Safelite
Manager, Business Analytics — Safelite
Apply for the Manager, Business Analytics role at Safelite.
A Brief Overview This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you will lead a team of analysts focused on delivering high‑impact analytics and actionable insights that shape business strategy. The work centers on translating data into compelling stories that influence key decisions across the organization, collaborating closely with cross‑functional partners, guiding reporting excellence, and championing a culture of continuous learning and curiosity through mentorship and best‑practice development.
What You Will Do
Collaborate across the business: Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks, and opportunities that may impact the business and communicate their implications effectively. Work cross‑functionally to align on data strategy and deliver meaningful, business‑relevant insights to a wide audience.
Lead insightful analytics and modeling: Perform qualitative and quantitative analyses to support strategic initiatives. Develop standard and ad hoc reports that translate complex data into actionable insights and business recommendations. Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences.
Lead and develop talent: Coach, train, and share knowledge with the analyst team to foster growth and expertise.
Drive reporting, analytics and modernization and visualization excellence: Partner with IT engineering to design and maintain dashboards and tools that monitor key business metrics using data visualization best practices. Ensure accuracy and reliability through automation, consolidation, and continuous improvement of reporting processes.
Perform other duties as assigned.
Comply with all policies and standards.
Education Qualifications
Bachelor's Degree in a related field – Required
Master's Degree – Preferred
Experience Qualifications
4‑6 years of relevant experience in an analytics role – Required
1+ year of people‑leadership experience – Required
Skills And Abilities
Effective coaching, curiosity, training, and knowledge sharing for analyst team development.
Experience in data visualization and delivering complex reporting and analytics insights.
Proficiency with business intelligence tools such as SQL, Tableau, Cognos, Power BI, Looker, and Microsoft Office Suite (Excel, PowerPoint).
Strong verbal and written communication skills, with a focus on translating data into compelling narratives.
Highly adaptable with excellent time‑management skills in fast‑paced, evolving environments.
Meticulous attention to detail and a strong commitment to data accuracy and integrity.
Well‑organized with the ability to manage multiple priorities effectively.
Capable of working independently and thriving in collaborative, cross‑functional teams.
EEO Statement Diversity: Safelite welcomes everyone, values our diverse workforce and suppliers, and is proud to be an equal‑opportunity employer. Learn more at Careers http://safelite.com/Careers.
Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
This job description is not exhaustive; additional duties may be assigned as needed, and the description may change as organizational needs evolve.
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A Brief Overview This role is part of the Customer Experience Insights and Analytics Center of Excellence. As the Manager, Client Analytics, you will lead a team of analysts focused on delivering high‑impact analytics and actionable insights that shape business strategy. The work centers on translating data into compelling stories that influence key decisions across the organization, collaborating closely with cross‑functional partners, guiding reporting excellence, and championing a culture of continuous learning and curiosity through mentorship and best‑practice development.
What You Will Do
Collaborate across the business: Partner with stakeholders across Sales Operations, Account Management, and CCX business units to identify opportunities and optimize programs. Proactively identify internal and external trends, risks, and opportunities that may impact the business and communicate their implications effectively. Work cross‑functionally to align on data strategy and deliver meaningful, business‑relevant insights to a wide audience.
Lead insightful analytics and modeling: Perform qualitative and quantitative analyses to support strategic initiatives. Develop standard and ad hoc reports that translate complex data into actionable insights and business recommendations. Use storytelling techniques to communicate findings in a clear, digestible format for diverse audiences.
Lead and develop talent: Coach, train, and share knowledge with the analyst team to foster growth and expertise.
Drive reporting, analytics and modernization and visualization excellence: Partner with IT engineering to design and maintain dashboards and tools that monitor key business metrics using data visualization best practices. Ensure accuracy and reliability through automation, consolidation, and continuous improvement of reporting processes.
Perform other duties as assigned.
Comply with all policies and standards.
Education Qualifications
Bachelor's Degree in a related field – Required
Master's Degree – Preferred
Experience Qualifications
4‑6 years of relevant experience in an analytics role – Required
1+ year of people‑leadership experience – Required
Skills And Abilities
Effective coaching, curiosity, training, and knowledge sharing for analyst team development.
Experience in data visualization and delivering complex reporting and analytics insights.
Proficiency with business intelligence tools such as SQL, Tableau, Cognos, Power BI, Looker, and Microsoft Office Suite (Excel, PowerPoint).
Strong verbal and written communication skills, with a focus on translating data into compelling narratives.
Highly adaptable with excellent time‑management skills in fast‑paced, evolving environments.
Meticulous attention to detail and a strong commitment to data accuracy and integrity.
Well‑organized with the ability to manage multiple priorities effectively.
Capable of working independently and thriving in collaborative, cross‑functional teams.
EEO Statement Diversity: Safelite welcomes everyone, values our diverse workforce and suppliers, and is proud to be an equal‑opportunity employer. Learn more at Careers http://safelite.com/Careers.
Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements.
This job description is not exhaustive; additional duties may be assigned as needed, and the description may change as organizational needs evolve.
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