Strategic Contact Center Transformation Consultant

A global consulting firm in Stamford, CT, is seeking a Specialist in its Operations Practice. This role involves defining operational strategies and implementing customer care solutions. Candidates should have 6+ years in customer care transformation, a strong grasp of technology platforms and the ability to manage projects effectively. You will lead innovative initiatives and engage with clients to create impactful strategies while working also on cross-functional teamwork. Competitive salary and comprehensive benefits are part of the offer. #J-18808-Ljbffr