Heights Wellness Retreat
Spa General Manager
Heights Wellness Retreat, Holly Springs, North Carolina, United States, 27540
Spa General Manager
Join to apply for the
Spa General Manager
role at
Heights Wellness Retreat
Benefits
401(k)
Bonus based on performance
Company parties
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Training & development
Wellness resources
Health insurance
Welcome to Your Next Chapter of Purpose. At Heights Wellness Retreat, we believe that every person is an unstoppable force in their own life—and wellness is the catalyst that makes that transformation possible. We’re not just a retreat; we’re a sanctuary where physical, emotional, mental, and spiritual well‑being intersect. Our Cloud 9 Experience is more than a promise—it’s a way of life. And now, we’re searching for a visionary Retreat Director to lead our team and elevate every guest’s journey.
Why You’ll Love It Here
Serene and tranquil areas
Best‑in‑the‑industry heated and hydraulic massage tables
Luxurious linens and high‑quality products provided
Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
Company Perks
Personal and career development
Comprehensive leadership training
Beautiful retreats
Employee discounts
Digital work environment
Competitive salary and bonus opportunities
Retention bonus
Schedule / Expected Work Hours Must be able to work varied hours, including weekends, evenings, holidays, etc.
Responsibilities
Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint
Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture
Deliver operational excellence by ensuring consistent adherence to Heights standards
Proactively recruit exceptional team members who align with our mission and culture
Lead all training and development for all retreat members
Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition
Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results
Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements
Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful and unforgettable
Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction
Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members
Plan, prepare, and execute events to promote Heights Wellness in your area
Conduct the necessary marketing activities to drive leads
Qualifications
Lead and mentor therapists, consultants, and support staff, fostering a positive work culture
Ensure operational excellence and adherence to Heights standards in daily retreat operations
Recruit and train team members, aligning with the retreat’s mission and culture
Familiarity with a branded or franchise environment is preferred
Implement retention strategies, including growth plans and performance recognition
Manage scheduling, performance, and guest relations, focusing on exceptional service
Innovate guest journeys and enhance wellness experiences
Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills
Monitor KPIs and guest feedback to optimize performance and satisfaction
Conduct local marketing activities to drive leads and promote Heights Wellness
Company Overview At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We’re more than just a spa; we’re a sanctuary dedicated to nurturing not only our guests’ journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.
Core Values
Anything is Possible
Lead with heart
Purpose over pride
Fiercely obsessed with success
Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising (“EBF”). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.
Seniority level Mid-Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at Heights Wellness Retreat by 2x
Get notified about new General Manager jobs in
Holly Springs, NC .
#J-18808-Ljbffr
Spa General Manager
role at
Heights Wellness Retreat
Benefits
401(k)
Bonus based on performance
Company parties
Opportunity for advancement
Paid time off
Parental leave
Profit sharing
Training & development
Wellness resources
Health insurance
Welcome to Your Next Chapter of Purpose. At Heights Wellness Retreat, we believe that every person is an unstoppable force in their own life—and wellness is the catalyst that makes that transformation possible. We’re not just a retreat; we’re a sanctuary where physical, emotional, mental, and spiritual well‑being intersect. Our Cloud 9 Experience is more than a promise—it’s a way of life. And now, we’re searching for a visionary Retreat Director to lead our team and elevate every guest’s journey.
Why You’ll Love It Here
Serene and tranquil areas
Best‑in‑the‑industry heated and hydraulic massage tables
Luxurious linens and high‑quality products provided
Innovated therapies – Halo Salt Therapy, Infrared Sauna, Cryotherapy, Lymphatic Drainage Technology and more
Company Perks
Personal and career development
Comprehensive leadership training
Beautiful retreats
Employee discounts
Digital work environment
Competitive salary and bonus opportunities
Retention bonus
Schedule / Expected Work Hours Must be able to work varied hours, including weekends, evenings, holidays, etc.
Responsibilities
Guide the day-to-day operations of the Retreat to ensure excellence in every touchpoint
Lead, mentor, and empower a high-performing team of therapists, consultants, and support staff, creating a supportive and rejuvenating internal culture
Deliver operational excellence by ensuring consistent adherence to Heights standards
Proactively recruit exceptional team members who align with our mission and culture
Lead all training and development for all retreat members
Implement strategic retention practices, including regular check-ins, growth plans, and performance recognition
Manage scheduling, performance, and guest relations with a focus on exceptional service and measurable wellness results
Champion the Cloud 9 experience by continuously innovating guest journeys through elevated touchpoints and wellness enhancements
Maintain seamless communication across departments to ensure every guest’s journey is personalized, purposeful and unforgettable
Monitor KPIs, guest feedback, and operational data to optimize performance and guest satisfaction
Model excellence by setting the tone with gracious hospitality, intentional communication, and excellence in every interaction with guests and team members
Plan, prepare, and execute events to promote Heights Wellness in your area
Conduct the necessary marketing activities to drive leads
Qualifications
Lead and mentor therapists, consultants, and support staff, fostering a positive work culture
Ensure operational excellence and adherence to Heights standards in daily retreat operations
Recruit and train team members, aligning with the retreat’s mission and culture
Familiarity with a branded or franchise environment is preferred
Implement retention strategies, including growth plans and performance recognition
Manage scheduling, performance, and guest relations, focusing on exceptional service
Innovate guest journeys and enhance wellness experiences
Proven success in recruiting and retaining service talent through strong leadership, organizational, and communication skills
Monitor KPIs and guest feedback to optimize performance and satisfaction
Conduct local marketing activities to drive leads and promote Heights Wellness
Company Overview At Heights Wellness Retreat, we believe wellness starts from within—and that includes our team. We’re more than just a spa; we’re a sanctuary dedicated to nurturing not only our guests’ journeys but our team members’ personal and professional growth. When you join Heights Wellness Retreat, you’re not just starting a job—you’re joining a movement dedicated to lifting others and yourself. Let us help you rise to your full potential.
Core Values
Anything is Possible
Lead with heart
Purpose over pride
Fiercely obsessed with success
Each Heights Wellness Retreat location is independently owned and operated by franchisees of Elevated Brands Franchising (“EBF”). Franchisees are the sole employers in their Heights Wellness Retreat location, and franchisees are not acting as an agent of EBF or its affiliates. Hiring criteria, benefits, and compensation are set by each individually owned and operated Heights Wellness Retreat location which may vary from location to location.
Seniority level Mid-Senior level
Employment type Full‑time
Job function Management and Manufacturing
Industries Wellness and Fitness Services
Referrals increase your chances of interviewing at Heights Wellness Retreat by 2x
Get notified about new General Manager jobs in
Holly Springs, NC .
#J-18808-Ljbffr