ClifyX
Senior Solution Architect Cloud (Enterprise Observability & Service Management)
ClifyX, Edison, New Jersey, us, 08818
Senior Solution Architect Cloud (Enterprise Observability & Service Management)
Key Responsibilities
Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
Define GTM strategies for modern observability and AIOps solutions
Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
Conduct executive briefings, workshops, and evangelize observability modernization
Design and implement service management frameworks across Incident, Problem, Change, and CMDB
Integrate Observability with ITSM processes to enable proactive and automated operations
Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
Mandatory Skills
12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM
Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText
Experience designing CI/CD and observability pipelines in DevOps/SRE models
ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping
Integration of observability tools with service workflows and automation
Personal Attributes
Thought leadership and solutioning mindset
Highly collaborative, with strong articulation skills for executive and technical audiences
Strategic thinker, proactive, quick learner, and driven by innovation
Highly motivated and results oriented
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Excellent organizational and time management skills
Proactive and adaptable to change
Customer-centric approach
Strong ethical standards
Ability to learn quickly
Desired Skills
Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
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Lead pre-sales engagements and transformation initiatives in IT operations with C-level stakeholders
Define GTM strategies for modern observability and AIOps solutions
Drive AI-led automation using GenAI, RPA, and intelligent workflows across service management
Evaluate emerging technologies (AI/ML, FinOps, LLMs) and define future-state ITOM strategies
Conduct executive briefings, workshops, and evangelize observability modernization
Design and implement service management frameworks across Incident, Problem, Change, and CMDB
Integrate Observability with ITSM processes to enable proactive and automated operations
Align infrastructure performance with SLAs and business KPIs using service mapping and analytics
Drive ServiceNow-based transformations including Discovery, Event Management, and Service Mapping
Mandatory Skills
12+ years in IT with 6+ years in Observability, AIOps, IT Automation, and ServiceNow ITOM
Hands-on with Splunk, Dynatrace, Datadog, ServiceNow, Broadcom, OpenText
Experience designing CI/CD and observability pipelines in DevOps/SRE models
ITSM Process Design (Incident, Change, Problem), CMDB, Service Mapping
Integration of observability tools with service workflows and automation
Personal Attributes
Thought leadership and solutioning mindset
Highly collaborative, with strong articulation skills for executive and technical audiences
Strategic thinker, proactive, quick learner, and driven by innovation
Highly motivated and results oriented
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Excellent organizational and time management skills
Proactive and adaptable to change
Customer-centric approach
Strong ethical standards
Ability to learn quickly
Desired Skills
Strong knowledge of workflow orchestration, AI-driven ITSM, RPA, Chatbots
Familiarity with GenAI, LLMs, FinOps, and automation in hybrid/multi-cloud environments
Proficiency with tools like BMC Helix, Jira, ServiceNow Discovery, CMDB
#J-18808-Ljbffr