Workato Inc
About Workato
Workato transforms technology complexity into business opportunity. As the leader in enterprise orchestration, Workato helps businesses globally streamline operations by connecting data, processes, applications, and experiences. Its AI‑powered platform enables teams to navigate complex workflows in real time, driving efficiency and agility.
Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast‑changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.
Ultimately, Workato believes in fostering a
flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles . We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self‑care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world.
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America.
Quartz ranked us the #1 best company for remote workers.
Responsibilities The Director of Customer Success for Enterprise will be leading one of the most strategic parts of Workato’s global business. This leader will develop experiences to drive customer success and retention, leveraging the most effective and efficient tools and processes to provide world‑class experiences to our largest customers.
Fully own customer outcomes for Workato’s Enterprise customers, including value realization, retention, and identifying the potential leads and opportunities within the customer base from a cross‑sell perspective.
Develop and deliver an end‑to‑end customer journey and experience for Workato’s Enterprise customers, driving product adoption and the value customers get from Workato’s platform.
Closely partner with all cross‑functional teams, especially with Sales, Professional Services, Support, and Product, to create a seamless and rich customer experience.
Forecast customer health and churn, and develop programs to improve customer retention.
Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement.
Build and manage a high‑performing team of Customer Success Managers, fostering a results‑driven culture of collaboration and creativity.
Manage escalations following both escalation and de‑escalation methods for addressing customer issues.
Qualifications / Experience / Technical Skills
5+ years of experience leading customer success teams or equivalent in an Enterprise context (Customer Success Managers, Account Management).
Experience owning retention metrics.
Excellent partnership and influencing skills. Demonstrated success working cross‑functionally with other departments to get things done.
Experience managing medium sized teams (10+).
Experience in account development and building the account strategy ground up to shape into strategic accounts.
Experience in influencing & presenting to key decision‑makers like CxOs.
Soft Skills / Personal Characteristics
Growth mindset, positive attitude, empathetic, and high energy.
Preferred Qualifications
Experience implementing AI in the customer success space.
Experience working on or with SaaS product‑led‑growth teams.
Consulting background.
Experience in B2B SaaS.
Experience in deal shaping and crafting.
Pay The pay for this role may range from $175,000.00 to $225,000.00, plus variable compensation, benefits, perks, and equity.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select…
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Trusted by a community of 400,000 global customers, Workato empowers organizations of every size to unlock new value and lead in today’s fast‑changing world. Learn how Workato helps businesses of all sizes achieve more at workato.com.
Ultimately, Workato believes in fostering a
flexible, trust‑oriented culture that empowers everyone to take full ownership of their roles . We are driven by
innovation
and looking for
team players
who want to actively build our company.
But, we also believe in
balancing productivity with self‑care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.
If this sounds right up your alley, please submit an application. We look forward to getting to know you!
Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world.
Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America.
Quartz ranked us the #1 best company for remote workers.
Responsibilities The Director of Customer Success for Enterprise will be leading one of the most strategic parts of Workato’s global business. This leader will develop experiences to drive customer success and retention, leveraging the most effective and efficient tools and processes to provide world‑class experiences to our largest customers.
Fully own customer outcomes for Workato’s Enterprise customers, including value realization, retention, and identifying the potential leads and opportunities within the customer base from a cross‑sell perspective.
Develop and deliver an end‑to‑end customer journey and experience for Workato’s Enterprise customers, driving product adoption and the value customers get from Workato’s platform.
Closely partner with all cross‑functional teams, especially with Sales, Professional Services, Support, and Product, to create a seamless and rich customer experience.
Forecast customer health and churn, and develop programs to improve customer retention.
Leveraging data to measure the effectiveness of programs and identify strategic opportunities for improvement.
Build and manage a high‑performing team of Customer Success Managers, fostering a results‑driven culture of collaboration and creativity.
Manage escalations following both escalation and de‑escalation methods for addressing customer issues.
Qualifications / Experience / Technical Skills
5+ years of experience leading customer success teams or equivalent in an Enterprise context (Customer Success Managers, Account Management).
Experience owning retention metrics.
Excellent partnership and influencing skills. Demonstrated success working cross‑functionally with other departments to get things done.
Experience managing medium sized teams (10+).
Experience in account development and building the account strategy ground up to shape into strategic accounts.
Experience in influencing & presenting to key decision‑makers like CxOs.
Soft Skills / Personal Characteristics
Growth mindset, positive attitude, empathetic, and high energy.
Preferred Qualifications
Experience implementing AI in the customer success space.
Experience working on or with SaaS product‑led‑growth teams.
Consulting background.
Experience in B2B SaaS.
Experience in deal shaping and crafting.
Pay The pay for this role may range from $175,000.00 to $225,000.00, plus variable compensation, benefits, perks, and equity.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
Disability Status Select…
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr