Peraton
Apply for the
Customer Technical Specialist
position at
Peraton .
About Peraton Peraton is a next‑generation national security company that drives missions of consequence worldwide and across all domains—land, sea, space, air, and cyberspace. As the world's leading mission‑capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect the U.S. and our allies. Peraton serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit
peraton.com
to learn how we keep people around the world safe and secure.
Program Overview
Nationwide program dedicated to maintaining IT infrastructure operations across TSA.
Supports all U.S. airports and over 30 U.S. Embassy/Consulate international sites in 30+ countries where TSA is present.
About the Role Peraton is hiring
Customer Technical Specialists
to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. Primary duties include providing IT‐related operational and project support for the Federal Security Director, staff, and the screening workforce. The role delivers professional, high‑quality services and manages a variety of technologies across airport and off‑site locations. Responsibilities also cover technical guidance for directing and monitoring information systems operations while adhering to contracted service‑level agreements.
Day‑to‑Day Work Responsibilities
Provide hands‑on technical support for a wide range of IT and network systems:
Cisco switches, fiber backbones, and network infrastructure
Desktops, laptops, tablets, printers, scanners, and peripherals
Communication equipment (VoIP phones, cell phones, VTC units)
Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person.
Install and configure end‑user devices such as laptops, mobile devices, VTC units, and other peripherals.
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity to ensure secure and reliable communications.
Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Provide support to senior government personnel in high‑profile environments.
Schedule and coordinate customer desk‑side support for software installations or hardware/SOFTWARE break/fix activities.
Investigate and resolve all connectivity issues related to end‑user, site infrastructure, and STIP IT equipment.
Qualifications
Bachelor's degree and 0 years of experience, or Associate's degree and 2 years of experience, or HS diploma/equivalent and 4 years of experience.
U.S. citizenship required; ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk‑side IT support.
Experience supporting a variety of IT technologies (laptops, mobile devices, etc.).
Preferred Qualifications
Relevant DHS‑focused experience.
A+ Certification.
Network+ Certification.
Cisco & Microsoft Certifications.
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
Professional communication skills with senior executive government staff.
Physical Requirements
Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment.
Ability to push/pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling, including patch cables from patch panels to network switches.
Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Required to have close visual acuity for computer‑terminal activities.
Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.
Salary & Benefits Target salary range:
$39,000 – $62,000 . Salary is determined by factors including scope and responsibilities of the position, individual experience, education, skills, geographic location, and contract considerations. Eligible employees may be entitled to overtime, shift differential, and discretionary bonuses.
Benefits include medical, dental, vision, life, health savings account, short/long‑term disability, Employee Assistance Program (EAP), parental leave, 401(k), paid time off (PTO) for vacation, and company‑paid holidays. Full list available at
https://www.careers.peraton.com/benefits .
Application Duration : The application period is estimated to be 30 days from posting, but may be shortened or extended based on business needs and candidate availability.
EEO Statement : Peraton is an equal opportunity employer, including disability and protected veterans, and other characteristics protected by law.
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Customer Technical Specialist
position at
Peraton .
About Peraton Peraton is a next‑generation national security company that drives missions of consequence worldwide and across all domains—land, sea, space, air, and cyberspace. As the world's leading mission‑capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect the U.S. and our allies. Peraton serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Visit
peraton.com
to learn how we keep people around the world safe and secure.
Program Overview
Nationwide program dedicated to maintaining IT infrastructure operations across TSA.
Supports all U.S. airports and over 30 U.S. Embassy/Consulate international sites in 30+ countries where TSA is present.
About the Role Peraton is hiring
Customer Technical Specialists
to support the Department of Homeland Security (DHS)/Transportation Security Administration (TSA) customer at airports across the U.S. Primary duties include providing IT‐related operational and project support for the Federal Security Director, staff, and the screening workforce. The role delivers professional, high‑quality services and manages a variety of technologies across airport and off‑site locations. Responsibilities also cover technical guidance for directing and monitoring information systems operations while adhering to contracted service‑level agreements.
Day‑to‑Day Work Responsibilities
Provide hands‑on technical support for a wide range of IT and network systems:
Cisco switches, fiber backbones, and network infrastructure
Desktops, laptops, tablets, printers, scanners, and peripherals
Communication equipment (VoIP phones, cell phones, VTC units)
Transportation security systems such as duress alarms and Electronic Time and Attendance System (eTAS) clocks
Troubleshoot and resolve hardware, software, and network issues both remotely and in‑person.
Install and configure end‑user devices such as laptops, mobile devices, VTC units, and other peripherals.
Support infrastructure components like fiber backbones, patch panels, and network interconnectivity to ensure secure and reliable communications.
Log and manage updates through a ticketing system, maintaining accurate asset and configuration records.
Conduct routine IT inventory audits, update cabinet documentation, and keep equipment records current.
Partner with Peraton leadership to recommend technology and process improvements that enhance service delivery and customer experience.
Provide support to senior government personnel in high‑profile environments.
Schedule and coordinate customer desk‑side support for software installations or hardware/SOFTWARE break/fix activities.
Investigate and resolve all connectivity issues related to end‑user, site infrastructure, and STIP IT equipment.
Qualifications
Bachelor's degree and 0 years of experience, or Associate's degree and 2 years of experience, or HS diploma/equivalent and 4 years of experience.
U.S. citizenship required; ability to obtain/maintain a DHS Entrance on Duty (EOD) clearance.
Experience with desk‑side IT support.
Experience supporting a variety of IT technologies (laptops, mobile devices, etc.).
Preferred Qualifications
Relevant DHS‑focused experience.
A+ Certification.
Network+ Certification.
Cisco & Microsoft Certifications.
Ability to install Cisco switches and complex fiber backbone interconnectivity.
Knowledge and experience connecting/patching/repairing Cat6 & fiber infrastructure.
Professional communication skills with senior executive government staff.
Physical Requirements
Ability to spend 4+ hours per day on your feet, often walking long distances throughout airport and office environments.
Ability to lift 40–50 pounds when installing IT equipment.
Ability to push/pull carts to transport equipment.
Ability to kneel, bend, and reach under desks to connect or repair cabling, including patch cables from patch panels to network switches.
Physical activity may include climbing ladders, stooping, kneeling, crouching, reaching, walking, pushing, pulling, lifting, grasping, and using hand tools.
Required to have close visual acuity for computer‑terminal activities.
Subject to hazards such as proximity to moving mechanical parts, moving vehicles, and electrical current.
Salary & Benefits Target salary range:
$39,000 – $62,000 . Salary is determined by factors including scope and responsibilities of the position, individual experience, education, skills, geographic location, and contract considerations. Eligible employees may be entitled to overtime, shift differential, and discretionary bonuses.
Benefits include medical, dental, vision, life, health savings account, short/long‑term disability, Employee Assistance Program (EAP), parental leave, 401(k), paid time off (PTO) for vacation, and company‑paid holidays. Full list available at
https://www.careers.peraton.com/benefits .
Application Duration : The application period is estimated to be 30 days from posting, but may be shortened or extended based on business needs and candidate availability.
EEO Statement : Peraton is an equal opportunity employer, including disability and protected veterans, and other characteristics protected by law.
#J-18808-Ljbffr