Saransh Inc
Lead CCaaS Engineer - Genesys CX (Only W2)
1 day ago Be among the first 25 applicants.
Must Have Skills
Genesys CCaaS development experience
API Development
OAuth
Responsibilities
Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations.
Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX.
Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations.
Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions.
Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs.
Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards.
Requirements
3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments.
Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions.
In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management.
Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture.
Experience with API integrations, OAuth implementation, event notifications, and custom data actions.
Ability to collaborate effectively with cross-functional teams in fast-paced migration projects.
Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional).
Seniority level Mid-Senior level
Employment type Contract
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Referral Information Referrals increase your chances of interviewing at Saransh Inc by 2x.
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Must Have Skills
Genesys CCaaS development experience
API Development
OAuth
Responsibilities
Design and implement comprehensive Genesys Cloud CX solutions including advanced routing strategies, IVR flows, and multi-channel integrations.
Lead end-to-end migration projects from legacy platforms like Avaya, Cisco, and Genesys Engage to Genesys Cloud CX.
Develop sophisticated Architect flows for omnichannel interactions including voice, chat, email, and bot integrations.
Create seamless integrations between Genesys Cloud CX and enterprise CRM systems using APIs, web services, and custom data actions.
Collaborate with telephony teams to configure complex voice infrastructure including SIP trunks, BYOC implementations, and SBCs.
Optimize contact center performance through data-driven analysis of call flows, routing logic, and reporting dashboards.
Requirements
3+ years of hands-on experience implementing and configuring Genesys Cloud CX in enterprise environments.
Demonstrated success leading contact center migration projects from legacy platforms to cloud-based solutions.
In-depth knowledge of Genesys Architect, routing strategies, outbound campaigns, digital channels, and workforce management.
Strong understanding of telephony concepts including SIP, SBCs, trunking, codecs, and call flow architecture.
Experience with API integrations, OAuth implementation, event notifications, and custom data actions.
Ability to collaborate effectively with cross-functional teams in fast-paced migration projects.
Genesys Cloud CX certifications (Professional, Developer, Architect) and scripting experience (JavaScript/Python) (Optional).
Seniority level Mid-Senior level
Employment type Contract
Job function Engineering and Information Technology
Industries IT Services and IT Consulting
Referral Information Referrals increase your chances of interviewing at Saransh Inc by 2x.
#J-18808-Ljbffr