1Rivet
Help Desk Engineer
Company: 1Rivet
Location: Boston, MA (on-site, with limited hybrid flexibility)
Employment type: Full-time
Seniority level: Entry level
Job function: Information Technology (IT Services and IT Consulting)
Base pay range $65.00/yr - $73.00/yr
General Duties / Scope of Services
Provide timely, comprehensive technical support to end users
Availability: 8x5 (Mon-Fri) on-site; occasional ad hoc support as needed. Flexibility in contract days per month preferred (e.g., 5 to 4 days per week depending on support needs)
Local presence near Shell Boston office (individual or branch)
Experience with Windows OS, macOS, PC and Apple hardware (including iOS/Android mobile devices)
Experience with virtualized hardware (VMware) and server stacks
Experience with cloud services (Microsoft Azure, AWS)
Support deployment, configuration, and documentation of network, server, and service resources
Develop and manage repeatable, documented, and preferably automated processes for provisioning and support of Windows and Mac hardware
Proactive maintenance of client and server infrastructure, including updates and patch management
Monitor security and backup systems; proactively remediate issues
Coordinate warranty and non-warranty service for desktops, servers, and IT infrastructure (Shell and non-Shell hardware)
Support and maintain security protocols and best practices
Maintain a comprehensive inventory of IT hardware and software
Support and maintain A/V and collaboration systems, including video conferencing setups
Coordinate with the global Shell IT organization as needed
Technical support for on-site and virtual meetings and presentations
Fulfill other duties as assigned
#J-18808-Ljbffr
Location: Boston, MA (on-site, with limited hybrid flexibility)
Employment type: Full-time
Seniority level: Entry level
Job function: Information Technology (IT Services and IT Consulting)
Base pay range $65.00/yr - $73.00/yr
General Duties / Scope of Services
Provide timely, comprehensive technical support to end users
Availability: 8x5 (Mon-Fri) on-site; occasional ad hoc support as needed. Flexibility in contract days per month preferred (e.g., 5 to 4 days per week depending on support needs)
Local presence near Shell Boston office (individual or branch)
Experience with Windows OS, macOS, PC and Apple hardware (including iOS/Android mobile devices)
Experience with virtualized hardware (VMware) and server stacks
Experience with cloud services (Microsoft Azure, AWS)
Support deployment, configuration, and documentation of network, server, and service resources
Develop and manage repeatable, documented, and preferably automated processes for provisioning and support of Windows and Mac hardware
Proactive maintenance of client and server infrastructure, including updates and patch management
Monitor security and backup systems; proactively remediate issues
Coordinate warranty and non-warranty service for desktops, servers, and IT infrastructure (Shell and non-Shell hardware)
Support and maintain security protocols and best practices
Maintain a comprehensive inventory of IT hardware and software
Support and maintain A/V and collaboration systems, including video conferencing setups
Coordinate with the global Shell IT organization as needed
Technical support for on-site and virtual meetings and presentations
Fulfill other duties as assigned
#J-18808-Ljbffr