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Huddle House

General Manager

Huddle House, Saint Pauls, North Carolina, United States

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General Manager – Huddle House Role

General Managers are responsible for the overall operation of their unit. They support and implement business objectives through a strong sales‑based focus and constant development of their team. Specifically, they provide strategy and delegate duties to ensure all business objectives and sales goals are met. This is an exempt position.

Position Overview

On a day‑to‑day basis, General Managers are responsible for the strategic development of the unit in the areas of sales, costs, quality and people basics.

Develop overall strategy for the unit to meet business objectives, promote employees and meet sales goals in all applicable sales avenues.

Maintain the highest standard of customer service in the unit.

Communicate and follow up on unit objectives with all staff through to completion.

Maintain a sales‑based focus, proactively seeking out sales opportunities to establish and maintain business relationships through phone calls, physical interactions and driving where necessary.

Maintain highest quality standards to ensure a safe working environment, including maintaining HAACP, Board of Health protocols in everyday duties for all employees.

Develop assistant management to effectively manage sales, costs, quality and people basics.

Recruit and retain appropriately skilled staff to work in the restaurant and/or handle catering and banquet events.

Positively impact the unit through demonstrated creativity in developing and implementing strategic initiatives.

Appropriately schedule staff for forecasted sales.

Audit internal processes and adjust as needed to complete assigned operational goals.

Manage employee relations issues to ensure a harmonious work environment for all staff.

Support the District General Manager in effectively communicating issues, concerns, and special needs/projects and day‑to‑day business of the unit.

Fill in wherever necessary to move the line faster, assist in delivering product and serving food to customers.

Make deposits at the bank.

Position Requirements

General Managers will regularly stand, walk, talk, carry, bend, stoop, turn and lift in excess of thirty‑five (35) pounds. General Managers will also drive, view a computer monitor and type/write on a regular basis. Team lift is required on anything over twenty‑five (25) pounds and/or an awkward lift.

Seniority level

Director

Employment type

Full‑time

Job function

Management and Manufacturing

Industries: Restaurants

Location: 705 Grove St., Ste. 100, Fayetteville, NC

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