Fastly
Senior Enterprise Account Manager
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Senior Enterprise Account Manager
role at
Fastly
Posting Dates Posting Open Date: 12/8/2025
Expected Close Date: 2/8/2026
Job posting may close early due to high volume of applicants.
Company Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We're building a more trustworthy Internet. Come join us.
Role Overview Fastly is passionate about helping our customers succeed. As an Enterprise Account Manager you will work with Sales, Customer Support, Product, and technical teams to provide our customers with a seamless experience. You will be responsible for creating and managing high‑impact customer relationships, maintaining account health, providing product feedback and acting as a customer advocate. You will balance multiple requests from internal and external stakeholders. Success in this role directly ties to the value we provide our customers.
What You'll Do
Partner with Sales to focus on overall relationship with a group of Fastly’s largest and most complex clients.
Develop and execute comprehensive account strategy, attaining buy‑in and alignment from the customer.
Map complex organizations and develop strategies against a shared vision. Build strong connections with executive stakeholders across multiple business units and levels within a company.
Create long‑term, creative retention strategies and tie all conversations to business impact. Incorporate account strategy goals and ensure consistency across interactions.
Lead internal account team strategy to keep all team members in sync on approach, status, renewals, and action items.
Delight customers through responsiveness and timely communication.
Proactively engage and influence internal and external partners. Use consultative discussions to uncover customer pain points and demonstrate how Fastly can address them.
Identify, qualify, and close opportunities for customer growth.
Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact.
Develop and execute Quarterly Business Reviews within the assigned client base.
Collaborate with Product, Marketing, Client Services, and Sales to provide the voice of the customer internally, becoming the go‑to expert.
Consistently share knowledge of industry trends, solutions, and company initiatives.
Respond to emergency tickets as needed to coordinate internal response when a customer triggers an emergency.
What We're Looking For
Bachelor’s degree or equivalent in a related field.
At least 5 years of enterprise customer‑management experience in a technology firm.
Strong project‑management skills, high detail orientation, and exceptional organization.
Thrives in a multi‑tasking environment, adjusting priorities quickly while maintaining quality.
Excellent writing and communication skills, tailoring messages to diverse audiences and tracking cross‑functional visibility.
Professional, friendly customer‑service demeanor and a “built‑to‑serve” mentality.
Desired Experience
Strong negotiation and problem‑solving skills to address client challenges and create mutually beneficial solutions.
Collaborative partner who brings ideas to the team and whose internal advocacy carries weight.
Strong technical background, able to discuss technical benefits and understand how solutions fit into the broader ecosystem.
Willingness to learn new products and features and to aid customers in deep dives into their business and industry.
Work Hours
This position requires availability during core business hours.
Work Location and Travel This position is open to hybrid and remote work locations. There is a strong preference for hybrid near a local office, but we may consider remote candidates within the US. Travel may be required as needed by your role or requested by your manager.
Fair Chance Statement In accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records.
Salary The estimated range for On‑Target Earnings is $125,573 to $160,000, consisting of base pay plus a variable target. The standard split is 75%/25%. Starting salary may vary based on permissible, non‑discriminatory factors such as experience, skills, qualifications, and location. The role is eligible for Fastly’s global sales compensation plan and equity program.
Benefits We care about you. Fastly offers a comprehensive benefits package starting on day one, including medical, dental, and vision insurance; family planning and mental health support with an Employee Assistance Program; life, disability, and accident insurance; a flexible vacation policy and up to 18 days of paid sick leave; 401(k) with company match; and an Employee Stock Purchase Program. For 2024 we celebrate 10 paid local holidays and 11 paid company wellness days.
Why Fastly?
Our impact is huge—supporting customers with massive user bases and a growing number of open‑source projects.
We love distributed teams and encourage each employee to share causes close to their heart.
We value diversity and maintain an inclusive culture where everyone can bring their authentic selves.
Fastly is full of passionate people—from authors to pilots to coffee connoisseurs—and we celebrate individuality.
Application Instructions We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply! A fully completed application and resume or CV are required when applying.
All applications must be submitted through our official careers site at
www.fastly.com/about/careers . We will never request sensitive information such as Social Security numbers, banking details, or credit card information. All official communication will come from a
@fastly.com
or
@recruiting.fastly.com
email address.
Fastly is committed to ensuring an equal employment opportunity and a safe, welcoming work environment free of discrimination and harassment. Our decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to protected characteristics such as age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, parental status, physical or mental disability, political affiliation, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, we will provide reasonable accommodations for applicants and employees with disabilities. Contact our Recruiter or the Employee Relations team at
candidateaccommodations@fastly.com
or 501‑287‑4901. Fastly collects and processes personal data in accordance with our Privacy Policy.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Software Development
#J-18808-Ljbffr
Senior Enterprise Account Manager
role at
Fastly
Posting Dates Posting Open Date: 12/8/2025
Expected Close Date: 2/8/2026
Job posting may close early due to high volume of applicants.
Company Fastly helps people stay better connected with the things they love. Fastly’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Fastly’s customers include many of the world’s most prominent companies, including Vimeo, Pinterest, The New York Times, and GitHub.
We're building a more trustworthy Internet. Come join us.
Role Overview Fastly is passionate about helping our customers succeed. As an Enterprise Account Manager you will work with Sales, Customer Support, Product, and technical teams to provide our customers with a seamless experience. You will be responsible for creating and managing high‑impact customer relationships, maintaining account health, providing product feedback and acting as a customer advocate. You will balance multiple requests from internal and external stakeholders. Success in this role directly ties to the value we provide our customers.
What You'll Do
Partner with Sales to focus on overall relationship with a group of Fastly’s largest and most complex clients.
Develop and execute comprehensive account strategy, attaining buy‑in and alignment from the customer.
Map complex organizations and develop strategies against a shared vision. Build strong connections with executive stakeholders across multiple business units and levels within a company.
Create long‑term, creative retention strategies and tie all conversations to business impact. Incorporate account strategy goals and ensure consistency across interactions.
Lead internal account team strategy to keep all team members in sync on approach, status, renewals, and action items.
Delight customers through responsiveness and timely communication.
Proactively engage and influence internal and external partners. Use consultative discussions to uncover customer pain points and demonstrate how Fastly can address them.
Identify, qualify, and close opportunities for customer growth.
Establish joint success plans based on a deep understanding of goals, stakeholders, and business impact.
Develop and execute Quarterly Business Reviews within the assigned client base.
Collaborate with Product, Marketing, Client Services, and Sales to provide the voice of the customer internally, becoming the go‑to expert.
Consistently share knowledge of industry trends, solutions, and company initiatives.
Respond to emergency tickets as needed to coordinate internal response when a customer triggers an emergency.
What We're Looking For
Bachelor’s degree or equivalent in a related field.
At least 5 years of enterprise customer‑management experience in a technology firm.
Strong project‑management skills, high detail orientation, and exceptional organization.
Thrives in a multi‑tasking environment, adjusting priorities quickly while maintaining quality.
Excellent writing and communication skills, tailoring messages to diverse audiences and tracking cross‑functional visibility.
Professional, friendly customer‑service demeanor and a “built‑to‑serve” mentality.
Desired Experience
Strong negotiation and problem‑solving skills to address client challenges and create mutually beneficial solutions.
Collaborative partner who brings ideas to the team and whose internal advocacy carries weight.
Strong technical background, able to discuss technical benefits and understand how solutions fit into the broader ecosystem.
Willingness to learn new products and features and to aid customers in deep dives into their business and industry.
Work Hours
This position requires availability during core business hours.
Work Location and Travel This position is open to hybrid and remote work locations. There is a strong preference for hybrid near a local office, but we may consider remote candidates within the US. Travel may be required as needed by your role or requested by your manager.
Fair Chance Statement In accordance with the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance, we will consider qualified applicants with arrest and conviction records.
Salary The estimated range for On‑Target Earnings is $125,573 to $160,000, consisting of base pay plus a variable target. The standard split is 75%/25%. Starting salary may vary based on permissible, non‑discriminatory factors such as experience, skills, qualifications, and location. The role is eligible for Fastly’s global sales compensation plan and equity program.
Benefits We care about you. Fastly offers a comprehensive benefits package starting on day one, including medical, dental, and vision insurance; family planning and mental health support with an Employee Assistance Program; life, disability, and accident insurance; a flexible vacation policy and up to 18 days of paid sick leave; 401(k) with company match; and an Employee Stock Purchase Program. For 2024 we celebrate 10 paid local holidays and 11 paid company wellness days.
Why Fastly?
Our impact is huge—supporting customers with massive user bases and a growing number of open‑source projects.
We love distributed teams and encourage each employee to share causes close to their heart.
We value diversity and maintain an inclusive culture where everyone can bring their authentic selves.
Fastly is full of passionate people—from authors to pilots to coffee connoisseurs—and we celebrate individuality.
Application Instructions We’re always looking for humble, sharp, and creative folks to join the Fastly team. If you think you might be a fit, please apply! A fully completed application and resume or CV are required when applying.
All applications must be submitted through our official careers site at
www.fastly.com/about/careers . We will never request sensitive information such as Social Security numbers, banking details, or credit card information. All official communication will come from a
@fastly.com
or
@recruiting.fastly.com
email address.
Fastly is committed to ensuring an equal employment opportunity and a safe, welcoming work environment free of discrimination and harassment. Our decisions are based on business needs, job requirements, and individual qualifications. All qualified applicants will receive consideration for employment without regard to protected characteristics such as age, ancestry, color, family or medical leave, gender identity, genetic information, marital status, medical condition, national origin, parental status, physical or mental disability, political affiliation, race, religion, sex, sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.
Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, we will provide reasonable accommodations for applicants and employees with disabilities. Contact our Recruiter or the Employee Relations team at
candidateaccommodations@fastly.com
or 501‑287‑4901. Fastly collects and processes personal data in accordance with our Privacy Policy.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Sales and Customer Service
Industries Software Development
#J-18808-Ljbffr