Sodexo Live!
Join to apply for the
Director of IT Operations
role at
Sodexo Live!
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location We are seeking an experienced
Director of IT Operations
for the new
Nissan Stadium
in
Nashville, TN .
Unit Description Sodexo Live! is proud to be the hospitality partner for the Tennessee Titans' upcoming new Nissan Stadium, set to open in
February 2027
in the heart of Nashville. We are assembling a powerhouse team under a multi‑year contract to lead operations beginning
Summer 2026
with the first major event set for April 2027. This 60,000‑seat enclosed stadium will be a year‑round destination for NFL games, college football, concerts, and global events. The stadium will also feature panoramic skyline views, the largest rooftop bar in the U.S., and a 12,000 sq ft community center, making it a landmark for both entertainment and civic engagement.
Job Overview The Director of IT Operations leads the strategic and day‑to‑day management of technology infrastructure across a diverse portfolio of hospitality venues—including stadiums, convention centers, cultural destinations, and airport lounges. This role ensures the reliability, scalability, and security of IT systems that support live event operations, food & beverage services, and guest‑facing technologies.
Essential Responsibilities
Oversee all venue‑based IT systems including POS, networking, AV, and mobile ordering platforms
Ensure high availability and performance of mission‑critical systems during live events
Manage cloud infrastructure, data centers, and endpoint devices across locations
Lead and mentor regional IT managers, support analysts, and technical staff
Build a culture of accountability, responsiveness, and continuous improvement
Coordinate staffing and training for venue technology teams
Develop and execute IT operations strategy aligned with business goals
Manage budgets, vendor contracts, and service‑level agreements (SLAs)
Lead technology rollouts, upgrades, and integrations across venues
Ensure compliance with PCI, data privacy, and cybersecurity standards
Monitor systems for vulnerabilities and implement proactive security measures
Support internal and external audits related to IT operations
Partner with Operations, Finance, HR, and Culinary teams to align technology with business needs
Serve as a key liaison between corporate IT and venue leadership
Provide executive‑level reporting on system performance and project outcomes
Qualifications/Skills
Familiarity with hospitality‑specific tech platforms (e.g., Oracle Micros, Toast, VenueNext)
Deep understanding of enterprise networking (LAN/WAN, Wi‑Fi, SD‑WAN)
Proficiency in endpoint management, MDM, and remote support tools
Strong grasp of cybersecurity frameworks and incident response protocols
Knowledge of data analytics platforms and integration with operational systems
Experience deploying and supporting tech in high‑traffic environments (stadiums, arenas, convention centers)
Familiarity with guest‑facing technologies: mobile ordering, digital signage, loyalty apps
Understanding of AV systems, IPTV, and broadcast infrastructure for live events
Experience managing large‑scale IT budgets and vendor relationships
Strategic thinker with a track record of aligning IT with business outcomes
Ability to conduct risk assessments and implement mitigation strategies
Ability to translate technical concepts for non‑technical audiences
Strong problem‑solving mindset and crisis management capabilities
Benefits
Health Savings and Flexible Spending Accounts
Life and Disability Insurance
Accident, Critical Illness, and Hospital Indemnity Coverage
Identity Theft Protection
Adoption Assistance
Hours may be extended or irregular to include nights, weekends and holidays.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
Job Posted by ApplicantPro
#J-18808-Ljbffr
Director of IT Operations
role at
Sodexo Live!
At Sodexo Live!, we take pride in crafting exceptional events at the most prestigious venues on the planet and creating lasting memories for fans, visitors, guests and team members. Working with Sodexo Live! is more than a job; it's a chance to be part of something greater. Here, you'll build a career where 'everyday' is anything but normal.
Our experiences are unique, and so are our people. Bring your personality, your background and your desire to delight others. In return, we'll give you all you need to thrive. After giving it all, you'll return home knowing that you've played your part in creating a truly unforgettable moment.
Location We are seeking an experienced
Director of IT Operations
for the new
Nissan Stadium
in
Nashville, TN .
Unit Description Sodexo Live! is proud to be the hospitality partner for the Tennessee Titans' upcoming new Nissan Stadium, set to open in
February 2027
in the heart of Nashville. We are assembling a powerhouse team under a multi‑year contract to lead operations beginning
Summer 2026
with the first major event set for April 2027. This 60,000‑seat enclosed stadium will be a year‑round destination for NFL games, college football, concerts, and global events. The stadium will also feature panoramic skyline views, the largest rooftop bar in the U.S., and a 12,000 sq ft community center, making it a landmark for both entertainment and civic engagement.
Job Overview The Director of IT Operations leads the strategic and day‑to‑day management of technology infrastructure across a diverse portfolio of hospitality venues—including stadiums, convention centers, cultural destinations, and airport lounges. This role ensures the reliability, scalability, and security of IT systems that support live event operations, food & beverage services, and guest‑facing technologies.
Essential Responsibilities
Oversee all venue‑based IT systems including POS, networking, AV, and mobile ordering platforms
Ensure high availability and performance of mission‑critical systems during live events
Manage cloud infrastructure, data centers, and endpoint devices across locations
Lead and mentor regional IT managers, support analysts, and technical staff
Build a culture of accountability, responsiveness, and continuous improvement
Coordinate staffing and training for venue technology teams
Develop and execute IT operations strategy aligned with business goals
Manage budgets, vendor contracts, and service‑level agreements (SLAs)
Lead technology rollouts, upgrades, and integrations across venues
Ensure compliance with PCI, data privacy, and cybersecurity standards
Monitor systems for vulnerabilities and implement proactive security measures
Support internal and external audits related to IT operations
Partner with Operations, Finance, HR, and Culinary teams to align technology with business needs
Serve as a key liaison between corporate IT and venue leadership
Provide executive‑level reporting on system performance and project outcomes
Qualifications/Skills
Familiarity with hospitality‑specific tech platforms (e.g., Oracle Micros, Toast, VenueNext)
Deep understanding of enterprise networking (LAN/WAN, Wi‑Fi, SD‑WAN)
Proficiency in endpoint management, MDM, and remote support tools
Strong grasp of cybersecurity frameworks and incident response protocols
Knowledge of data analytics platforms and integration with operational systems
Experience deploying and supporting tech in high‑traffic environments (stadiums, arenas, convention centers)
Familiarity with guest‑facing technologies: mobile ordering, digital signage, loyalty apps
Understanding of AV systems, IPTV, and broadcast infrastructure for live events
Experience managing large‑scale IT budgets and vendor relationships
Strategic thinker with a track record of aligning IT with business outcomes
Ability to conduct risk assessments and implement mitigation strategies
Ability to translate technical concepts for non‑technical audiences
Strong problem‑solving mindset and crisis management capabilities
Benefits
Health Savings and Flexible Spending Accounts
Life and Disability Insurance
Accident, Critical Illness, and Hospital Indemnity Coverage
Identity Theft Protection
Adoption Assistance
Hours may be extended or irregular to include nights, weekends and holidays.
Sodexo Live! is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, age, genetic information, status as a protected veteran or status as a qualified individual with a disability, or any other characteristic protected by applicable Federal, State or Local law.
Job Posted by ApplicantPro
#J-18808-Ljbffr