Associate Director for Operations & Technology

Position Summary

Re-Post, Previous Applicants Need Not Re-Apply, Still Under Consideration

The Associate Director for Admissions Operations and Technology will provide strategic leadership, operational oversight, and technical expertise to support the Office of Undergraduate Admissions at UNC Greensboro. This position will report to the Director of Undergraduate Admissions and serve as the primary administrator of the admissions CRM (Technolutions Slate), overseeing system configuration, data management, and technical operations to enhance the prospective student experience, improve business processes, and optimize operational efficiency.

The Associate Director will collaborate closely with campus partners, including Information Technology Services, Enrollment Management, and Institutional Research, to ensure seamless integration of data and alignment with university goals. The position will be responsible for supervising two full‑time staff members and managing technology needs for the Office of Undergraduate Admissions. The role controls the back‑end aspects of the application process and is also responsible for database administration and web development. The position will serve as the System Administrator and Project Manager for Slate (CRM) and Banner. The Associate Director will additionally provide training to the Admissions staff and other campus users, as well as provide technology support at all undergraduate admissions recruitment events.

Responsibilities

• Lead the admissions CRM (Technolutions Slate) and Banner system administration and project management.
• Configure systems, manage data, and implement technical operations to improve processes.
• Oversee two full‑time staff members and manage technology needs for the Office of Undergraduate Admissions.
• Handle database administration, web development, and back‑end application processes.
• Provide training and technology support at undergraduate admissions recruitment events.

Minimum Qualifications

• Bachelor’s degree in information systems, computer science, higher education administration, or a related field.
• Minimum of 3 years of experience managing CRM systems, preferably Technolutions Slate, in a higher education admissions or enrollment management environment.
• Strong technical skills, including experience with system configuration, data integrations, SQL, APIs, and reporting tools.
• Demonstrated ability to analyze business processes, design solutions, and implement system automations.
• Excellent problem‑solving skills and attention to detail.
• Effective communication and collaboration skills, with the ability to bridge technical and non‑technical stakeholders.
• Knowledge of data security, compliance regulations (FERPA, GDPR), and data governance best practices.
• Technical expertise in the Banner Student Information System.

Preferred Qualifications

• Master’s degree in information systems, higher education administration, or a related field.
• Technolutions Slate certification or training.
• Experience with Banner SIS and Perceptive Content Document Management System.
• Familiarity with project management methodologies.
• Experience developing predictive models and data visualizations to support enrollment strategies.
• Supervisory experience.

Additional Information

Position Number:
Functional Title: Associate Director for Operations & Technology
Position Type: Staff
Recruitment Range: $73,500 - $85,000
FTE: 1.000
Type of Appointment: Permanent
FLSA: Exempt
Job Close Date: 01/05/2026