Jomboy Media
Join to apply for the Director of Client Services role at Jomboy Media.
Work Location:
In-Office (5 days/week) – NYC HQ, Midtown Manhattan
Reports To:
Head of Sponsorship Sales
Compensation:
$120,000 - $150,000+ OTE
About Jomboy Media Jomboy Media is the leading creator-led sports media company and the only creator-led media company officially backed by a league (MLB Media Partner). We're built for the next generation of fans through:
Flagship shows like Talkin’ Baseball
Our own creator sports league, The Warehouse Games
Growing sports verticals like Football and Cricket
We blend insight and entertainment in ways traditional sports media cannot. Our superpower is creating new fans—turning casual viewers into passionate community members who engage deeply with the sports and stories we cover. We find authentic opportunities for brands to integrate into and enhance the content our creators love making, helping brands achieve their business goals while delivering real value to our community.
Role Description The Director of Client Services is a strategic leadership position responsible for building and scaling our Client Services organization with a laser focus on post-sale excellence.
You’ll partner closely with sellers during late-stage deal development, then fully own execution from contract signature through renewal—ensuring impeccable delivery, driving continuous optimization based on performance data, and identifying revenue expansion opportunities. You’ll build the systems, processes, and team that turn one-time sponsors into long-term strategic partners who increase their investment year over year.
You’ll write the playbook for how Jomboy Media delivers creator-led sponsorships across Baseball, Warehouse Games, and growing sports verticals like Football and Cricket—establishing the gold standard for execution quality, data-driven optimization, and proactive account growth.
What You’ll Own
Own end-to-end execution of sponsorship campaigns from contract signature through renewal
Serve as primary account owner for key partnerships, ensuring flawless delivery and client satisfaction
Establish and enforce quality standards for campaign execution across all properties (Baseball, Warehouse Games, Football, Cricket)
Act as senior point of escalation for client issues, resolving quickly while maintaining partnership integrity
Data-Driven Optimization & Growth
Monitor campaign performance in real-time, proactively identifying optimization opportunities
Deliver comprehensive reporting and actionable insights that demonstrate clear ROI to clients
Own the integrity, accuracy, and ongoing hygiene of all post-sale CRM data, ensuring campaign details, deliverables, and performance inputs are consistently maintained and reliable.
Use performance data to inform upsell strategies and package recommendations
Build quarterly business reviews that position renewals and expansion opportunities
Drive proactive renewal conversations 90+ days before contract expiration, using data to justify rate increases
Revenue Expansion
Identify and close upsell opportunities within existing accounts (additional properties, extended flights, upgraded packages)
Develop account growth strategies that increase annual client value by 20-30%
Partner with Sales on expansion opportunities that leverage successful campaign performance
Create case studies and proof points from high-performing campaigns to drive new business
Build, mentor, and scale the Client Services/Account Management team
Document and implement best practices for creator-led sponsorship execution
Create playbooks, templates, and systems that ensure consistency and excellence
Foster a culture of accountability, strategic thinking, and client-first service
Cross-Functional Collaboration
Partner with Sales during late-stage deal conversations to ensure smooth handoffs
Work with Content and Production teams to deliver integrated, cross-platform solutions
Represent client needs and feedback internally to drive product development
Collaborate with leadership on pricing strategy informed by performance data
Requirements Experience
7+ years in client services/account management
3+ years in a leadership role Skills
Proven ability to drive account growth through data-driven optimization and strategic upselling
Expert at translating campaign data into actionable insights and compelling client narratives
Strong client relationship management with track record of high retention and renewal rates
Exceptional at managing multiple large-scale campaigns while maintaining quality standards
Strategic thinking combined with meticulous attention to execution detail
Excellent communication and presentation skills (comfortable presenting to C‑suite clients)
Qualifications
Bachelor’s degree (B.S./B.A.)
Ability to work in-office 5 days/week at NYC HQ in Midtown Manhattan
Existing contacts in brands/media agencies investing in sports sponsorships a plus
This Role May Be For You If...
You're obsessed with flawless execution and get energy from delivering campaigns that exceed client expectations
You love diving into performance data to find optimization opportunities and growth angles
You're a natural relationship builder who turns clients into long-term partners through consistent excellence
You're a sports fan passionate about creator-led sponsorships and innovative brand integrations
You thrive in an in-office environment built on teamwork and collaboration
You see every campaign as an opportunity to prove value and earn the next deal
On-Target Earnings (OTE): $150,000 +
Compensation for this role includes a $120,000 annual base salary and an annual bonus, paid quarterly and tied to the company’s overall sales goal.
Salary is determined based on a variety of factors including professional experience, skill set, scope of responsibilities, and overall business needs. Final compensation decisions are made based on the circumstances of each hire.
Benefits Package
Medical, dental, and vision insurance (75% premium coverage for employees and dependents)
401(k)
Commuter benefits (up to 30% savings)
Unlimited PTO
Company holidays + full week off between Christmas and New Year's
Cell phone/internet reimbursement
Stocked office kitchen with snacks and coffee
Exclusive employee discount to our online store
Equal Opportunity Employer Jomboy Media is committed to fostering mutual respect, professionalism, and cooperation. We are an equal opportunity employer and do not discriminate based on race, creed, color, religion, national origin, ancestry, age, disability, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
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Work Location:
In-Office (5 days/week) – NYC HQ, Midtown Manhattan
Reports To:
Head of Sponsorship Sales
Compensation:
$120,000 - $150,000+ OTE
About Jomboy Media Jomboy Media is the leading creator-led sports media company and the only creator-led media company officially backed by a league (MLB Media Partner). We're built for the next generation of fans through:
Flagship shows like Talkin’ Baseball
Our own creator sports league, The Warehouse Games
Growing sports verticals like Football and Cricket
We blend insight and entertainment in ways traditional sports media cannot. Our superpower is creating new fans—turning casual viewers into passionate community members who engage deeply with the sports and stories we cover. We find authentic opportunities for brands to integrate into and enhance the content our creators love making, helping brands achieve their business goals while delivering real value to our community.
Role Description The Director of Client Services is a strategic leadership position responsible for building and scaling our Client Services organization with a laser focus on post-sale excellence.
You’ll partner closely with sellers during late-stage deal development, then fully own execution from contract signature through renewal—ensuring impeccable delivery, driving continuous optimization based on performance data, and identifying revenue expansion opportunities. You’ll build the systems, processes, and team that turn one-time sponsors into long-term strategic partners who increase their investment year over year.
You’ll write the playbook for how Jomboy Media delivers creator-led sponsorships across Baseball, Warehouse Games, and growing sports verticals like Football and Cricket—establishing the gold standard for execution quality, data-driven optimization, and proactive account growth.
What You’ll Own
Own end-to-end execution of sponsorship campaigns from contract signature through renewal
Serve as primary account owner for key partnerships, ensuring flawless delivery and client satisfaction
Establish and enforce quality standards for campaign execution across all properties (Baseball, Warehouse Games, Football, Cricket)
Act as senior point of escalation for client issues, resolving quickly while maintaining partnership integrity
Data-Driven Optimization & Growth
Monitor campaign performance in real-time, proactively identifying optimization opportunities
Deliver comprehensive reporting and actionable insights that demonstrate clear ROI to clients
Own the integrity, accuracy, and ongoing hygiene of all post-sale CRM data, ensuring campaign details, deliverables, and performance inputs are consistently maintained and reliable.
Use performance data to inform upsell strategies and package recommendations
Build quarterly business reviews that position renewals and expansion opportunities
Drive proactive renewal conversations 90+ days before contract expiration, using data to justify rate increases
Revenue Expansion
Identify and close upsell opportunities within existing accounts (additional properties, extended flights, upgraded packages)
Develop account growth strategies that increase annual client value by 20-30%
Partner with Sales on expansion opportunities that leverage successful campaign performance
Create case studies and proof points from high-performing campaigns to drive new business
Build, mentor, and scale the Client Services/Account Management team
Document and implement best practices for creator-led sponsorship execution
Create playbooks, templates, and systems that ensure consistency and excellence
Foster a culture of accountability, strategic thinking, and client-first service
Cross-Functional Collaboration
Partner with Sales during late-stage deal conversations to ensure smooth handoffs
Work with Content and Production teams to deliver integrated, cross-platform solutions
Represent client needs and feedback internally to drive product development
Collaborate with leadership on pricing strategy informed by performance data
Requirements Experience
7+ years in client services/account management
3+ years in a leadership role Skills
Proven ability to drive account growth through data-driven optimization and strategic upselling
Expert at translating campaign data into actionable insights and compelling client narratives
Strong client relationship management with track record of high retention and renewal rates
Exceptional at managing multiple large-scale campaigns while maintaining quality standards
Strategic thinking combined with meticulous attention to execution detail
Excellent communication and presentation skills (comfortable presenting to C‑suite clients)
Qualifications
Bachelor’s degree (B.S./B.A.)
Ability to work in-office 5 days/week at NYC HQ in Midtown Manhattan
Existing contacts in brands/media agencies investing in sports sponsorships a plus
This Role May Be For You If...
You're obsessed with flawless execution and get energy from delivering campaigns that exceed client expectations
You love diving into performance data to find optimization opportunities and growth angles
You're a natural relationship builder who turns clients into long-term partners through consistent excellence
You're a sports fan passionate about creator-led sponsorships and innovative brand integrations
You thrive in an in-office environment built on teamwork and collaboration
You see every campaign as an opportunity to prove value and earn the next deal
On-Target Earnings (OTE): $150,000 +
Compensation for this role includes a $120,000 annual base salary and an annual bonus, paid quarterly and tied to the company’s overall sales goal.
Salary is determined based on a variety of factors including professional experience, skill set, scope of responsibilities, and overall business needs. Final compensation decisions are made based on the circumstances of each hire.
Benefits Package
Medical, dental, and vision insurance (75% premium coverage for employees and dependents)
401(k)
Commuter benefits (up to 30% savings)
Unlimited PTO
Company holidays + full week off between Christmas and New Year's
Cell phone/internet reimbursement
Stocked office kitchen with snacks and coffee
Exclusive employee discount to our online store
Equal Opportunity Employer Jomboy Media is committed to fostering mutual respect, professionalism, and cooperation. We are an equal opportunity employer and do not discriminate based on race, creed, color, religion, national origin, ancestry, age, disability, sex, gender identity, marital status, familial status, veteran status, sexual orientation, or any other characteristic protected by federal, state, or local laws.
#J-18808-Ljbffr