TTEC Digital
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is a place where employees can thrive.
Job Overview The Zoom Contact Center Solutions Architect is responsible for the overall design, development, testing, and delivery of the Zoom Contact Center software platform. This hands‑on, highly technical role requires expertise in both business and technical consulting.
Responsibilities
Serve as the overall subject matter expert for external and internal thought leaders within Zoom Contact Center CX transformation, process automation digital transformation, and omnichannel technologies.
Influence opportunity strategy to incorporate the right technologies.
Exercise wide latitude in determining objectives and approaches to client engagements.
Design, configure and deploy Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
Design and implement high‑complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation.
Lead a team of project developers to enhance and improve software written in Java, C#, ASP.NET.
Collaborate with system analysis and project management for successful project completion.
Address issues that impact design, selling success, future concepts, and product offerings.
Deliver high‑quality software on time.
Lead meetings and training as required.
Qualifications
Bachelor’s degree in computer science, IT, or engineering preferred.
Experience with enterprise‑level CCaaS architecture for complex business needs.
Excellent customer‑facing presentation skills with the ability to develop new solution pitches, value propositions, and demos.
5 or more years’ experience in Zoom Contact Center and UC environments.
3 or more years of software development, including design, custom, and common coding (JavaScript, Python, Java, C++), and testing of real‑time systems.
3–5 years of ASP/-.NET experience (C#, VS.Net, XML, Web Services).
Knowledge of SIP protocol, RESTful APIs, WebRTC, and modern SSO/identity‑management technologies.
Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, or Zendesk).
Existing knowledge or industry certifications for Zoom Contact Center and process automation technologies.
Ability to mentor software engineers and junior staff.
Experience creating and testing solutions for projects.
Experience with conversational AI platforms highly desired.
Network infrastructure experience.
Experience creating and presenting to executive‑level stakeholders (technical and non‑technical).
Compensation $175,000 – $190,000 a year (geographically adjusted).
Location Eligibility Applications are only accepted from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Washington DC, Wisconsin, and Wyoming.
Incentives & Benefits This position is eligible to participate in an annual incentive program. Benefits include medical, dental, vision; tax‑advantaged health‑care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off.
Application Process This job posting will remain open until an adequate applicant pool is identified. Applicants are strongly encouraged to apply early.
About TTEC Digital TTEC Digital and its 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence.
TTEC has been awarded the Great Place To Work 2024‑2025 certification based on outstanding employee experience across 14 countries.
Equal Employment Opportunity TTEC is a proud equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. We are committed to expanding our diverse and inclusive workforce.
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Job Overview The Zoom Contact Center Solutions Architect is responsible for the overall design, development, testing, and delivery of the Zoom Contact Center software platform. This hands‑on, highly technical role requires expertise in both business and technical consulting.
Responsibilities
Serve as the overall subject matter expert for external and internal thought leaders within Zoom Contact Center CX transformation, process automation digital transformation, and omnichannel technologies.
Influence opportunity strategy to incorporate the right technologies.
Exercise wide latitude in determining objectives and approaches to client engagements.
Design, configure and deploy Zoom Contact Center, WFM, QM, and AI solutions in customer environments.
Design and implement high‑complexity projects with multiple dependencies, proactively managing risk and ensuring solution quality through structured testing and validation.
Lead a team of project developers to enhance and improve software written in Java, C#, ASP.NET.
Collaborate with system analysis and project management for successful project completion.
Address issues that impact design, selling success, future concepts, and product offerings.
Deliver high‑quality software on time.
Lead meetings and training as required.
Qualifications
Bachelor’s degree in computer science, IT, or engineering preferred.
Experience with enterprise‑level CCaaS architecture for complex business needs.
Excellent customer‑facing presentation skills with the ability to develop new solution pitches, value propositions, and demos.
5 or more years’ experience in Zoom Contact Center and UC environments.
3 or more years of software development, including design, custom, and common coding (JavaScript, Python, Java, C++), and testing of real‑time systems.
3–5 years of ASP/-.NET experience (C#, VS.Net, XML, Web Services).
Knowledge of SIP protocol, RESTful APIs, WebRTC, and modern SSO/identity‑management technologies.
Experience configuring SBCs, SIP trunks, voice gateways, and cloud telephony integrations.
Experience with CRM integrations (Salesforce, Microsoft Dynamics, ServiceNow, or Zendesk).
Existing knowledge or industry certifications for Zoom Contact Center and process automation technologies.
Ability to mentor software engineers and junior staff.
Experience creating and testing solutions for projects.
Experience with conversational AI platforms highly desired.
Network infrastructure experience.
Experience creating and presenting to executive‑level stakeholders (technical and non‑technical).
Compensation $175,000 – $190,000 a year (geographically adjusted).
Location Eligibility Applications are only accepted from candidates residing in Arizona, Colorado, Florida, Georgia, Illinois, Indiana, Massachusetts, Michigan, Minnesota, Missouri, New Jersey, New York, North Carolina, Oklahoma, Pennsylvania, Tennessee, Texas, Virginia, Washington DC, Wisconsin, and Wyoming.
Incentives & Benefits This position is eligible to participate in an annual incentive program. Benefits include medical, dental, vision; tax‑advantaged health‑care accounts; financial and income protection benefits; paid time off (PTO) and wellness time off.
Application Process This job posting will remain open until an adequate applicant pool is identified. Applicants are strongly encouraged to apply early.
About TTEC Digital TTEC Digital and its 1,800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience (CX). Our sister company, TTEC Engage, is a 60,000+ employee service company with customer service representatives located around the world. TTEC Holdings Inc. is the parent company for both Digital and Engage. When clients have a holistic need, they can draw from these independently managed centers of excellence.
TTEC has been awarded the Great Place To Work 2024‑2025 certification based on outstanding employee experience across 14 countries.
Equal Employment Opportunity TTEC is a proud equal‑opportunity employer where all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability. We are committed to expanding our diverse and inclusive workforce.
#J-18808-Ljbffr