Jannelle Management is hiring: Customer Service Representative in Meriden

Jannelle Management is currently hiring for a Customer Service Representative to represent our telecommunications client, Frontier. As a professional sales and outreach firm, we thrive on momentum and adaptability when implementing the sales plans we create for our clients. It is our responsibility to ensure a positive perception of client brands through informative, engaging in-person communication and sales processes.

As a Customer Service Representative, you are the bridge between Frontier and the local customer base during in-person sales interactions. Through direct conversation with consumers, you are able to effectively answer questions, solve service hiccups, and make sure sales actions run smoothly. We'll train you up on everything you need to know, from Frontier's offerings to handling customer conversations with confidence. Great service builds trust, and our Customer Service Representative team consistently exceeds client expectations.

Customer Service Representative Responsibilities:

• Engage with customers to initiate sales, providing clear and helpful information to assist in their decisions
• Assist new customers with the enrollment process, ensuring an efficient and simple sales experience
• Present products, services, and client offerings in a customer-focused way that highlights relevant benefits
• Maintain accurate and updated customer records to ensure reliable communication and sales service
• Consistently achieve and exceed Customer Service Representative expectations, including sales metrics and professionalism
• Troubleshoot and resolve customer inquiries by utilizing knowledge of the industry, client products and services, and local market conditions

Customer Service Representative Qualities:

• An organized and efficient mindset
• Communication skills that actually connect, not just talk, but talk that lands
• Previous experience in a people-facing position, such as customer service, sales, retail, or hospitality
• A high school diploma or equivalent is required
• Reliability in time management and participation in client development

Job Type: Full-time

Pay: $ $1,200.00 per week

Benefits:

• 401(k)
• Health insurance
• Vision insurance

Work Location: In person