Peraton
Customer Technical Specialist
About Peraton
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can’t be done by solving the most daunting challenges facing our customers.
Program Overview Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present.
About The Role Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off‑site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities.
The position requires on-site work at our San Jose, CA location and is willing to travel up to 25%.
Day to Day Work Responsibilities
Provide hands‑on technical support for a wide range of IT and network systems including:
Cisco switches, fiber backbones, and network infrastructure
Desktops, laptops, tablets, printers, scanners, and peripherals
Communication equipment (VoIP phones, cell phones, VTC units)
Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person.
Perform installation and configuration of end‑user devices such as laptops, mobile devices, VTC units, and other peripherals.
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Deliver support with a professional presence – often directly assisting senior government personnel in high‑profile environments.
Provide technical support for end‑user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
Schedule and coordinate customer desk‑side support for the installation of new software to perform hardware or software break/fix activities.
Investigate and resolve all connectivity issues related to end‑user, site infrastructure and STIP IT equipment.
Qualifications Basic Qualifications
Bachelor's degree and 0 years experience or Associate's degree and 2 years experience or HS diploma/equivalent and 4 years experience.
U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk‑side IT support.
Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
Preferred Qualifications
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting / patching / repairing Cat6 & fiber infrastructure.
Ability to communicate in a professional manner with senior executive government staff.
Physical Requirements
Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
Ability to lift 40‑50 pounds when installing IT equipment.
Ability to push / pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Required to have close visual acuity to perform activities such as viewing a computer terminal.
Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.
Target Salary Range:
$51,000 - $82,000. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement:
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
EEO Statement:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
#J-18808-Ljbffr
Program Overview Nationwide program dedicated to maintaining IT infrastructure operations across TSA. Contract supports all US airports and 30+ US Embassy/Consulates international sites across 30 different countries where TSA is present.
About The Role Peraton is hiring Customer Technical Specialists to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. The primary duties are to provide IT related operational and project support for the Federal Security Director, staff, and the screening workforce. Roles and responsibilities include delivering professional, high-quality services and a variety of technologies across the airport as well as off‑site locations. Additionally, the role will be responsible for providing technical guidance for directing and monitoring information systems operations while adhering to contracted service level agreements which require using judgment in maintaining IT operations, making recommendations, supporting multiple Operations and Maintenance (O&M) project related activities.
The position requires on-site work at our San Jose, CA location and is willing to travel up to 25%.
Day to Day Work Responsibilities
Provide hands‑on technical support for a wide range of IT and network systems including:
Cisco switches, fiber backbones, and network infrastructure
Desktops, laptops, tablets, printers, scanners, and peripherals
Communication equipment (VoIP phones, cell phones, VTC units)
Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person.
Perform installation and configuration of end‑user devices such as laptops, mobile devices, VTC units, and other peripherals.
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity, ensuring secure and reliable communications.
Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and ensure equipment records are current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Deliver support with a professional presence – often directly assisting senior government personnel in high‑profile environments.
Provide technical support for end‑user devices, hardware (laptops, desktops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), network infrastructure (routers, switches, etc.), Voice over Internet Protocol (VoIP), audiovisual display systems, analog and wireless technologies.
Schedule and coordinate customer desk‑side support for the installation of new software to perform hardware or software break/fix activities.
Investigate and resolve all connectivity issues related to end‑user, site infrastructure and STIP IT equipment.
Qualifications Basic Qualifications
Bachelor's degree and 0 years experience or Associate's degree and 2 years experience or HS diploma/equivalent and 4 years experience.
U.S. Citizenship, must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk‑side IT support.
Experience supporting a variety of IT technologies (Laptops, Mobile devices, etc.).
Preferred Qualifications
Relevant DHS focused experience
A+ Certification
Network+ Certification
Cisco & Microsoft Certifications
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting / patching / repairing Cat6 & fiber infrastructure.
Ability to communicate in a professional manner with senior executive government staff.
Physical Requirements
Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments to support customer equipment.
Ability to lift 40‑50 pounds when installing IT equipment.
Ability to push / pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling, and connect patch cables from patch panels to network switches.
Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Required to have close visual acuity to perform activities such as viewing a computer terminal.
Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.
Target Salary Range:
$51,000 - $82,000. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual's experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement:
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
EEO Statement:
Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
#J-18808-Ljbffr