Fastly
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Senior Enterprise Account Manager
role at
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end‑users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub. We’re building a more trustworthy Internet. Come join us.
Posting Open Date 12/8/2025
Posting Close Date 2/8/2026
Job posting may close early due to the volume of applicants.
Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you. The Enterprise Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing high‑impact customer relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.
What You’ll Do
Partner with Sales to focus on the overall relationship with a group of Fastly’s largest and most complex clients.
Develop and execute a comprehensive account strategy, attaining buy‑in and alignment from the customer.
Have a deep understanding of the account and strategy — able to map a complex organization, develop and execute against a strategy, and develop strong customer connections with executive stakeholders across multiple business units and levels.
Define a long‑term vision by creating thoughtful and creative retention strategies, maximizing Fastly value, tying all conversations to business impact, and incorporating account strategy goals.
Lead the internal account team strategy, ensuring all team members are in sync on approach, current status, account renewals, and actions required.
Delight customers by demonstrating responsiveness and ensuring timely responses.
Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them.
Identify, qualify and close opportunities for customer growth.
Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact.
Develop and execute Quarterly Business Reviews within the assigned client base.
Collaborate with the product, marketing, client services and sales teams to provide the voice of the customer internally, becoming known as the go‑to expert on the customer.
Consistently share knowledge of industry, company, trends, and solutions.
Be available to page in the event a customer submits an emergency ticket to help coordinate response internally.
What We’re Looking For
Bachelor’s degree or equivalent in a related field of study.
At least 5 years of enterprise customer management experience in a technology firm.
Strong project management skills, high detail orientation and exceptional organization skills: comfortable developing and implementing multi‑step plans and coordinating the appropriate parties; find answers quickly and provide thorough information.
Thrives in a multi‑tasking environment, with an ability to adjust priorities, completing customer‑facing and internal projects on time with high quality.
Excellent writing and communication skills: provides clear communication to develop customer relationships, tailoring messaging to the recipient and ensuring communication is tracked for cross‑functional visibility.
Strong customer service; professional and friendly demeanor: built‑to‑serve mentality, respects customers’ time, and uses meetings to provide value. Does not shy away from hard conversations and renewal negotiations.
Optional Experience
Strong negotiation and problem‑solving skills to address client challenges and identify mutually beneficial solutions.
Collaborative partner who brings ideas to the team for learning; internal partners enjoy working with the employee, and internal advocacy carries weight.
Technical background highly valued: can discuss technical benefits and understand how a solution fits into the tech ecosystem, perform deep dives into the customer’s business and industry, and willingness to learn new products and features.
Work Hours
This position will require you to be available during core business hours.
Work Locations & Travel Requirements
This position is open to Hybrid and Remote work locations.
The preferred locations for this position are Remote, US – Central or West Coast.
Fastly currently embraces a largely hybrid model for most roles, allowing employees flexibility to split their time between the office and home.
There is a strong preference for hybrid near a local office. However, we may be willing to consider remote candidates within the US.
This position may require travel as required by your role or requested by your manager.
SF/LA Fair Chance Ordinance Statement: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary The estimated range for On‑Target Earnings for this role is $125,573 to $160,000. On‑Target Earnings consists of a combination of annual base pay and sales compensation variable target. The standard pay split for this role (i.e., base pay vs. variable target %) is 75%/25%. Starting salary may vary based on permissible, non‑discriminatory factors such as experience, skills, qualifications, and location. This role is eligible to participate in Fastly’s global sales compensation plan and may participate in Fastly’s equity program.
Benefits
Medical, dental, and vision insurance.
Family planning, mental health support along with Employee Assistance Program, Life, Disability, and Accident insurance.
Flexible Vacation policy and up to 18 days of accrued paid sick leave.
401(k) with company match and an Employee Stock Purchase Program.
10 paid local holidays and 11 paid company wellness days for 2024.
We offer a comprehensive benefits package that starts on the first day of employment.
Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives.
We love distributed teams. Fastly’s home‑base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. New hires can attend an in‑person new‑hire orientation in our San Francisco office, building connections with colleagues across the company.
We value diversity. Growing and maintaining an inclusive and diverse team matters to us; we are committed to a company where employees feel comfortable bringing their authentic selves to work and can succeed every day.
We are passionate. Fastly is full of passionate people – authors, pilots, skiers, parents, makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from a @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501‑287‑4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
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Senior Enterprise Account Manager
role at
Fastly
Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end‑users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub. We’re building a more trustworthy Internet. Come join us.
Posting Open Date 12/8/2025
Posting Close Date 2/8/2026
Job posting may close early due to the volume of applicants.
Fastly is passionate about helping our customers succeed. If you are a good communicator who enjoys creating relationships and solving problems, we want you. The Enterprise Account Manager will be part of our growing Account Management team and work with Sales, Customer Support, Product and technical teams to provide our customers a seamless experience. You will be responsible for creating and managing high‑impact customer relationships, maintaining account health, providing product feedback and being a customer advocate. In this role, you will work with internal and external stakeholders and will need to balance multiple requests. Success in this role directly ties to the value we provide our customers.
What You’ll Do
Partner with Sales to focus on the overall relationship with a group of Fastly’s largest and most complex clients.
Develop and execute a comprehensive account strategy, attaining buy‑in and alignment from the customer.
Have a deep understanding of the account and strategy — able to map a complex organization, develop and execute against a strategy, and develop strong customer connections with executive stakeholders across multiple business units and levels.
Define a long‑term vision by creating thoughtful and creative retention strategies, maximizing Fastly value, tying all conversations to business impact, and incorporating account strategy goals.
Lead the internal account team strategy, ensuring all team members are in sync on approach, current status, account renewals, and actions required.
Delight customers by demonstrating responsiveness and ensuring timely responses.
Proactively engage and influence internal and external partners, providing expertise and suggesting new ideas. Utilize consultative discussions to uncover customer pain points and understand how Fastly can address them.
Identify, qualify and close opportunities for customer growth.
Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact.
Develop and execute Quarterly Business Reviews within the assigned client base.
Collaborate with the product, marketing, client services and sales teams to provide the voice of the customer internally, becoming known as the go‑to expert on the customer.
Consistently share knowledge of industry, company, trends, and solutions.
Be available to page in the event a customer submits an emergency ticket to help coordinate response internally.
What We’re Looking For
Bachelor’s degree or equivalent in a related field of study.
At least 5 years of enterprise customer management experience in a technology firm.
Strong project management skills, high detail orientation and exceptional organization skills: comfortable developing and implementing multi‑step plans and coordinating the appropriate parties; find answers quickly and provide thorough information.
Thrives in a multi‑tasking environment, with an ability to adjust priorities, completing customer‑facing and internal projects on time with high quality.
Excellent writing and communication skills: provides clear communication to develop customer relationships, tailoring messaging to the recipient and ensuring communication is tracked for cross‑functional visibility.
Strong customer service; professional and friendly demeanor: built‑to‑serve mentality, respects customers’ time, and uses meetings to provide value. Does not shy away from hard conversations and renewal negotiations.
Optional Experience
Strong negotiation and problem‑solving skills to address client challenges and identify mutually beneficial solutions.
Collaborative partner who brings ideas to the team for learning; internal partners enjoy working with the employee, and internal advocacy carries weight.
Technical background highly valued: can discuss technical benefits and understand how a solution fits into the tech ecosystem, perform deep dives into the customer’s business and industry, and willingness to learn new products and features.
Work Hours
This position will require you to be available during core business hours.
Work Locations & Travel Requirements
This position is open to Hybrid and Remote work locations.
The preferred locations for this position are Remote, US – Central or West Coast.
Fastly currently embraces a largely hybrid model for most roles, allowing employees flexibility to split their time between the office and home.
There is a strong preference for hybrid near a local office. However, we may be willing to consider remote candidates within the US.
This position may require travel as required by your role or requested by your manager.
SF/LA Fair Chance Ordinance Statement: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Salary The estimated range for On‑Target Earnings for this role is $125,573 to $160,000. On‑Target Earnings consists of a combination of annual base pay and sales compensation variable target. The standard pay split for this role (i.e., base pay vs. variable target %) is 75%/25%. Starting salary may vary based on permissible, non‑discriminatory factors such as experience, skills, qualifications, and location. This role is eligible to participate in Fastly’s global sales compensation plan and may participate in Fastly’s equity program.
Benefits
Medical, dental, and vision insurance.
Family planning, mental health support along with Employee Assistance Program, Life, Disability, and Accident insurance.
Flexible Vacation policy and up to 18 days of accrued paid sick leave.
401(k) with company match and an Employee Stock Purchase Program.
10 paid local holidays and 11 paid company wellness days for 2024.
We offer a comprehensive benefits package that starts on the first day of employment.
Why Fastly?
We have a huge impact. Fastly is a small company with a big reach. Our customers have a tremendous user base, and we support a growing number of open source projects and initiatives.
We love distributed teams. Fastly’s home‑base is in San Francisco, but we have multiple offices and employees sprinkled around the globe. New hires can attend an in‑person new‑hire orientation in our San Francisco office, building connections with colleagues across the company.
We value diversity. Growing and maintaining an inclusive and diverse team matters to us; we are committed to a company where employees feel comfortable bringing their authentic selves to work and can succeed every day.
We are passionate. Fastly is full of passionate people – authors, pilots, skiers, parents, makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about.
We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply! A fully completed application and resume or CV are required when applying.
All job applications must be submitted through our official careers site at www.fastly.com/about/careers. We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from a @fastly.com or @recruiting.fastly.com email address.
Fastly is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements, and individual qualifications.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Fastly will provide reasonable accommodations for applicants and employees with disabilities.
If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your recruiter, or the Fastly Employee Relations team at candidateaccommodations@fastly.com or 501‑287‑4901.
Fastly collects and processes personal data submitted by job applicants in accordance with our Privacy Policy. Please see our privacy notice for job applicants.
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