The Judge Group
Vice President of Client Services
The Judge Group, Carlsbad, California, United States, 92002
Direct message the job poster from The Judge Group
As V.P. of Client Success, you will play a pivotal role in improving client experience, fostering customer relationships and identifying/pursuing opportunities to grow backend sales. This position requires strategic thinking, exceptional communication and relationship‑building skills, a deep understanding of digital marketing, and a passion for driving client success.
VIP Account Management
Oversee relationships with strategic accounts. Assure internal teams are meeting high‑standards of support, product quality and backend sales pursuits.
Assure internal teams understand the client’s business goals, and that we are providing tailored solutions.
Build relationships with clients to identify marketing needs and establish trust.
Strategic Planning
Work with AM’s to develop comprehensive digital marketing strategies aligned with client objectives and industry best practices.
Collaborate with cross‑functional teams to implement and execute strategies effectively.
Client Retention
Proactively identify and address client concerns to ensure high levels of
Implement retention strategies and initiatives to minimize churn and increase
Identify areas for improvement to elevate client experience through new tools, software, etc.
Account Growth
Identify upselling and cross‑selling opportunities within existing accounts
Collaborate and support the AM team to enhance strategy, identify opportunity, and drive account growth.
Develop and execute plans for account expansion, ensuring clients are aware of additional services and capabilities C Squared offers.
Travel for in‑person client meetings to build relationships with key accounts and identify opportunities for additional services.
Develop strategic sales programs for Account Managers with training/tracking/support.
Position Requirements
Minimum of 4 years of progressive account management experience
Minimum of 2 years of digital marketing experience
Strong business and sales acumen
Exceptional communication skills– both written and verbal
Ability to communicate with C‑Suite level executives on marketing strategies, budgets, and troubleshooting.
Experience leading initiatives
Ability to read, understand, and report campaign data
Proven ability to build report with clients
High attention to detail
Ability to manage and prioritize multiple tasks
Seniority level Executive
Employment type Full‑time
Job function Marketing
Industries Business Consulting and Services and Marketing Services
Carlsbad, CA $177,500.00-$331,000.00 2 days ago
#J-18808-Ljbffr
As V.P. of Client Success, you will play a pivotal role in improving client experience, fostering customer relationships and identifying/pursuing opportunities to grow backend sales. This position requires strategic thinking, exceptional communication and relationship‑building skills, a deep understanding of digital marketing, and a passion for driving client success.
VIP Account Management
Oversee relationships with strategic accounts. Assure internal teams are meeting high‑standards of support, product quality and backend sales pursuits.
Assure internal teams understand the client’s business goals, and that we are providing tailored solutions.
Build relationships with clients to identify marketing needs and establish trust.
Strategic Planning
Work with AM’s to develop comprehensive digital marketing strategies aligned with client objectives and industry best practices.
Collaborate with cross‑functional teams to implement and execute strategies effectively.
Client Retention
Proactively identify and address client concerns to ensure high levels of
Implement retention strategies and initiatives to minimize churn and increase
Identify areas for improvement to elevate client experience through new tools, software, etc.
Account Growth
Identify upselling and cross‑selling opportunities within existing accounts
Collaborate and support the AM team to enhance strategy, identify opportunity, and drive account growth.
Develop and execute plans for account expansion, ensuring clients are aware of additional services and capabilities C Squared offers.
Travel for in‑person client meetings to build relationships with key accounts and identify opportunities for additional services.
Develop strategic sales programs for Account Managers with training/tracking/support.
Position Requirements
Minimum of 4 years of progressive account management experience
Minimum of 2 years of digital marketing experience
Strong business and sales acumen
Exceptional communication skills– both written and verbal
Ability to communicate with C‑Suite level executives on marketing strategies, budgets, and troubleshooting.
Experience leading initiatives
Ability to read, understand, and report campaign data
Proven ability to build report with clients
High attention to detail
Ability to manage and prioritize multiple tasks
Seniority level Executive
Employment type Full‑time
Job function Marketing
Industries Business Consulting and Services and Marketing Services
Carlsbad, CA $177,500.00-$331,000.00 2 days ago
#J-18808-Ljbffr