360 Technology
Direct message the job poster from 360 Technology
We are seeking a highly skilled
Senior ServiceNow Developer
with deep expertise in
IT Service Management (ITSM), IT Operations Management (ITOM), CMDB , and
Discovery . The ideal candidate will lead end-to-end ServiceNow solution design and implementation to enhance operational visibility, improve service delivery, and strengthen IT asset and configuration management.
You will collaborate closely with architects, product owners, and cross-functional stakeholders to translate business requirements into scalable, secure, and high-performing ServiceNow solutions.
Key Responsibilities
Lead the
design, development, administration, and enhancement
of ServiceNow modules, including
ITSM and ITOM
Architect and configure
CMDB data models , CI classes, relationships, reconciliation rules, and dependency mapping
Implement and optimize
Discovery ,
Service Mapping , and
Event Management
Create and maintain
IntegrationHub , mid-server, and
REST/SOAP
integrations with external tools
Govern
data quality, compliance, auto-population rules, and CI lifecycle management
Drive
platform upgrades , cloning, instance strategy, service catalog enhancements, and process automation
Implement
solutions aligned to ITIL
best practices for incident, problem, change, and request processes
Lead root-cause analysis & remediation for CMDB/Discovery issues
Build
dashboards and reporting
for service health, operational intelligence, and dependency insights
Provide development guidance, code reviews, and mentoring for junior team members
Coordinate with security, compliance, and platform governance teams to ensure adherence to standards
Required Qualifications
7+ years
ServiceNow development experience
Proven expertise in
ITSM , including request, incident, problem, change, CMDB, and automation workflows
5+ years
of hands‑on ITOM implementation, including:
Discovery
Service Mapping
Event Management
Strong proficiency in
CMDB architecture , CI class modeling, and relationship design
Strong experience integrating ServiceNow with 3rd‑party tools via
REST/SOAP APIs , MID Servers
Experience with
Discovery patterns , probes, and credentials configuration
Solid understanding of
ITIL V3/V4
frameworks
#J-18808-Ljbffr
We are seeking a highly skilled
Senior ServiceNow Developer
with deep expertise in
IT Service Management (ITSM), IT Operations Management (ITOM), CMDB , and
Discovery . The ideal candidate will lead end-to-end ServiceNow solution design and implementation to enhance operational visibility, improve service delivery, and strengthen IT asset and configuration management.
You will collaborate closely with architects, product owners, and cross-functional stakeholders to translate business requirements into scalable, secure, and high-performing ServiceNow solutions.
Key Responsibilities
Lead the
design, development, administration, and enhancement
of ServiceNow modules, including
ITSM and ITOM
Architect and configure
CMDB data models , CI classes, relationships, reconciliation rules, and dependency mapping
Implement and optimize
Discovery ,
Service Mapping , and
Event Management
Create and maintain
IntegrationHub , mid-server, and
REST/SOAP
integrations with external tools
Govern
data quality, compliance, auto-population rules, and CI lifecycle management
Drive
platform upgrades , cloning, instance strategy, service catalog enhancements, and process automation
Implement
solutions aligned to ITIL
best practices for incident, problem, change, and request processes
Lead root-cause analysis & remediation for CMDB/Discovery issues
Build
dashboards and reporting
for service health, operational intelligence, and dependency insights
Provide development guidance, code reviews, and mentoring for junior team members
Coordinate with security, compliance, and platform governance teams to ensure adherence to standards
Required Qualifications
7+ years
ServiceNow development experience
Proven expertise in
ITSM , including request, incident, problem, change, CMDB, and automation workflows
5+ years
of hands‑on ITOM implementation, including:
Discovery
Service Mapping
Event Management
Strong proficiency in
CMDB architecture , CI class modeling, and relationship design
Strong experience integrating ServiceNow with 3rd‑party tools via
REST/SOAP APIs , MID Servers
Experience with
Discovery patterns , probes, and credentials configuration
Solid understanding of
ITIL V3/V4
frameworks
#J-18808-Ljbffr