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Maricopa County

Constituent Services Supervisor

Maricopa County, Phoenix, Arizona, United States, 85003

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Posting Date 07/28/25 Application Deadline 08/01/25 Pay Range Anticipated Hiring Range: $62,000 - $82,560 annually Full Pay Range: $62,000 - $103,750 annually

Salary offers are based on the candidate's equivalent experience and internal equity with other employees within the same job classification. This position is not eligible for overtime compensation. Job Type Unclassified Department Elections About the Position Are you a leader who leads by example and is passionate about public service and community engagement? The Maricopa County Elections Department is seeking a professional with strong customer service skills who thrives in a fast-paced, diverse environment.

In this role, you will primarily oversee constituent services and provide vital election information to the public, managing a Constituent Services Coordinator and collaborating closely with the Elections Department team to keep our community informed and empowered.

You'll also work in partnership with the Deputy Elections Director to manage public records and ensure responsive, transparent communication. We value individuals who act with integrity, embrace accountability, and continuously seek improvement-all while enjoying a collaborative team atmosphere.

About Us Maricopa County Elections serves over 2.5 million registered voters as they exercise their right to make informed decisions regarding the selection of local and national leaders and ballot measures. We believe in teamwork, creating a vibrant, exciting work environment, and pursuing opportunities to make a positive impact in the communities that make up the 4th largest and fastest-growing County in the United States. Our work supports elections in cities, towns, school districts, and special districts, and we look forward to welcoming you to our team.

Proud to Offer Work with a greater purpose

Tuition reimbursement

Exceptional work-life balance with hybrid schedule options

Opportunities for growth and development within Maricopa County

Low-cost, high-value healthcare for you and your qualifying dependents

Child care benefits include access to our upcoming on-site center Maricopa County Kids Club, dedicated to serving Maricopa County families exclusively

Paid vacation, sick time, and parental leave

Extensive wellness program, including healthcare premium discounts

Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1

Learn more at Work With Us | Maricopa County, AZ

We Require One year of experience in communications

One year of experience in an election administration environment

One year of supervisory experience

Bachelor's degree in communications, journalism, public relations, public administration, or a related field

Job-related experience may substitute for the required education on a year-for-year basis

Other Requirements Must complete the next scheduled Secretary of State Election Officer Certification Must successfully complete a background screening

Must be eligible to vote in Arizona

Mandatory overtime during all election cycles

We Also Value Two years of supervisory experience

Competency in English and Spanish languages

Job Contributions Supervises a team in the development of constituent correspondence and response, including, but not limited to, emails, phone calls, public records requests, and in-person voter information

Provides direction to staff in the review and interpretation of statutes, policies, procedures, and manuals related to public records law

Manages and gives guidance to staff who maintain and update information for the public while ensuring data is relevant, reachable, informative, and current

Works collaboratively with representatives of other agencies, both public and private, concerning agency programs and activities

Assists the communications leadership team in the development and execution of plans to promote the agency's message and inform the public about election-related topics

Research, write, and coordinate the design of marketing materials (mailers, flyers, newsletters, etc.) for internal and external distribution

Assists in the development of content for departmental social media sites and department websites, including internal communications

Assists in preparing staff as subject matter experts on election-related topics

Performs and coordinates redaction of confidential, exempt, and sensitive information

Working Conditions Exerting up to 20 lbs., occasionally, 10 lbs. of pushing, pulling, or lifting

Requires sitting, walking, or standing to a significant degree

Position is typically office or administrative work and is not substantially exposed to adverse environmental conditions

Frequent engagement with the public in person, by phone, or electronically

Must be able to communicate clearly in both written and verbal formats

Repetitive use of hands for typing, filing, and handling documents

Must not engage in any political discussion

Hybrid schedule options are available after a brief training period, based on business needs

Selection Procedure Only the most qualified candidates will be considered

Consideration will only be given to candidates who submit online applications

Candidates will be contacted primarily through email and their Workday online application profile

Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy, including drug and alcohol testing requirements for positions designated as safety-sensitive

Maricopa County is an equal opportunity employer.

Apply Now!