UpGuard
Customer Success Manager - Bilingual Spanish
UpGuard, Washington, District of Columbia, us, 20022
Employer Industry: Cybersecurity Solutions
Why consider this job opportunity
Salary up to $100,000
Monthly lifestyle subsidy for financial, physical, and mental well-being
$1,500 annual Learning & Development allowance for career growth
Fully remote working environment with top-spec hardware provided
18 weeks paid parental leave regardless of parenting role
Opportunity to work with a rapidly growing customer base and contribute to customer success
What to Expect (Job Responsibilities)
Onboard and manage UpGuard customers to ensure effective use of the platform
Provide resources including success plans and customer‑specific training sessions
Engage customers early and frequently to drive ongoing engagement with UpGuard
Translate customer requirements to offer tailored solutions based on their risk management frameworks
Monitor customer health and provide proactive education to enhance platform usage
What is Required (Qualifications)
2+ years of experience in customer success, project management, or account management
Professional to native fluency in Spanish and English
Highly organized with the ability to document processes and update existing documentation
Understanding of cyber risk management or risk management frameworks
Ability to work cross‑functionally with various internal teams
How to Stand Out (Preferred Qualifications)
Experience with Customer Success tools, such as ChurnZero or GainSight
Familiarity with CRM systems like HubSpot or Salesforce
Knowledge of Cyber Security best practices
Basic/working knowledge of APIs
Experience conducting training sessions
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
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Salary up to $100,000
Monthly lifestyle subsidy for financial, physical, and mental well-being
$1,500 annual Learning & Development allowance for career growth
Fully remote working environment with top-spec hardware provided
18 weeks paid parental leave regardless of parenting role
Opportunity to work with a rapidly growing customer base and contribute to customer success
What to Expect (Job Responsibilities)
Onboard and manage UpGuard customers to ensure effective use of the platform
Provide resources including success plans and customer‑specific training sessions
Engage customers early and frequently to drive ongoing engagement with UpGuard
Translate customer requirements to offer tailored solutions based on their risk management frameworks
Monitor customer health and provide proactive education to enhance platform usage
What is Required (Qualifications)
2+ years of experience in customer success, project management, or account management
Professional to native fluency in Spanish and English
Highly organized with the ability to document processes and update existing documentation
Understanding of cyber risk management or risk management frameworks
Ability to work cross‑functionally with various internal teams
How to Stand Out (Preferred Qualifications)
Experience with Customer Success tools, such as ChurnZero or GainSight
Familiarity with CRM systems like HubSpot or Salesforce
Knowledge of Cyber Security best practices
Basic/working knowledge of APIs
Experience conducting training sessions
We prioritize candidate privacy and champion equal‑opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.
#J-18808-Ljbffr