Associate Director for Operations & Technology
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Position Information
- Functional Title: Associate Director for Operations & Technology
- Position Number:
- Position Type: Staff
- Position Eclass: EP - EHRA 12 mo leave earning
- Location: Greensboro, NC (UNC Greensboro)
University Overview
UNC Greensboro is an innovative public research university with 18,000 students and a strong commitment to academic excellence, access, and affordability. The university has a portfolio of more than $67M in research and creative activity and an annual economic impact for the Piedmont Triad region in excess of $1B.
Position Summary
The Associate Director for Admissions Operations and Technology will provide strategic leadership, operational oversight, and technical expertise to support the Office of Undergraduate Admissions at UNC Greensboro. This position will report to the Director of Undergraduate Admissions and serve as the primary administrator of the admissions CRM (Technolutions Slate), overseeing system configuration, data management, and technical operations to enhance the prospective student experience, improve business processes, and optimize operational efficiency. The Associate Director will collaborate closely with campus partners, including Information Technology Services, Enrollment Management, and Institutional Research, to ensure seamless integration of data and alignment with university goals. The position will supervise two full‑time staff members and manage technology needs for the Office of Undergraduate Admissions. Responsibilities include database administration, web development, system administration, project management, and training.
Key Responsibilities
- Design, implement, and maintain system integrations between Slate CRM, Banner SIS, Perceptive Content, Common Application, and other third‑party systems.
- Develop and optimize complex queries, reports, and dashboards to support data‑driven decision‑making, strategic initiatives, and enrollment forecasting.
- Lead system testing, upgrades, and the implementation of new Slate features as part of the annual cycle preparation process.
- Conduct ongoing system audits and data quality assurance to identify and resolve discrepancies.
- Serve as the primary liaison with Information Technology Services and campus partners for admission technology needs and data transfers.
- Develop and deliver end‑user training for admissions staff, ensuring consistent use of Slate features and best practices.
- Evaluate new software, develop new technology solutions, and support technology at recruitment events.
Minimum Qualifications
- Bachelor’s degree in information systems, computer science, higher education administration, or a related field.
- Minimum of three years of experience managing CRM systems, preferably Technolutions Slate, in a higher education admissions or enrollment management environment.
- Strong technical skills, including experience with system configuration, data integrations, SQL, APIs, and reporting tools.
- Demonstrated ability to analyze business processes, design solutions, and implement system automations.
- Excellent problem‑solving skills and attention to detail.
- Effective communication and collaboration skills, with the ability to bridge technical and non‑technical stakeholders.
- Knowledge of data security, compliance regulations (FERPA, GDPR), and data governance best practices.
- Technical expertise in the Banner Student Information System.
Preferred Qualifications
- Master’s degree in information systems, higher education administration, or a related field.
- Technolutions Slate certification or training.
- Experience with Banner SIS and Perceptive Content Document Management System.
- Familiarity with project management methodologies.
- Experience developing predictive models and data visualizations to support enrollment strategies.
- Supervisory experience.
Recruitment Range
$73,500 – $85,000
Contact Information
Job Open Date: 10/10/2025
Job Close Date: 01/05/2026
Type of Appointment: Permanent
FLSA: Exempt