension contributions. Employees may qualify for Public Service Loan Forgiveness (PSLF). Visit studentaid.gov for more information.
Operational Leadership
Oversee day‑to‑day operations of more than 1,083 housing units across 60+ locations, including multifamily and commercial properties.
Lead and coordinate the Property Management and Maintenance divisions to ensure alignment, effective communication, and shared accountability for portfolio performance and resident experience.
Establish and monitor Key Performance Indicators (KPIs) such as occupancy rates, unit turnover times, work‑order response times, Real Estate Assessment Center (REAC) Housing Quality Standards (HQS) scores, lease‑up pace, and resident satisfaction.
Team Development & Culture
Coordinate communication among departments to build a strong, dynamic team that collaborates to fulfill BCHA’s mission.
Coordinate cross‑functional teams to establish KPIs, align expectations, and promote accountability.
Support sustainability, equity, or innovation initiatives within operational teams.
Support staff training, professional development, and foster a culture of accountability and continuous improvement.
Property Management
Directly oversee and support property managers throughout BCHA’s portfolio.
Ensure consistent implementation of policies, procedures, and tenant engagement strategies.
Track performance indicators such as occupancy rates, unit turnover times, lease‑up speed, and resident satisfaction.
Track tenant accounts receivable.
Drive initiatives to enhance operational efficiency and resident experience by making data‑driven decisions.
Coordinate between leasing and maintenance teams to support marketing efforts and maintain occupancy and revenue goals.
Ensure leasing activities—tours, move‑ins, and move‑outs—are seamless and professional.
Monitor feedback and collaborate cross‑functionally to improve customer experience.
Ensure property managers comply with all relevant housing regulations (LIHTC, HUD, RD, USDA, local ordinances).
Monitor property‑level budgets, approve expenditures, and ensure financial targets are met.
Lead or support resolution of complex tenant issues, grievances, or disputes.
Ensure property managers effectively use property management systems such as Yardi.
Compliance & Program Integrity
Ensure adherence to all investor requirements, such as LIHTC, HUD, RD, Community Housing Foundation (CHFA), and local and federal housing regulations.
Oversee grievance procedures and tenant relations in collaboration with Compliance and Property Management teams.
Lead teams through disaster planning and response events.
Lead internal training and certification programs to maintain regulatory compliance and staff proficiency.
Prepare and present regular reports on property performance, resident satisfaction, and operational efficiency to senior management.
Maintenance
Manage maintenance and HVAC budgets, approve expenditures, and track costs against forecasts.
Oversee maintenance operations and collaborate with the Capital Improvements Specialist to plan across residential and commercial assets.
Track performance indicators such as unit turnover times, work‑order labor, response times, and resident satisfaction.
Ensure compliance with safety, accessibility, and environmental standards.
Support energy efficiency and sustainability initiatives.
Monitor team efficiency in lowering unit turn‑down time and costs.
Ensure the team meets all inspection requirements and deadlines.
Develop and implement preventive maintenance schedules to reduce emergency repairs and extend asset life.
Lead the team in disaster preparedness and emergency response protocols for maintenance‑related incidents.
Oversee Business Systems Team Coordination
Contract Management: Oversee the lifecycle of over 150 contracts for the Housing team.
Ensure contracts align with federal, state, and grant requirements, using the County Attorney‑approved templates.
Cross‑Department Coordination: Facilitate communication between departments and ensure proper routing and archiving of approvals and documentation.
Inventory Control: Track and manage all assets and supplies efficiently.
Vendor Coordination: Manage relationships and performance of external service providers.
Fleet Operations: Monitor mileage, maintenance schedules, and vehicle assignments.
Insurance Administration: Ensure all contracts and operations are covered by appropriate insurance.
Perform all other administrative duties, including recertifications, vehicle and travel, and purchase cards.
Development & Strategic Planning
Collaborate with the Housing Development team to ensure smooth transitions from construction to operations.
Participate in long‑term planning for new developments, including site selection, lease‑up strategies, and operational readiness.
Budgeting & Resource Management.
Manage operational budgets and track performance against financial goals.
Coordinate with Finance and Grants teams to align spending with funding requirements, including Affordable and Attainable Housing Tax Credit (AAHT) resources.
Perform related work, as required.
May be reassigned during emergency situations.
PLEASE NOTE:
When completing your application describe all relevant education and experience, as applications are assessed based on the required qualifications listed. Resumes and other attachments are not accepted in lieu of completed applications and will not be reviewed in the initial screening process. Any personally identifiable information (PII) such as name and address will be redacted from applications that meet the minimum screening requirements and are forwarded to the hiring manager. If the hiring manager selects you to advance in the hiring process, your attachments will then be shared with the hiring team.
EDUCATION & EXPERIENCE Boulder County is looking for well qualified candidates to fill our positions. Any combination of relevant education and experience is encouraged. In this position, we are looking for a minimum of:
10 years of experience in housing or property management.
AND
3 years in a supervisory role.
DRIVER'S LICENSE
Applicants must have a valid driver's license and a clean driving record.
For more information regarding a clean driving record, please click here.
BACKGROUND CHECK
A job offer is contingent on passing a background investigation.
PREFERRED QUALIFICATIONS
Bilingual in English and Spanish
Additional compensation will be provided based on the use of bilingual skills.
Proven success in managing cross‑functional teams and complex portfolios.
Strong knowledge of housing compliance standards and funding mechanisms.
Proficiency in Microsoft Office, Yardi, and other property management systems.
KNOWLEDGE, SKILLS, & ABILITIES
Deep understanding of affordable housing operations and regulatory compliance.
Strategic planning and alignment with organizational goals.
Strong leadership and team management skills.
Excellent communication and stakeholder engagement abilities.
Proficiency in Microsoft Office, property management software.
Ability to analyze challenges and implement effective solutions.
Commitment to equity, inclusion, and cultural responsiveness.
Adaptability to change and evolving community needs.
PHYSICAL REQUIREMENTS
Work Environment / Physical Demands: This position works in an office setting and is also regularly onsite at BCHA properties. In the office it is primarily sedentary with ability to lift a maximum of 20 pounds; occasional lifting, carrying, walking, bending, standing, and frequent hand/eye coordination required to operate computer equipment. Onsite work includes walking on flat and uneven surfaces, stairs, and flexibility to move through construction sites.
Work Environment: Works in clean, comfortable office environments and dirty unfinished outdoor environments onsite.
Equipment Used: Frequently uses standard office equipment including computers, scanners, calculators, printers, fax, and copy machines.
Boulder County is a workplace dedicated to supporting individuals and families of all types and to fostering a diverse, inclusive, and respectful environment for all employees. We prohibit unlawful discrimination against applicants and employees on the basis of race, color, religion, gender, gender identity, national origin, age, disability, socioeconomic status, sexual orientation, genetic information, or any other status protected by applicable federal, state, or local law.
#J-18808-Ljbffr