Benchmark Senior Living
Regional Director of CCRC Operations
Benchmark Senior Living, Hartford, Connecticut, us, 06112
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Regional Director of CCRC Operations
role at
Benchmark Senior Living
We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Regional Director of Operations (RDO) is responsible for strategic leadership, operational oversight, and performance accountability for a portfolio of communities, including CCRCs and rental communities. This role ensures that each community meets or exceeds benchmarks in clinical quality, resident satisfaction, occupancy, financial performance, regulatory compliance, and associate engagement. The RDO will serve as a key culture carrier, modeling the values of Called to Care, Better Together, and Be the Benchmark in all leadership practices. This position reports to the SVP of Operations. The position requires travel within the assigned region in the northeast (Massachusetts and Connecticut), with a strong on‑site presence in communities to ensure hands‑on leadership, consistency, and alignment. The RDO also serves as a representative of Benchmark in industry forums, conferences, and professional events to showcase leadership, share best practices, and maintain a visible presence in the senior living field.
Responsibilities
Provide overall management of the Executive Directors of one or more Benchmark communities, including several CCRCs within a region providing IL, AL, MC and SNF services. In some instances may need to serve as an Interim Executive Director.
Lead strategic planning and execution for operational excellence, with accountability for census growth, NOI performance, and clinical outcomes.
Monitor KPIs and implement action plans where performance is below expectations.
Responsible for innovating and implementing processes and procedures to enhance the development of talent and systems.
Responsible for operational leadership of all communities, in some instances serving as an interim Executive Director.
Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income.
Strong understanding of financial management as it relates to CCRCs across all lines of business; IL, AL, MC, and SNF. Also skilled nursing revenue with Medicare/Medicaid and Managed Care and private pay revenue streams.
Develops and implements annual operating and capital budgets with relevant internal and external stakeholders.
Monitor and manage community budgets, ensuring alignment with company financial targets.
Maintain regular on‑site presence in each community to provide leadership visibility and guidance.
Flash forecasts community‑specific P&L reports twice monthly.
Forecasts monthly and quarterly P&L statements.
Meets with investors and/or board members as needed and provides updates on the financial growth and health of their assets.
Coach and mentor Executive Directors and department leaders to ensure strong leadership pipelines.
Partner with HR and TA partners to implement performance reviews, development plans, and succession strategies.
Build a culture of ownership, accountability, and engagement at all levels of the community.
Embraces and champions corporate growth, to include possible redesign of role.
Manages succession planning among community leadership teams.
Champion exceptional resident care and service throughout the continuum (IL, AL/Memory Care, and SNF).
Ensure adherence to local, state, and federal regulations for IL, AL/MC and SNF.
Directly oversees Regional Director in Marketing in the development and implementation of marketing and sales strategic plans.
Uses effective interpersonal skills to influence operational excellence.
And other responsibilities as outlined in formal job description.
Education And Experience
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, Gerontology or related field strongly preferred.
Preferred Experience
7–10+ years of progressive senior living leadership experience, including multi‑site oversight in CCRCs or similar environments.
Proven success in leading complex operations, managing budgets, and driving cross‑functional performance.
Knowledge of state and federal regulations governing senior living, including Assisted Living and Skilled Nursing.
Strong financial acumen, communication skills, and ability to lead through influence and collaboration.
Willingness and ability to travel extensively within the assigned region—estimated 70–80% travel.
Valid license to operate an assisted living facility, if mandated by the State in which the community is located.
SNF Administrator License preferred.
Benefits
10 paid holidays plus 1 floating holiday
Vacation and Health & Wellness Paid Time Off
Tuition Reimbursement
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
401K Retirement Plan with Company Match
Long Term Care Insurance
Company‑provided Life Insurance & Long-Term Disability
Seniority level Executive
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
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Regional Director of CCRC Operations
role at
Benchmark Senior Living
We invite you to connect with your calling, find purpose in your career, and gain lifelong relationships through the power of human connection by transforming the lives of seniors!
The Regional Director of Operations (RDO) is responsible for strategic leadership, operational oversight, and performance accountability for a portfolio of communities, including CCRCs and rental communities. This role ensures that each community meets or exceeds benchmarks in clinical quality, resident satisfaction, occupancy, financial performance, regulatory compliance, and associate engagement. The RDO will serve as a key culture carrier, modeling the values of Called to Care, Better Together, and Be the Benchmark in all leadership practices. This position reports to the SVP of Operations. The position requires travel within the assigned region in the northeast (Massachusetts and Connecticut), with a strong on‑site presence in communities to ensure hands‑on leadership, consistency, and alignment. The RDO also serves as a representative of Benchmark in industry forums, conferences, and professional events to showcase leadership, share best practices, and maintain a visible presence in the senior living field.
Responsibilities
Provide overall management of the Executive Directors of one or more Benchmark communities, including several CCRCs within a region providing IL, AL, MC and SNF services. In some instances may need to serve as an Interim Executive Director.
Lead strategic planning and execution for operational excellence, with accountability for census growth, NOI performance, and clinical outcomes.
Monitor KPIs and implement action plans where performance is below expectations.
Responsible for innovating and implementing processes and procedures to enhance the development of talent and systems.
Responsible for operational leadership of all communities, in some instances serving as an interim Executive Director.
Understands and demonstrates operating efficiencies and expense control; manages/leads net operating income.
Strong understanding of financial management as it relates to CCRCs across all lines of business; IL, AL, MC, and SNF. Also skilled nursing revenue with Medicare/Medicaid and Managed Care and private pay revenue streams.
Develops and implements annual operating and capital budgets with relevant internal and external stakeholders.
Monitor and manage community budgets, ensuring alignment with company financial targets.
Maintain regular on‑site presence in each community to provide leadership visibility and guidance.
Flash forecasts community‑specific P&L reports twice monthly.
Forecasts monthly and quarterly P&L statements.
Meets with investors and/or board members as needed and provides updates on the financial growth and health of their assets.
Coach and mentor Executive Directors and department leaders to ensure strong leadership pipelines.
Partner with HR and TA partners to implement performance reviews, development plans, and succession strategies.
Build a culture of ownership, accountability, and engagement at all levels of the community.
Embraces and champions corporate growth, to include possible redesign of role.
Manages succession planning among community leadership teams.
Champion exceptional resident care and service throughout the continuum (IL, AL/Memory Care, and SNF).
Ensure adherence to local, state, and federal regulations for IL, AL/MC and SNF.
Directly oversees Regional Director in Marketing in the development and implementation of marketing and sales strategic plans.
Uses effective interpersonal skills to influence operational excellence.
And other responsibilities as outlined in formal job description.
Education And Experience
Bachelor’s degree required; Master’s degree in Healthcare Administration, Business, Gerontology or related field strongly preferred.
Preferred Experience
7–10+ years of progressive senior living leadership experience, including multi‑site oversight in CCRCs or similar environments.
Proven success in leading complex operations, managing budgets, and driving cross‑functional performance.
Knowledge of state and federal regulations governing senior living, including Assisted Living and Skilled Nursing.
Strong financial acumen, communication skills, and ability to lead through influence and collaboration.
Willingness and ability to travel extensively within the assigned region—estimated 70–80% travel.
Valid license to operate an assisted living facility, if mandated by the State in which the community is located.
SNF Administrator License preferred.
Benefits
10 paid holidays plus 1 floating holiday
Vacation and Health & Wellness Paid Time Off
Tuition Reimbursement
Physical & Mental Health Wellness Programs
Medical, Vision & Dental Benefits provided by Blue Cross Blue Shield
401K Retirement Plan with Company Match
Long Term Care Insurance
Company‑provided Life Insurance & Long-Term Disability
Seniority level Executive
Employment type Full‑time
Job function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr